Bill Rylance, President & CEO, Burson-Marsteller Asia Pacific/Middle East
I think the firm needs to be consistent on a worldwide basis. There has to be one company, one team and one culture. However, we must inculcate an appreciation of uniqueness in each market. I would say that India is rapidly changing in the way it looks at the public relations profession, and its emerging role in the entire communication spectrum. Just as India is converging with the global economy, so is the public relations industry.

I think the firm needs to be consistent on a worldwide basis. There has to be one company, one team and one culture. However, we must inculcate an appreciation of uniqueness in each market. I would say that India is rapidly changing in the way it looks at the public relations profession, and its emerging role in the entire communication spectrum. Just as India is converging with the global economy, so is the public relations industry.
Bill Rylance joined Burson-Marsteller in London in 1982. In 1986, he was assigned to Korea to lead the company’s worldwide public relations programme for the 1988 Seoul Olympics, providing counsel to the Organising Committee President, senior IOC officials, and major Olympic sponsors. In 1989, he established Merit Communications, Korea’s first international public relations consultancy. Over the next decade, Merit became the largest PR firm in Korea. As CEO, Bill managed all aspects of the company’s development and assisted leading Korean and multinational clients on a diverse range of issues. During this time, he also worked with Korea’s Ministry of Finance in its response to the 1997 Asian financial crisis. He later spearheaded the global communications programme, integral to Korea’s successful bidding campaign to host the FIFA World Cup.
In 1999, Merit Communications was acquired by Burson-Marsteller and Rylance returned to the company as President and CEO, Asia Pacific/Middle East. He is a Board Member of the company’s Worldwide Executive Committee and a senior partner of WPP Group Plc.
During his tenure as President and CEO, Rylance has seen the Asia Pacific network more than double in size; with new offices opening, acquisitions and significant client growth. He will be moving up to a new role in January 2008 as Chairman, Burson-Marsteller Asia Pacific, and Vice Chairman, Global Development, Burson-Marsteller Worldwide. In his new role he will continue to support the regional leadership team and, on a global level, will be focussed on client and network growth.
In conversation with exchange4media’s Pallavi Goorha, Rylance shares his plans for the way ahead for Burson-Marsteller as also the PR industry in India. Q. Do you think PR plays a secondary role in the communication strategy of a client? On the contrary, clients have started appreciating the true value of our role in their business strategy. Today, they expect us to counsel them on ‘What should we do?’ rather than ‘What should we say?’.
Q. How do you think the effectiveness of PR can be measured? PR can be measured in various ways, but the most important is thorough third party research measuring perceptual shifts as they relate to the influencing of behaviour and action.
Q. You will be moving up to a new role in January 2008, as Chairman, Burson-Marsteller Asia Pacific, and Vice Chairman, Global Development. What would your new role involve?
I will wear two hats in my new role. As Chairman of Asia Pacific, I will continue with my involvement in the region, which is a big geographical footprint for us spreading all the way across Japan, China and the Indian Sub-continent. I will be focusing on our strategic initiatives in Asia and continue to explore potential acquisitions here.
Globally, I will be focussed on looking at emerging markets, such as Eastern Europe and Africa, where there is high growth potential for global public relations. I will also be looking at developed countries to identify acquisition opportunities where we can extend our offering of specialist and integrated services.
Q. How would you differentiate the PR industry in India vis-a vis global public relations? I think the firm needs to be consistent on a worldwide basis. There has to be one company, one team and one culture. However, we must inculcate an appreciation of uniqueness in each market. I would say that India is rapidly changing in the way it looks at the public relations profession, and its emerging role in the entire communication spectrum. Just as India is converging with the global economy, so is the public relations industry. In this process, Indian PR professionals are not only adopting international best practices, but are also sharing their home-grown knowledge on the global stage.
Q. What do you think the Indian PR industry lacks and what steps do we need to take to match up to our global counterparts? I think the Indian PR market is already sophisticated. It is a highly competitive market with many impressive firms, and of course, an incredibly vibrant media. I think it is facing the same challenges as many other markets such as increasing scarcity of talent, spiraling costs, and demands by clients for improved efficiency.
Q. What are the strategies you adopt while deciding on the communication plan for a client? We have a research-led approach to developing communication strategies for our clients. It is important to understand the stakeholders and their perceptions and expectations of a company. We are then able to recommend a programme which bridges the gap between a company’s actions and stakeholders’ perceptions.
