Guest Column: PR lending glitter to jewellery biz

Well-conceived PR strategies & an infusion of fresh blood is changing the face of Indian jewellery business, says Gitanjali Group’s Suprit Karkera

e4m by Suprit Karkera
Published: Nov 30, 2012 6:32 PM  | 6 min read
Guest Column: PR lending glitter to jewellery biz

Open any lifestyle magazine or supplement or browse through any website or TV channel related to glamour and glitz and it is difficult to miss the ads of jewellery brands. Not just the media part, but even in glamour-soaked events such as fashion shows, horse races, motor sports, boat shows or even cyclothons and charity balls – jewellery brands are prominently featured in the coverage.

But it wasn’t always like that.

Under lock and key
If one looks back a little over two decades ago, when the fledgling PR industry was finding its footing, that was a time when jewellery was locked away safely, to be pulled out for those few special occasions. That was a time when one bought jewellery from the same store that had serviced one’s mother and grandmother.

So what changed along the way? Was it the rise of a new generation of jewellers that paved the way for the change? Or was it the development of a modern segment within a tradition-bound industry? Or was it the emergence of a PR industry that made a difference?

I would like to think that it was a combination of all the above. Perhaps the watershed moment was the launch of Gili, India’s first ever jewellery brand, by the Gitanjali Group in 1994. Thus, started an entirely new dynamics in the jewellery industry – while the traditional jeweller needed to be careful about whom he dealt with, a brand needed to reach out to consumers and connect with them at different levels. Subsequent communication became more and more sophisticated – from speaking about the designs and trust factor to speaking on a more emotional level to becoming a medium for the modern woman to express her true identity.

Opening up
Thus, an industry that had been closed and guarded for decades and had preferred to stay away from the limelight lest it attracted unnecessary attention from tax inspectors and government officials, now wanted to be seen and known.

Coincidentally, this was also a time when a new generation was coming to the helm of family businesses. More educated than their fathers and grandfathers who had steered the businesses in earlier decades, these new jewellers had travelled across the world and had been exposed to the success stories of the Tiffanys and Cartiers, and were more open to change.

Gitanjali Group was one of the pioneers of this change. It not only introduced branded jewellery, but many other modern retailing concepts. It created occasions for buying (celebrating Valentine’s Day with a special collection way back in 1998), introduced the concept of supporting and participating in lifestyle events (as co-sponsor of Lakme Fashion Week from 2006 and as jewellery and crown partner to Femina Miss India in the same year), and teamed up with Bollywood.

Alongside, diamond mining giant De Beers also launched its own campaigns to popularise diamond jewellery. It introduced several modern, and hitherto alien, concepts to the jewellery industry, and well organised public relations was one of them. Along with other ‘Sightholders’ (as specially selected clients of De Beers are known), Gitanjali Group also participated in these initiatives, which brought the jewellery industry in the spotlight.

Connecting to the new consumer
This change coincided with shift in consumer tastes and preferences. Where earlier jewellery was bought mainly for special occasions, today jewellery has become an integral part of women’s daily live, especially the young, urban professional woman. Through a combination of marketing and PR, and with the support of research, new categories have been created with a high aspiration quotient that help connect with the different needs of the target consumers.

Many of these new consumers in major markets across India, particularly in the North and West, are also attracted to branded jewellery purely because it offers a trust factor, design and craftsmanship. Investment is no longer the sole motivation for jewellery purchases.

Today, branded jewellery players also compete for a share of the consumer’s wallet with mobile phones, watches, bags and other accessories, which was not the case earlier.

A more mature strategy
Initially, many brands believed that PR could be done through some simple formula – getting a celeb to every press conference was seen as a short cut to getting coverage, and events came to have a monotonous regularity about them.

Post the global recession, which forced many brands to refine their marketing and PR spends and strategies, the industry has become more mature and sophisticated. The bigger companies have well developed PR wings, while more than a few have regular PR agencies as well. Today, information is disseminated more systematically, and attempts to build special stories are taken more seriously.

Gitanjali Group has made the transition to the next phase. It has worked with PR agencies and individual consultants to develop its image and that of its brands. There is a regular flow of tailor-made material flowing to different segments of the media, and events are conceptualised with care and executed with finesse.

Entering new horizons
Gitanjali Group has also made the leap into the social media space with blogging, SEO and SEMs, where marketing and PR converge to create a greater connect.

