The opportunity for PR practitioners is to be trusted advisors to clients: Jim James

As Eastwest PR celebrates completion of 20 years, it is also on the lookout for a global partner. In conversation with Rashi Bisaria, Jim James speaks about where the industry is headed and Eastwest's role in it

e4m by Rashi Bisaria
Published: Aug 29, 2015 8:13 AM  | 8 min read
The opportunity for PR practitioners is to be trusted advisors to clients: Jim James

Over the years, Public Relations has gained respect and credibility as a professional vocation for qualified people. Having witnessed the evolution from the inside, over the past 20 years, Jim James, the Founder and CEO of Eastwest PR feels the change is a result of growing sophistication of PR practitioners and the impact of technology. As Eastwest celebrates completion of 20 years, it is also on the lookout for a global partner. In conversation with Rashi Bisaria, Jim James speaks about where the industry is headed and Eastwest’s role in it. Edited excerpts:

Eastwest PR is looking to go global and is seeking a strategic partner. Why do you now feel the need for this expansion of scope?

Eastwest was founded in 1995 with a 3 Phase Plan: 1. Open in Singapore; 2. Regionalise within Asia; 3. Internationalise via integration to an Agency Group which has not developed an Asia network.

In 2006 we opened our China offices and in 2013 the India offices, and therefore it is time to enter Phase 3. My view is that clients are increasingly seeking either a global or local solution to their PR requirements, and that the ability of an agency to participate in global pitches will ensure their long term sustainability and profitability at a local level.

How has the PR industry evolved in Asia over the years and how has Eastwest adapted to the changes?

The industry in Asia has become more professional, regional and digital since 1995 when Eastwest was founded in Singapore. These changes are a function of the growing sophistication of PR practitioners due to improved education -- including vocational qualifications, economic development and the impact of technology. There are still regional differences in the stages of development of the industry, but a common feature is that public relations has acquired the status of a professional vocation for qualified people to pursue; and that is a positive development. As an agency, Eastwest has become regional and adopted digital technologies, both for operations and for client campaigns, even embedding the word ‘digital’ as a bar code graphic into our logo. To help our staff attain international levels of PR skills we have invested in travel for them outside of Asia, most recently for one of our Beijing teams to travel to Turkey for an international PR partner conference. Asia is still a diverse region with more differences than commonalities; and a key challenge is for the agency to offer consistency of service to clients. Eastwest works towards quality of service via a combination of communication, training and commitment.

 Your clients have ranged from media and BTB to several others. Which sector has matured the most in the way it uses Public Relations strategies?

A dominant driver of change in the PR industry has been technology, notably the impact of social media and mobile devices. Technology clients should be at the forefront of change in the way they use the platforms that they provide to the market, but in my view it is the B2C clients which have adapted most readily to the new formats. The imperative has been the scale and speed of social media [e.g. Facebook or Weibo (China)], the decline of print titles and the cost of airtime; social media enables ubiquitous low cost campaigns which are measurable in real time. B2B clients have become more sophisticated in their messaging but seem to think that the buyer within an organization will still be more influenced by traditional editorial in off-line publications or attendance at a seminar. At Eastwest we have been pioneering the use of video for B2B clients as a way to assist their sales people to engage potential customers, as previously these clients would not have had a television commercial campaign due to the costs and limited audience. Enticing clients to use platforms like Youtube and Youku has begun the conversation around embedding content on-line and engaging with the community in Bulletin Boards and Social Networks.

 How significant is traditional PR today, when everyone is talking Digital?