Q. How is Genesis Burson-Marsteller equipping its employees to learn and adopt new skills and best practices?
We have a dedicated learning centre in Gurgaon with customised online and classroom training programmes. We also have cross-border learning, with Genesis Burson-Marsteller employees sent on deputation to Burson-Marsteller offices globally.
We are building employee knowledge in the areas of digital communication, measurement solutions and direct outreach platforms, which are increasingly becoming important in our industry.
Q. How would you differentiate between PR and corporate communications? It’s an interesting question. The key word in PR is ‘relations’, whilst the key word in corporate communications is ‘communication’. The former implies a dialogue and interdependency, whilst the latter implies one-way communications. Clearly, the world has entered into an era of dialogue or conversations. I believe PR is perfectly placed to be integral in this rapidly evolving environment.
Q. According to you, what is the essential quality one needs to have to become a successful PR professional?
The most essential quality is to have the ability to understand and deal with cultural diversity due to the changing profile and needs of clients. Then, there is the ability to understand and work with research findings. There is a growing demand for ROI from clients, which means we need to be able to measure and evaluate results in the client’s context, not just our own.
Managing multi-market programmes is another essential quality. With a globalised economy, it has become important to work on complex businesses involving multiple stakeholders across global markets. Activities undertaken in one market have an impact across geographies, thanks to the instantaneous free-flow of information across the Internet. Sensitivity and awareness of global implications of local action needs to be ultra-high.
There needs to be an understanding of communications tools and channels. As the Internet increasingly becomes the primary source of information for many, it is becoming important to understand and utilise digital tools.
PR professionals also need to have an appreciation of legal frameworks and regulatory issues. As laws are being strengthened and their enforcement becomes more rigorous, we need to be more aware than ever of the legal landscape.
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Surabhi Patodia of Ola joins Practo as Head of Communications
Patodia served over three years at Ola as Senior Manager, Corporate Communications & PR
Surabhi Patodia, former Senior Manager, Corporate Communications & PR at Ola has joined healthcare platform Practo as Head of Communications.
Patodia started her career in Communications with Adfactors PR, where she helped companies going to IPO with their communication plans. She then went on to be a part of Text100, India's premier Technology PR agency, where she worked with brands like Lenovo, Tata Power Solar, to name a few. She joined Ola in 2016, and was instrumental in building a strong narrative for the brand, across India and International markets.
Patodia holds PG Diploma in Public Relations & Corporate Communications from the Xavier’s Institute of Mass Communications, Mumbai and Bachelors in Business Administration from BIT, Mesra.
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
IndiGo appoints Chhavi Leekha as Director, Corporate Communications & Brand Reputation
Prior to this role, Leekha worked with Nokia India as Head of Marketing and Communications
IndiGo airlines, part of InterGlobe Aviation Ltd, has appointed Chhavi Leekha as Director Corporate Communications and Brand Reputation. Prior to this role, she worked with Nokia India as Head of Marketing and Communications. Her role included setting the direction and leading Nokia's marketing strategy, demand generations, brand strategy, event management, advertising, external/internal communications, corporate affairs &CSR.
Leekha has also worked with Uber India as Consulting Director of Communications and also served a stint at Spice Global as Group President, Brand and Corporate Communications.
Leekha has completed her MBA from the prestigious Narsee Monjee Institue of Management Studies and BA from Shri Ram College of Commerce.
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Aditya Birla Group appoints Sandeep Gurumurthi as Head of Corporate Comm. and Brand
Gurumurthi who was part of the core team that launched ET NOW stepped down from his role as Managing Editor in August 2018
Aditya Birla Group has appointed former ET Now Managing Editor Sandeep Gurumurthi as Head of Corporate Communications and Brand.
Gurumurthi who was part of the core team that launched ET Now stepped down from his role as Managing Editor in August 2018.
He was associated with the channel since inception and besides anchoring breaking news and other special shows, he hosted ET Now's flagship debate show India Development Debate weeknights at 9 pm.
Gurumurthi began his career with national broadcaster DD News, and prior to joining ET Now, he was associated with CNBC TV18,
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Yaap appoints Deepak Singh as Chief Creative Officer
Singh is one of the most awarded creative talents in the country and has won over 1000 national and international awards
Rainmaker Ventures-backed Yaap, the digital advertising agency has appointed Deepak Singh as their Chief Creative Officer. Deepak will be based in the Mumbai office and will oversee all creative functions across the Yaap network in Mumbai, Gurugram, Hyderabad, Shillong, Dubai, Singapore & Jakarta. He will report directly to the Board of Directors at Yaap.