As the industry matured, PR was no longer restricted to communicating to the end consumer alone. Over the last decade there also emerged new forces driving PR activity. Some of the bigger companies went public and now needed to reach out to a new set of stakeholders – bankers, investors, market analysts and retail investors.

Enter corporate PR, which aided these companies in image building, sharing their business strategy, growth plans, CSR initiatives, financial performance, company and management profiling. This firmed up the confidence of existing and potential investors as well as customers in the companies and their brands, and became critical aspects of the PR strategy.

Though the number of listed companies is still very small, it is a powerful and vocal segment and constitutes a large proportion of the organised segment of the industry.

Regional players with all India plans also began to realise that PR could be a critical component of their expansion strategies. Opening a new store was not enough; the confidence and trust built up over decades of dealing with clients in their original cities/ locations now needed to be communicated to a new audience in new markets. A similar bond of trust had to be forged virtually overnight, and what better vehicle than a well planned and executed PR strategy?

The author is Head of Corporate Communications and Lifestyle PR at Gitanjali Group

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Surabhi Patodia of Ola joins Practo as Head of Communications

Patodia served over three years at Ola as Senior Manager, Corporate Communications & PR

e4m by Ruhail Amin
Published: Feb 8, 2019 8:20 AM  | 1 min read
Patodia

Surabhi Patodia, former Senior Manager, Corporate Communications & PR at Ola has joined healthcare platform Practo as Head of Communications.

Patodia started her career in Communications with Adfactors PR, where she helped companies going to IPO with their communication plans. She then went on to be a part of Text100, India's premier Technology PR agency, where she worked with brands like Lenovo, Tata Power Solar, to name a few. She joined Ola in 2016, and was instrumental in building a strong narrative for the brand, across India and International markets.

Patodia holds PG Diploma in Public Relations & Corporate Communications from the Xavier’s Institute of Mass Communications, Mumbai and Bachelors in Business Administration from BIT, Mesra.

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IndiGo appoints Chhavi Leekha as Director, Corporate Communications & Brand Reputation

Prior to this role, Leekha worked with Nokia India as Head of Marketing and Communications

e4m by Ruhail Amin
Published: Jan 29, 2019 8:08 AM  | 1 min read
Leekha

IndiGo airlines, part of InterGlobe Aviation Ltd, has appointed Chhavi Leekha as Director Corporate Communications and Brand Reputation. Prior to this role, she worked with Nokia India as Head of Marketing and Communications. Her role included setting the direction and leading Nokia's marketing strategy, demand generations, brand strategy, event management, advertising, external/internal communications, corporate affairs &CSR.

Leekha has also worked with Uber India as Consulting Director of Communications and also served a stint at Spice Global as Group President, Brand and Corporate Communications.

Leekha has completed her MBA from the prestigious Narsee Monjee Institue of Management Studies and BA from Shri Ram College of Commerce.

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Aditya Birla Group appoints Sandeep Gurumurthi as Head of Corporate Comm. and Brand

Gurumurthi who was part of the core team that launched ET NOW stepped down from his role as Managing Editor in August 2018

e4m by Ruhail Amin
Published: Jan 22, 2019 7:45 AM  | 1 min read
SandeepGurumurthi

Aditya Birla Group has appointed former ET Now Managing Editor Sandeep Gurumurthi as Head of Corporate Communications and Brand.

Gurumurthi who was part of the core team that launched ET Now stepped down from his role as Managing Editor in August 2018.

He was associated with the channel since inception and besides anchoring breaking news and other special shows, he hosted ET Now's flagship debate show India Development Debate weeknights at 9 pm. 

Gurumurthi began his career with national broadcaster DD News, and prior to joining ET Now, he was associated with CNBC TV18,

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Yaap appoints Deepak Singh as Chief Creative Officer

Singh is one of the most awarded creative talents in the country and has won over 1000 national and international awards

e4m by exchange4media Staff
Published: Nov 1, 2018 1:30 PM  | 2 min read
DeepakSinghYaap

Rainmaker Ventures-backed Yaap, the digital advertising agency has appointed Deepak Singh as their Chief Creative Officer. Deepak will be based in the Mumbai office and will oversee all creative functions across the Yaap network in Mumbai, Gurugram, Hyderabad, Shillong, Dubai, Singapore & Jakarta.  He will report directly to the Board of Directors at Yaap. 