Traditional PR in my view means the involvement of an editorial influence on the message expressed by a client, in a medium that could be print, TV, Internet or an event.  Digital is a medium and not a strategy. The issue with ‘digital’ platforms is that they enable 'one to many' or 'many to many’ campaigns by people or an organization which is not a professional publisher or broadcaster. There is, therefore, not an editorial filter for the person who consumes this content; and this creates the opportunity for PR agencies to reach out directly to the stakeholders who are important to a client. Older clients still crave to see themselves or their companies interviewed on a TV program or in print, even if that is a smaller amount of coverage compared to their own controlled channel e.g. Youtube or FB. The reasons are credibility and reach.  When a journalist writes about a company the audience believes it to be truer than when the message is user generated, and will have built up a large audience for that outlet. Ideally, PR then can reach out to credible outlets, be they traditional or digital media, and then provide extensive content which is relevant and engaging via owned channels, to the audience. Digital technology enables this content to be available anytime and anywhere - which makes it powerful as part of an integrated strategy.

 How is Asia as a market different from the US when we talk about PR as a field?

Firstly, Asia is not one PR market due to the differences in socio-economic and technological development. If one is to generalise though, it would be that PR in Europe and America has more intellectual input prior to campaign implementation because the practitioners are more experienced, audiences are more sophisticated, and the metrics of measurement better developed. Public Relations originated during World War II (1939-1945) as governments tried to canvas both domestic and international opinion. Agencies have been established in the West for some 60 years, courses have been taught at universities, and journalists have a mature understanding of the role of PR practitioners.

Compared to US and Europe, we are less sophisticated in practices and are perhaps only now entering a period of the second generation PR practitioners in Asia. Audiences have been similarly developing with post war industrialisation and consumerism, political liberalisation, and growing prevalence of global travel and telecommunications. What I have seen over the past 20 years has been the arrival of foreign multi-national networks, owned by groups such as Omnicom and WPP and their establishment via organic growth or acquisitions. This is then followed by the creation of Asian agencies founded by ex-employees of these networks. The future will have more sophisticated clients, professional practitioners and cynical audiences; we will join the global PR industry on an equal playing field. 

Has the mindset of clients changed over the years? 

The change in the mindset of clients reflects the pace of change in product life cycles, the impact of quarterly earnings to investors and the speed at which information travels globally due to the Internet. Clients used to enjoy a daily, weekly and monthly set of deadlines which was in line with that of the print deadlines of the media in which they wanted to feature. They relaxed after a trade show, thinking that they had 12 months until the next launch. Those days are gone; mobile communications mean that it is possible to be on 24/7, and there is an anxiety that the competition will be using speed as a source of competitive advantage. Clients therefore have less time to plan strategy and to consider results. This leads to less comprehensive lasting campaigns and more tactical initiatives. This I think is a shame, but I do not see the pace of change becoming any slower, only faster as 4G networks roll out and communications will not rely on Wi-Fi enabled locations. In other words, we will be able to work in real time from anywhere. The opportunity for the PR practitioner is to be a trusted advisor to the client by keeping focused on the messaging and the media while the client manages their internal processes. 

Now that Eastwest has completed 20 years, what is next on the agenda?

The Eastwest PR Group was founded in Singapore in 1995 and now we have offices in mainland China and India, with an ambition to complete the regional network with more nodes on that network. Within India we will open offices in Delhi and Mumbai. In China we will open in Shanghai. Allied to the geographical expansion is enabling each agency to offer a blended service to clients; integrating traditional and social media. Eastwest is ready to become part of an international network, with offices in Europe and America, so that we can appeal to global clients and attract the best talent. I started the agency when I was 27, and now feel as though Eastwest has grown to become a mature business as I have become a more mature business person. Our 21st year should see Eastwest graduate to the next league of PR agencies.

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HT Media posts Consolidated Total Revenue of Rs 580 crore in Q2

Chairperson and Editorial Director Shobhana Bhartia says due to lower commodity prices and control on costs there has been an improvement in operating profit

e4m by exchange4media Staff
Published: Nov 5, 2019 7:28 AM  | 1 min read
HT Media

HT Media has posted a Consolidated Total Revenue for Q2, 2020 at Rs 580 crore.