Singh is one of the most awarded creative talents in the country and has won over 1000 national and international awards at Cannes, One Show, LIA, New York Festival, Goafest, Adfest, Spikes Asia, Young Guns and more. He has also been on the jury of some of these prestigious festivals and led creative teams across agencies including Leo Burnett, Grey Worldwide, McCann Erickson, DDB Mudra, TBWA, Dentsu and The Social Street.
For the past 3 consecutive years, Singh has led a young team from The Social Street, which has gone on to give an exhilarating performance. He has been instrumental in securing the Creative Agency of the year title for the agency, several times during 2018.
Commenting on his new role, he added, “Saying yes to Yaap was actually not a very tough decision to make for me. Right from the time we first met, Atul had a clear picture of why he wanted to hire me. I am glad he has chalked out a much bigger role for me. Being a young and vibrant company with expertise in Digital Content, Design and Influencer Marketing, Yaap I believe will be a great learning experience for me. I’m raring to go “
Atul Hegde, co-founder Rainmaker Ventures added “Deepak is a welcome addition to the array of Partners we have at Yaap, which has a unique non CEO model, our aim as investors, is to ensure that we are able to attract the best & brightest of talent into the senior management pool at Yap. Within a short span of fewer than 3 Years, Yaap has grown into 70+ people across 7 offices in South East Asia, India & the Middle East and it was the right time for us to bring in a Senior Creative talent. I wish Deepak all the very best and I’m sure he will be a great asset to Yaap. “
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Leo Burnett India promotes Rakesh Hinduja to COO, West
He has been leading the operations of Leo Burnett’s head office in Mumbai as the Executive Director and Branch Head
Leo Burnett has announced the promotion of Rakesh Hinduja to Chief Operating Officer, West. He will continue to report to Dheeraj Sinha, Managing Director, India and Chief Strategy Officer, South Asia and Rajdeepak Das, Managing Director, India and Chief Creative Officer, South Asia.
Hinduja has been leading the operations of Leo Burnett’s head office in Mumbai as the Executive Director and Branch Head.
Speaking about the elevation, Dheeraj Sinha said, “Rakesh is the perfect role model for the new-age agency we are building. His leadership on all the three parameters of People, Product and Profit has been stellar. Under his watch, we have consistently seen spectacular work that has won our brands market-share, and glory at platforms such as Cannes Lions, Spikes and Effies. He has delivered high-quality growth for the Mumbai office, leading the teams to win a new business almost every two weeks. The momentum and buzz at Leo Burnett Mumbai are palpable. Rakesh has been an amazing team player, helping push the Publicis Groupe’s Power of One agenda. Leo Burnett Mumbai’s contribution to our services such as Prodigious has helped Prodigious to become the number one ‘agency production house’ in the country within a span of two years. More than anything else, Rakesh has a never-say-die attitude and he always plays the game with a sense of camaraderie that we really value at Leo Burnett.”
In his new role, Hinduja will drive the Power of One agenda for Leo Burnett in the West. He will help build cross-platform solutions for our clients using our services in Entertainment (Publicis Entertainment), Content (Content Factory), Experiential (Arc Worldwide), Production (Prodigious), Digital (Indigo Consulting and Digitas) and Media (Zenith Optimedia, Ecosys and Beehive). He will lead all the functions of Leo Burnett Mumbai to create world-class work, build a high growth business and create a culture where people come to do the best work of their lifetime.
Commenting on Rakesh’s promotion, Rajdeepak Das said, “Rakesh is always there, backing great creative work and making integrated thinking happen for our clients. He has been an essential part of the journey to get where we are today. This elevation is much-deserved and will take all of us to greater heights.”
Talking about his promotion, Rakesh Hinduja said, “I am happy with my journey at Leo Burnett – a new-age, solution-providing ‘Wave 3’ agency. I’m proud of the brave we have work done and I am hungry for more. Hereon, there are a lot of exciting things to do and in quick time. I want to take a critical pause here to thank all our clients and the Burnetters for their belief in me.”