Singh is one of the most awarded creative talents in the country and has won over 1000 national and international awards at Cannes, One Show, LIA, New York Festival, Goafest, Adfest, Spikes Asia, Young Guns and more. He has also been on the jury of some of these prestigious festivals and led creative teams across agencies including Leo Burnett, Grey Worldwide, McCann Erickson, DDB Mudra, TBWA, Dentsu and The Social Street. 

For the past 3 consecutive years, Singh has led a young team from The Social Street, which has gone on to give an exhilarating performance. He has been instrumental in securing the Creative Agency of the year title for the agency, several times during 2018. 

Commenting on his new role, he added, “Saying yes to Yaap was actually not a very tough decision to make for me. Right from the time we first met, Atul had a clear picture of why he wanted to hire me. I am glad he has chalked out a much bigger role for me. Being a young and vibrant company with expertise in Digital Content, Design and Influencer Marketing, Yaap I believe will be a great learning experience for me. I’m raring to go “

Atul Hegde, co-founder Rainmaker Ventures added “Deepak is a welcome addition to the array of Partners we have at Yaap, which has a unique non CEO model, our aim as investors, is to ensure that we are able to attract the best & brightest of talent into the senior management pool at Yap. Within a short span of fewer than 3 Years, Yaap has grown into 70+ people across 7 offices in South East Asia, India & the Middle East and it was the right time for us to bring in a Senior Creative talent. I wish Deepak all the very best and I’m sure he will be a great asset to Yaap. “

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Leo Burnett India promotes Rakesh Hinduja to COO, West

He has been leading the operations of Leo Burnett’s head office in Mumbai as the Executive Director and Branch Head

e4m by exchange4media Staff
Published: Nov 1, 2018 9:06 AM  | 3 min read
RakeshHinduja

Leo Burnett has announced the promotion of Rakesh Hinduja to Chief Operating Officer, West. He will continue to report to Dheeraj Sinha, Managing Director, India and Chief Strategy Officer, South Asia and Rajdeepak Das, Managing Director, India and Chief Creative Officer, South Asia.

Hinduja has been leading the operations of Leo Burnett’s head office in Mumbai as the Executive Director and Branch Head.

Speaking about the elevation, Dheeraj Sinha said, “Rakesh is the perfect role model for the new-age agency we are building. His leadership on all the three parameters of People, Product and Profit has been stellar. Under his watch, we have consistently seen spectacular work that has won our brands market-share, and glory at platforms such as Cannes Lions, Spikes and Effies. He has delivered high-quality growth for the Mumbai office, leading the teams to win a new business almost every two weeks. The momentum and buzz at Leo Burnett Mumbai are palpable. Rakesh has been an amazing team player, helping push the Publicis Groupe’s Power of One agenda. Leo Burnett Mumbai’s contribution to our services such as Prodigious has helped Prodigious to become the number one ‘agency production house’ in the country within a span of two years. More than anything else, Rakesh has a never-say-die attitude and he always plays the game with a sense of camaraderie that we really value at Leo Burnett.”

In his new role, Hinduja will drive the Power of One agenda for Leo Burnett in the West. He will help build cross-platform solutions for our clients using our services in Entertainment (Publicis Entertainment), Content (Content Factory), Experiential (Arc Worldwide), Production (Prodigious), Digital (Indigo Consulting and Digitas) and Media (Zenith Optimedia, Ecosys and Beehive). He will lead all the functions of Leo Burnett Mumbai to create world-class work, build a high growth business and create a culture where people come to do the best work of their lifetime.

Commenting on Rakesh’s promotion, Rajdeepak Das said, “Rakesh is always there, backing great creative work and making integrated thinking happen for our clients. He has been an essential part of the journey to get where we are today. This elevation is much-deserved and will take all of us to greater heights.”

Talking about his promotion, Rakesh Hinduja said, “I am happy with my journey at Leo Burnett – a new-age, solution-providing ‘Wave 3’ agency. I’m proud of the brave we have work done and I am hungry for more. Hereon, there are a lot of exciting things to do and in quick time. I want to take a critical pause here to thank all our clients and the Burnetters for their belief in me.”