As per a statement released by the company, EBITDA for Q2’20 increased by 139%, and margins at 14% vis-à-vis 6% in previous year. This has been driven by softening of newsprint prices and continued focus on cost.

The Net Cash position at a consolidated level continues to be strong.

The Print ad revenue has declined due to sluggish volumes, even as yields have improved. National advertising continues to be soft, although local advertising witnessed growth.

Savings in raw material costs have driven improvement in EBITDA margins.

Chairperson and Editorial Director Shobhana Bhartia said, “Slowing economic growth has hit advertising spends in key categories, putting pressure on revenues across the media industry. As a result, our Print and Radio (on like to like basis) businesses saw revenues dip as compared to a year-ago. However, thanks to lower commodity prices and a tight control on costs, we saw an improvement in our operating profit. On the digital front, Shine, our online recruitment portal has shown good progress and continues to grow. Our outlook for the coming quarter remains cautious, given overall economic sentiment and macroeconomic trends. Cost-control and falling commodity prices should help protect our margins.”

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ABP Group posts Rs 15.70 crore as net profit in Q1 FY20

The group’s total operating income stands at Rs 365.55 crore

e4m by exchange4media Staff
Published: Nov 4, 2019 5:41 PM  | 1 min read
ABP

ABP Group has posted a net profit of Rs 15.70 crore in the first quarter of FY20, as per media reports.

The group’s total operating income stands at Rs 365.55 crore.

It’s net profit for the fiscal ended March 31, 2019, was down 68% to Rs 31.90 crore compared to the previous fiscal.

The Profit Before Interest Lease Depreciation and Tax (PBILDT) has also dropped 53.52% to Rs 107.12 crore.

The group has six news channels - ABP News (Hindi), ABP Ananda (Bengali) ABP Majha (Marathi) and ABP Asmita (Gujarati), ABP Sanjha (Punjabi) and ABP Ganga (Hindi).

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Zee Media posts consolidated revenue of Rs 137.03 crore for Q2 FY20

ZMCL has recorded 4.4% growth in operating revenue for first half of FY20

e4m by exchange4media Staff
Published: Oct 24, 2019 9:19 AM  | 1 min read
ZMCL

Zee Media Corporation Ltd (ZMCL) has posted a 4.4 per cent growth in operating revenue to Rs 337.6 crore in the first half of FY20, as per media reports.

It has reported a consolidated revenue of Rs 137.03 crore for Q2 FY20.

In a statement, ZMCL has said: “During the quarter, the network expanded its footprint s into Southern India through the launch of Zee Hindustan in Tamil and Telugu languages. This is intended to make the network's content accessible to wider audience.”

The operating expenditure in Q2FY20 has dropped by 21.7 per cent.

The statement further said: “EBITDA for HlFY20 improved by 34.1 per cent to Rs 1,029 million from Rs 767.5 million EBITDA for H1FY19, while the same declined by 9.4 per cent to Rs 370.2 million from Rs 408.7 million for the corresponding period last financial year. EBITDA Margin grew from 23.7 per cent in H1FY19 to 30.5 per cent in HlFY20, while growing from 24.2 per cent in Q2FY19 to 27 per cent in Q2FY20.”

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No slowdown here: In-cinema ad rates up by at least 50% for 3 big Diwali releases

Housefull 4, Made In China and Saand Ki Aankh ready to hit the silver screen this week, with the hopes of giving brands the eyeballs they look for in theatres

e4m by Moumita Bhattacharjee
Published: Oct 24, 2019 8:41 AM  | 4 min read
DiwaliFilms

It’s that time of the year again when theatres gear up to pocket maximum gains. Diwali is here and there are three films ready to hit the silver screen this week--Housefull 4, Made In China and Saand Ki Aankh. The festive period brings much joy to exhibitors, distributors and theatre owners because it ensures footfalls, giving brands the eyeballs they look for. In fact, industry experts don’t feel that economic slowdown this year has impacted in-cinema advertising. While they are concerned about three movies clashing during Diwali, they predict 50-100 per cent rise in ad rates during this period. 