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Publicis India appoints Neeraj Bassi as Managing Partner & Chief Strategy Officer
Along with Srija Chatterjee and Bobby Pawar, Bassi will help in fostering collaboration and delivering on the Power of One synergy across the Groupe
Publicis India has announced the appointment of Neeraj Bassi as Managing Partner & Chief Strategy Officer. Neeraj will work from the agency’s New Delhi office. Along with Srija Chatterjee and Bobby Pawar, Neeraj will help in fostering collaboration and delivering on the Power of One synergy across the Groupe.
With over two decades of professional experience, Neeraj has worked with some of the world’s most renowned brands including Coca-Cola, Asian Paints, Cadbury, BMW, KFC, Adidas, Samsung, British Airways, WeChat, Voltas, Audi, HSBC, Max Life and Tata Singapore Airlines – Vistara among others.
He joins Publicis after a brief stint as an independent Consultant where he provided strategic guidance and brand solutions for multiple clients across various categories. Neeraj has worked with some of the top market research networks such as TNS, IMRB, and NFO and led the Strategic Planning function in advertising agencies including Cheil, Ogilvy, JWT, McCann in India and abroad. Neeraj has also won multiple awards across reputed award festivals that recognise effectiveness such as Effies (India & APAC), AMES, WARC, etc.
Announcing the new appointment and welcoming Neeraj aboard, Saurabh Varma, CEO, Publicis Communications, South Asia said: “In Neeraj, we found a partner with a shared vision of driving a deeper level of integration within the Groupe by leveraging the Power of One model. Neeraj’s vast experience and media neutral planning approach will help clients in building a holistic brand experience which will aim to create one-to-one consumer engagement, at scale. I look forward to working with Neeraj and wish him the best of luck.”
Welcoming Neeraj to the Publicis family, Srija Chatterjee, Managing Director - Publicis Worldwide, India said: “Neeraj joins at a time when the Groupe is implementing a profound transformation which puts our clients front and centre of everything that we do. His wealth of experience of working across diverse sectors and with cross-functional teams will help build a narrative around our clients’ business and marketing transformation that connects data, content and technology in an omnichannel world. I’m excited to welcome Neeraj to the Publicis Groupe family, and we look forward to him riding the next strategic wave at the agency.”
Bobby Pawar, MD & CCO - Publicis Worldwide, India added: “I’ve always believed great work is born out of a strong partnership between strategy, creative and clients. Neeraj Bassi has a history of creating strategic platforms that killer ideas can springboard from. His cross-platform approach to planning will also be a huge asset to our march towards the future of creativity. It also helps that he is fun to be around. I can chat with him for hours; the chemistry is very important when you are going to be more or less living out of each other’s metaphorical pockets.”
Commenting on his appointment, and his plans for the agency, Neeraj Bassi said: “I am really excited to be part of Publicis India and looking forward to partnering Bobby and Srija to create stellar work that stands out in the market. Working with clients as an independent consultant has given me insight on the primary concerns of CXOs and how communication can help resolve them. Clients today need an omnichannel approach to planning that focuses on identifying and solving their business problems holistically, rather than getting trapped in a discipline-specific approach. I am fascinated by the way all Groupe companies have come together at Publicis to create Power of One, and I look forward to wielding this power to build successful campaigns for our clients.”
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp
Airbnb appoints Google's Aristotle Balogh as Chief Technology Officer
Balogh formerly served as Vice President of Engineering, Application Storage, Indexing and Serving at Google
Airbnb has announced the appointment of Aristotle Balogh as Chief Technology Officer, according to media reports.
Balogh is expected to begin his tenure with Airbnb in November and will head the engineering and data science teams. He will also be in charge of infrastructure, information security and IT, as well as engineering for payments and community support.
Balogh formerly served as Vice President of Engineering, Application Storage, Indexing and Serving at Google, where he was instrumental in developing the infrastructure and data platforms of Google Search. He also worked as Chief Technology Officer at Yahoo and VeriSign.
According to reports, the company is expected to file for an Initial Public Offering (IPO) next year and Balogh's appointment comes at a time when Airbnb is still without a Chief Financial Officer after Laurence Tosi stepped down from the role earlier this year.
Read more news about (internet advertising India, internet advertising, advertising India, digital advertising India, media advertising India)
For more updates, be socially connected with us onInstagram, LinkedIn, Twitter, Facebook Youtube & Whatsapp