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Publicis India appoints Neeraj Bassi as Managing Partner & Chief Strategy Officer

Along with Srija Chatterjee and Bobby Pawar, Bassi will help in fostering collaboration and delivering on the Power of One synergy across the Groupe

e4m by exchange4media Staff
Published: Nov 1, 2018 8:55 AM  | 3 min read
NeerajBassiPublicis

Publicis India has announced the appointment of Neeraj Bassi as Managing Partner & Chief Strategy Officer. Neeraj will work from the agency’s New Delhi office. Along with Srija Chatterjee and Bobby Pawar, Neeraj will help in fostering collaboration and delivering on the Power of One synergy across the Groupe.   

With over two decades of professional experience, Neeraj has worked with some of the world’s most renowned brands including Coca-Cola, Asian Paints, Cadbury, BMW, KFC, Adidas, Samsung, British Airways, WeChat, Voltas, Audi, HSBC, Max Life and Tata Singapore Airlines – Vistara among others.

He joins Publicis after a brief stint as an independent Consultant where he provided strategic guidance and brand solutions for multiple clients across various categories. Neeraj has worked with some of the top market research networks such as TNS, IMRB, and NFO and led the Strategic Planning function in advertising agencies including Cheil, Ogilvy, JWT, McCann in India and abroad. Neeraj has also won multiple awards across reputed award festivals that recognise effectiveness such as Effies (India & APAC), AMES, WARC, etc.  

Announcing the new appointment and welcoming Neeraj aboard, Saurabh Varma, CEO, Publicis Communications, South Asia said: “In Neeraj, we found a partner with a shared vision of driving a deeper level of integration within the Groupe by leveraging the Power of One model. Neeraj’s vast experience and media neutral planning approach will help clients in building a holistic brand experience which will aim to create one-to-one consumer engagement, at scale. I look forward to working with Neeraj and wish him the best of luck.”  

Welcoming Neeraj to the Publicis family, Srija Chatterjee, Managing Director - Publicis Worldwide, India said: “Neeraj joins at a time when the Groupe is implementing a profound transformation which puts our clients front and centre of everything that we do. His wealth of experience of working across diverse sectors and with cross-functional teams will help build a narrative around our clients’ business and marketing transformation that connects data, content and technology in an omnichannel world. I’m excited to welcome Neeraj to the Publicis Groupe family, and we look forward to him riding the next strategic wave at the agency.”  

Bobby Pawar, MD & CCO - Publicis Worldwide, India added: “I’ve always believed great work is born out of a strong partnership between strategy, creative and clients. Neeraj Bassi has a history of creating strategic platforms that killer ideas can springboard from. His cross-platform approach to planning will also be a huge asset to our march towards the future of creativity. It also helps that he is fun to be around. I can chat with him for hours; the chemistry is very important when you are going to be more or less living out of each other’s metaphorical pockets.”  

Commenting on his appointment, and his plans for the agency, Neeraj Bassi said: “I am really excited to be part of Publicis India and looking forward to partnering Bobby and Srija to create stellar work that stands out in the market. Working with clients as an independent consultant has given me insight on the primary concerns of CXOs and how communication can help resolve them. Clients today need an omnichannel approach to planning that focuses on identifying and solving their business problems holistically, rather than getting trapped in a discipline-specific approach. I am fascinated by the way all Groupe companies have come together at Publicis to create Power of One, and I look forward to wielding this power to build successful campaigns for our clients.”  

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Airbnb appoints Google's Aristotle Balogh as Chief Technology Officer

Balogh formerly served as Vice President of Engineering, Application Storage, Indexing and Serving at Google

e4m by exchange4media Staff
Published: Oct 26, 2018 9:06 AM  | 1 min read
AristotleBaloghAirbnb

Airbnb has announced the appointment of Aristotle Balogh as Chief Technology Officer, according to media reports.

Balogh is expected to begin his tenure with Airbnb in November and will head the engineering and data science teams. He will also be in charge of infrastructure, information security and IT, as well as engineering for payments and community support.

Balogh formerly served as Vice President of Engineering, Application Storage, Indexing and Serving at Google, where he was instrumental in developing the infrastructure and data platforms of Google Search. He also worked as Chief Technology Officer at Yahoo and VeriSign.

According to reports, the company is expected to file for an Initial Public Offering (IPO) next year and Balogh's appointment comes at a time when Airbnb is still without a Chief Financial Officer after Laurence Tosi stepped down from the role earlier this year.

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