Advertising moolah

Mohan Umrotkar, CEO, Carnival Cinemas, is expecting 60-70 per cent surge in advertisement topline compared to last year. “Going by the buzz and advance booking for these three releases, market is bullish. Advertisers have blocked most of the advt-slots during the festival period. Housefull 4, Made In China and Saand Ki Aankh all combined together should generate around Rs 350 crore topline at the box office during the festival week. We are expecting 60-70 per cent surge in the advertisement topline from last year. Also, this year we have added around 14 per cent new advertisers, and 4 per cent of them are first-time cinema advertisers,” he says.

But according to Siddharth Bhardwaj, Chief Marketing Officer - Head of Enterprise Sales, UFO Moviez, things have changed a lot in the last couple of years. “Since some films have not really lived up to their expectation, advertisers are spreading the spends all through the year. They are picking up far more number of titles in the year rather than focusing only on Diwali or Eid.”

“It is good for the industry because you can monetise the inventories beyond just big weeks. A lot of content- driven films have come up which has given us the opportunity to monetise more markets. It has put lesser pressure on Diwali. Most of the cinemas are sold out for Diwali. It becomes difficult to accommodate everything,” Bharadwaj opines. He also reveals that for this week, the inventories are already full.

Diwali ad rates

Experts reveal that ad rates differ from property to property and depends on location as well. But Diwali surely sees a massive hike in rates. This year, theatre owners are expecting 100 per cent rise in ad rates. While Umrotkar revealed that for Diwali, they are charging 100 per cent higher than the regular card rates, Girish Johar, trade analyst and film producer, shared that even the rates for putting up kiosks of brands go up during festivals like Diwali.

“It’s based on property. On a ballpark, ad rates double up. So if you are putting up a kiosk, they charge say Rs 50,000-25,000 for a month. During Diwali, they charge almost double because of the kind of footfalls theatres witness,” Johar revealed.

Economic slowdown? Not for Cinema!

This year, brands have been pulling back their spends on other mediums due to economic slowdown, but cinema seems unaffected. Calling entertainment business recession-proof, Johar explains, “If you see the other side, box office is up by 15-20 per cent. Yes, it is a bit subdued because the brands are in a wait-and- watch scenario. They are increasing their focus around consumption rather than awareness.”

Bharadwaj too seconded it by saying, “These are challenging times but our medium is very efficient. If you see economy has slowed down, but the cinema has grown instead.”

Clash cover

Three movies are clashing this Diwali which means shared screens and box office gains.

“It’s never good for us when two or more big-ticket films release together. If they would have come on different dates, there are chances that more advertisers will take advt. inventory in those weeks separately instead of that one particular week,” shares Umrotkar.

 

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INOX Leisure Ltd sees 42% growth in total revenue

Profit After Tax up 327% to Rs 51 crore

e4m by exchange4media Staff
Published: Oct 23, 2019 6:06 PM  | 1 min read
INOX

INOX Leisure Ltd (INOX) has reported financials for the second quarter ending September 2019.

Its total revenue has risen to Rs 524 crore with a 42% growth from Rs 369 crore in the corresponding quarter in FY19. Its EBITDA has more than doubled to Rs 107 crore with a 121% growth, while the PAT stood at an impressive Rs 51 crore, up 327% from previous year’s second quarter.

Siddharth Jain, Director, INOX Group, said: “At INOX, setting new benchmarks is now a routine, thanks to our consistently sharp focus on luxury, service and technology and our uncompromised desire to offer our patrons, nothing but the latest and the best! We are delighted with our remarkable consistency on all parameters, and we are sure about maintaining the momentum and focus on innovativeness. Content once again proved that why we term it as the ‘hero’. Thanks to the creators of such spellbinding movies, which keep inviting our guests to our properties, and allowing us to pamper them with our signature hospitality. With the launch of Megaplex, we are delighted to further our endeavor of developing experience-driven cinema destinations of global standards, and we will continue to do so. On behalf of Team INOX, I assure all our stakeholders that we will continue to break barriers and exceed all expectations.”

