Indian brands keen and competent enough to get globally competitive, says John Brash
The Founder and CEO of Brash Brands and Anil Sondur, Vice President- Industrial Design, Tata Elxsi International, talk about their strategic partnership and the diverse portfolio handled by them

John Brash, Founder & CEO, Brash Brands visited India recently for a series of business meetings and partnership strategy review. Brash has worked in the branding industry for over two decades, advising clients from major global corporations to ambitious start-ups. Brash Brands is a true realisation of John’s dream of providing a successful independent and personal branding service on a much larger, international scale. John Brash and Anil Sondur, Vice President- Industrial Design, Tata Elxsi spoke to exchange4media about the visit, strategic plans and the significance of the partnership between both the brands. Excerpts.
Q. What is your India visit all about?
John Brash: It’s always a packed agenda when we come to India - it’s such a dynamic place. Besides a number of new business meetings and our partnership strategic review, we were there to support two of our great clients launch two very different brands. Firstly in Kochi, we launched the identity for the very exciting Kerala Blasters Football team, part of the Indian Super League. Shortly after, we launched a new brand, which is set to redefine luxury real estate in Delhi NCR, Lotus Greens.
Q. How can Indian brands become globally competitive instead of just being present in the global market?
John Brash: Firstly, they need to demonstrate their point of view and differentiation – being merely large and successful does not necessarily mean they are maximising their brands’ potential. It is of utmost importance to remember that although brand is an intangible asset, it remains critical, as a large proportion of company value lies in it. You just need to look at some of the world’s leading brands to see the emphasis on branding practice. Ultimately it is about believing in the IP that you create and not to be afraid of standing up for what you believe in.
Q. How can branding and design be a catalyst for this?
John Brash: Firstly we need to understand the ambition of the company, whether they are looking at IPO, to acquire or to be a true global player. We then work hand in hand with the key internal and external stakeholders, including governments, to drive out the insights that will build a strong brand platform, which is transparent with the company’s vision, mission and beliefs. We then develop the value proposition and drive this across the business to maximise the impact of the new strategy and positioning.
Q. Building a customer centric brand is key to business success. Please share some insights for building valuable brands.
John Brash: For a brand to become truly valuable there needs to be seamless alignment of its values, its beliefs and it’s purpose across all of its activity. Internally, all stakeholders and employees need to be committed to delivering this vision and indeed be passionate in doing so. Every touch point of the brand needs to bring its unique experience to life – or as we call it, total branding. The combination of these things will increase the value of the brand to both internal and external audiences.
Q. India has become a key market for brands for business investment. What’s your take on this?
John Brash: India is a country with a wealth of opportunity. The entrepreneurial spirit and drive is admirable and something which aligns with Brash values. Creating a brand that is trusted takes time, dedication and consistency in delivery. It’s natural that brands that have achieved this will want to take advantage of the opportunity and diversify. We have worked with many companies that take this approach, and as they grow, it becomes increasingly important their brand architecture is well planned and considered, so as to allow each business unit the space to grow as well as protect it from the risks of others.
Q. India is on the cusp on new optimism and brand growth. Please comment.
John Brash: Post the elections; there is definitely renewed optimism. We can sense this with brands that operate within India and those that are connected to India. This buoyancy should be embraced and brands need to take advantage and plan for future growth.
Q. What is the trend that you see in India?
John Brash: It’s great to see homegrown brands looking to expand their horizons to markets outside of India. For a long time, post liberalisation, the focus was on global brands making their mark on India, but we’re now speaking with Indian brands that are setting their sights and growth ambitions on international markets. Brand has a crucial role in driving this kind of expansion.
Q. How do you think Indian brands are faring on social media as compared to their Western counterparts?
John Brash: As it’s a very dynamic space, India is no longer far behind as the perception used to be in the past. Learnings from global brands are instantaneous – brand owners need to be open to new opportunities and innovations. The market is certainly hungry to engage with their brands.
Q. What is the trend in mobile advertising globally when compared to India?
John Brash: There’s a huge opportunity for mobile in India, whether that’s advertising or payments. Given the scale of the country combined with the rapid availability of low cost smart phones, this is a space where true innovation could happen.
Q. How has the Brash Brands and Tata Elxsi’s partnership been for you?
John Brash: Brash’s strategic partnership with Tata Elxsi provides businesses in India the best of both worlds. International expertise and learnings together with deep local insight and execution. Our client work here is a genuine collaboration across every stage of the project. For example, for our work on Imperial Edge in Mumbai for SD Corp, Brash drove the strategic brand and creative direction, which was taken on the ground into a 3-D environment by the Tata Elxsi team.