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Hathway Cable & Datacom reports 100% subscription collection efficiency in Q2

The broadband subscriber base has increased from the previous quarter’s 840,000 to 860,000

e4m by exchange4media Staff
Published: Oct 18, 2019 11:17 AM  | 1 min read
Hathway

Hathway Cable and Datacom has reported subscription collection efficiency at 100%, and the broadband subscriber base has increased from previous quarter’s 840,000 to 860,000 in quarter ending September, as per media reports.

It has narrowed its consolidated net loss by 74% and the operating EBITDA has been reported 15% up to Rs 107.5 crore compared to Rs 93.1 crore a quarter ago.

The total income has dropped 2%, while the expenditure is down 6%.

In the financial results, the company has said the FTTH markets are leading growth in customer acquisition.

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ZEEL posts 7.4% YoY growth in total revenue for Q2 FY20

ZEEL's domestic advertising revenue has grown 1.4% YoY in Q2FY20

e4m by exchange4media Staff
Published: Oct 18, 2019 7:51 AM  | 2 min read
ZEEL

Zee Entertainment Enterprises Limited (ZEEL) has reported a consolidated revenue of Rs 2,122 crore for the second quarter of FY20, recording a growth of 7.4% on YoY basis.

The Earnings Before Interest, Tax, Depreciation and Amortization (EBITDA) was recorded as Rs 692.9 crore with an EBITDA margin of 32.7%. PAT for the quarter was Rs 413.2 crore. The Profit After Tax (PAT) for the quarter was Rs 413.2 million, with a growth of 6.9% YoY.

During the second quarter, ZEEL’s consolidated advertising revenue grew by 1.2% YoY to Rs 1,224.7 crore. The domestic advertising revenues grew by 1.4% YoY to Rs 1169 crore.

ZEEL has posted 26.8% YoY growth in Q2FY20 domestic subscription revenue. ZEEL’s consolidated subscription revenue grew by 19.0% to Rs 723.5 crore during the quarter.

ZEEL’s total expenditure in Q2FY20 stood at Rs 1429.1 crore, higher by 9.9% YoY compared to Q2FY19.

While ZEE5 recorded a peak DAU (Daily Active User) base of 8.9 million in September 2019, ZEE5 users watched an average of 120 minutes of content on the platform in the same month.
During Q2 FY20, the television network had an all-India viewership share of 18.4%.

During the quarter, ZEEL’s international business revenue was Rs 208.2 crore. The advertising and subscription revenues for international business declined by 4.0% YoY and 21.5% YoY, respectively.

Zee Music Company has registered 7.1 billion views on YouTube in Q2.

Punit Goenka, Managing Director and CEO, ZEEL, said, “I am pleased with the performance we have exhibited during the quarter. Our entertainment portfolio continues to grow from strength to strength across all formats and maintained its leading position. Our television network has emerged stronger post the implementation of tariff order on the back of a strong customer connect and brand pull of its channels. ZEE5 continued to gain traction across audience segments and markets, driven by its compelling content library and expanding list of partnerships across the digital eco-system. This strong operating performance allowed us to deliver industry leading growth in both advertising and subscription despite the tough macro-economic environment. Domestic subscription growth of 27% has reaffirmed the value proposition our television network has built over the years. The impact of tariff order has now largely settled down and has brought increased transparency along with improved monetization. Our domestic advertising revenue growth, though significantly lower than historical trend, is higher than the industry growth. We have witnessed an improvement in ad spends through the quarter and we believe that the onset of festive season along with measures taken by the government will help revive the consumption growth.”

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