Anil Sondur: Tata Elxsi in association with Brash Brands announced a major strategic partnership in 2012. The aim of the partnership was to provide businesses in India the best of both the worlds, leverage the international experience, expertise and learning’s together.
Through this exclusive partnership, while Tata Elxsi will focus to build Brash Brands business in India, Brash Brands will represent Tata Elxsi’s portfolio of design services throughout its international offices such as Dubai, Abu Dhabi, Saudi Arabia, Qatar and Singapore.
We have executed around four projects in the hospitality and the real estate sector in the last two years. There is a genuine collaboration across every stage of the project for our clients. For example for our recently executed work on The Imperial Edge in Mumbai for SD Corp, while Brash Brands drove the strategic brand and creative direction, the 3D experience centre and customer experience design was completely executed by Tata Elxsi.
Another example of our collaborative work efforts is for the St. James’ Court – A Taj Hotel, London where Tata Elxsi and Brash Brands helped design and articulate the brand strategy, brand identity, signage and way finding design for the brand. While designing we ensured to retain the iconic status of the heritage hotel but with relevance to contemporary business and leisure travellers, position it as a contemporary brand, and create a proposition that stands out against competition while retaining the distinctive feeling of Taj. Over 100 collaterals to be used across various consumer touch points for the luxurious hotel were designed and developed.
Q. Digital advertising/ marketing spends are still miniscule when compared with other communication mediums. Do you expect the scenario to change?
John Brash: We really don’t think it’s as simple as that. India is a very diverse country; there will always be brands that need to invest heavily in ATL to get their message across to consumers. As digital penetration continues to increase across the country, we will see larger percentages of marketing spend shifting across to support this. You can already see this happening with brands in tier 1 and 2 cities.
Q. How have you blended design and technology at Tata Elxsi? Which are the brands using your services? How have they benefitted?
Anil Sondur: Well, Tata Elxsi is a design company that blends technology, creativity and engineering to help customers transform ideas into world-class products and solutions. We design products, which are not just aesthetically beautiful but are functionally feasible and have the ability to create a high brand recall amongst customers. We bring human insights, coupled with design excellence and knowledge of new technology to design products and services for the connected world of tomorrow.
Some of the noteworthy brands which Tata Elxsi has worked on includes BodyMedia Fit armband, a wrist – worn accelerometer used to track everyday living in all environments and terminal 2 - Chhatrapati Shivaji International Airport, Mumbai
Q. Digital advertising/ marketing spends are still miniscule when compared with other communication mediums. Do you expect the scenario to change?
Anil Sondur: Well I think the scenario is slowly witnessing a change. The use of Digital Ads and Marketing is picking up in India, as digital media is becoming a part of the media plan for most of the marketing strategists. Especially when the audience involved is the youth, companies are investing on digital marketing spends to tap the potential.
For instance, online e-commerce has become significantly popular in the recent past and most of the retailers, FMCG and CE brands are looking at advertising / marketing in these portals.
I think the biggest change in digital advertising will take place through mobile especially with the increasing usage of smart phones and the cost of data becoming lesser. Also through mobile marketing, marketers and advertisers are able to precisely target their customer base, interact with them and measure the results of their campaigns effectively.
Q. As per BransZ report by WPP, out of the top 10 brands, 9 are from FMCG. How can other categories get their presence felt?
Anil Sondur: FMCG companies are extremely consumer focused; therefore, we believe that they have accepted design to be the core for consumer satisfaction way before than other technology or other companies. But we should understand, even a software producer needs to focus on design to increase business results.
However the scenario is changing, today it’s not just FMCG or automobile companies who focus on design but every industry, be it Telecom, Retail, Pharma or Healthcare are giving tremendous importance on design to attain business growth in order to cater to the fast changing customer requirements and needs.
We believe that each and every company / industry needs to focus on design to forecast a steep rise in their respective profit margins. Though organisational scalability and sustenance are critical elements for companies’ existence, relying on these alone will not deliver a decent ROI. Therefore, for any company that chooses to innovate, the foremost challenge is to understand that the real value creation today comes from using ‘design’. Adoption of Design thinking is another key area that we are trying to promote amongst the corporate world today.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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