What price luxury?

Luxury brands are all set to engulf the Indian market, but will there be enough takers. The second coming of the luxury brands in the market is also seeing renewed activity among the first wave that arrived a few years earlier.

e4m by exchange4media Staff
Published: Apr 30, 2005 7:47 AM  | 8 min read
What price luxury?

Chanel’s launch in India last month was a low-profile event, but word of mouth is out that the store stocks an international selection of perfumes (Rs 3,300 for a 100 ml phial of Chance), watches (Rs 10.5 lakh for its diamond-studded Camelia) and apparel (Rs 1.7 lakh for a jacket) at The Imperial, Delhi.

By contrast, Bang & Olufsen pulled out all stops at its launch a fortnight ago, and has already received 600 “serious” enquiries for its audio systems (starting price: Rs 3 lakh); it had sold systems worth Rs 75 lakh in just a few days from its stores in Delhi and Mumbai.

And Audi announced its arrival with a price tag that seemed, by many luxury car standards, “affordable” at Rs 40 lakh.

The second coming of the luxury brands in the market is also seeing renewed activity among the first wave that arrived a few years earlier.

Louis Vuitton (belts Rs 18,000, women’s shoes starting Rs 25,000, travelling bags Rs 1 lakh) followed up its New Delhi outlet at The Oberoi with another at Mumbai’s Taj Mahal Hotel, and is now set to mark its arrival in Bangalore as a precursor to having, according to promoter Tikka Shatrujit Singh, “six or seven stores in the next two years”.

Nina Ricci launched its new perfume, Love in Paris, at the same time as it was introduced in Europe. Hugo Boss (formal suits Rs 75,000) has a store each in the Oberoi hotels in Delhi and Mumbai, and will soon have another in Mumbai’s Grand and one in Bangalore.

And that’s just the tip of the iceberg. Thomas Kastgen, CEO for Aston Martin in the Middle East, has been in India scouting for partners for three models it hopes to launch here within the year, starting with the Vantage 8 priced at Rs 1 crore before introducing India to its high-end DB9 and Vanquish.

And the World Luxury Council, the international arm of the British Luxury Council, has been busy with appropriate brands that should mark their presence in India.

These include Edmiston, Sunseeker London and Cavendish White for yachts and speedboats; Theo Fennel, Boodle & Dunthorne and Garrods & Asprey for jewellery; Swiss private bankers Dryden Financial; Netsjets to provide high-flying Indians with private jets; luxury liquor merchants Berry Bros & Rudd, Uluvka Vodka and Diageo Reserve; shirtmakers Thomas Pink; and realtors The Knightsbridge.

“India is home to some 61,000 millionaires,” says Devyani Raman, director for business development in India for the World Luxury Council.

“This is a 22 per cent increase from 50,000 high net worth individuals (HNWIs) in 2002. India recorded one of the biggest jumps in 2003 in terms of HNWIs percentage growth. However, according to official sources, the number of tax assesses in the over 1 million slab in 2002-03 was 71,000. This figure, which does not take into account others not covered by the tax net, could soon exceed 1,00,000.”

What she and others are saying is that India now has the propensity to spend. “Omega Constellation watches (Rs 70,000) probably sell in lakhs,” says Shaifalika Panda, a partner in luxury furniture store Renaissance Homes (a Baker dining table for 10, Rs 4 lakh), “and the luxury brands are obviously trying to move in so that the same spenders will graduate to higher levels in the coming years.”

High spends have not been unknown in India, not even in the fashion industry (Rs 1 lakh for a J J Valaya wedding dress), contemporary art (Rs 92 lakh for a V S Gaitonde at a recent Saffronart auction), or real estate (Rs 2.5 crore for a villa at Jaypee Greens, Greater Noida), but it is the excitement in the retail trade that is causing more than just a frisson in the market.

Are there buyers for these luxury brands? Are they making money in India?

Almost everyone is tight-lipped about sales, targets and profits/losses. And not surprisingly. While rumour has it that there is a waiting line at Louis Vuitton for bags, the store has few shoppers at any time.

“This is not a vegetable shop where you will see customers all the time,” reprimands Shatrujit Singh, whose future plans remain ambitious with regard to expansion.

“We’ve grown by 35 per cent on a year-on-year basis,” he says. His clients? “They would like to maintain their privacy.”

At another luxury store, customers walk in with bags of money to buy a piece of jewellery or a scarf. “Cheques are rare,” shares the store’s manager, strictly “off the record”.

But whatever the nature of the business, it’s clear that there is a huge market for “writing instruments” (pens to you and me), watches and the like.

Watch stores, at any rate, are often crowded with brands seen only in fashion magazines a few years ago. Now, the Swiss industry is keeping a sharp eye on the Indian market: this, it acknowledges, is the future market for the world, including its most luxurious brands.

“Luxury,” confirms Shaifalika Panda, “is a perception, a certain distinct style that fulfills a requirement you think you have.” And not immodest about what she’d like to acquire at some stage — “a Breguet watch, a Ferrari” — she says: “One likes the good things of life.”

But she says that brands that have underestimated the Indian market’s propensity to define and consume luxury have paid the price.

“The old model of the Mercedes didn’t work,” she points out, “till they brought in the latest cars from their stable. You have to give the Indian market what’s in fashion abroad, what’s the best.”

Bang & Olufsen is finding that out, much to its delight. “We’ve had calls from Kolkata and Bangalore regarding opening stores there,” and certainly sees the possibility of “five to six stores across India by the middle of 2006, each doing an annual business of ¤ 2-3 million,” says Prakash Ramsingh, managing director, B&O India.

And at the Bvlgari store, its manager confirms there has been “a good growth in jewellery with women losing their fixation for traditional gold and diamond jewellery”.

Eventually, though, what is it that makes a luxury brand work? After all, wealth cannot be the only criterion. “Luxury is anything we believe is luxury,” says Devyani Raman.

“By itself, it’s something that is unique, not easily accessible by everyone, and creates desire.” Tikka Shatrujit Singh believes that, ultimately, customers pay “for heritage value, workmanship, quality and innovative design”.

But perceptions differ. Shantanu Basu, promoter of railway signalling and automation company Eldyne, has a collaboration with German company Alcatel.

“Since Alcatel and Hugo Boss are both German companies, I feel my collaborator will be happy that I am wearing a Hugo Boss suit and promoting a German company,” he says.

The main problem, as has been pointed out by Dr Bruno Salzer, chairman and CEO of Hugo Boss on a visit some time ago, is the lack of availability of luxury retail spaces.

What about the burgeoning malls? “We cannot be there,” Dr Salzer had exclaimed, and hotels — the only other logical space for such high-end branded goods — have currently little space to offer.

Typically, though, such stores need a minimum floor area to display their goods, and till the retail market matures, it’s doing more to hold back the growth of luxury branded goods in the market than the question of whether there is a market yet in India or not.

In the case of automobiles, the market seems to consist of cars in the range of Rs 70 crore (in limited numbers, naturally) and Porsche, with just two dealerships, has some 20-odd cars already on the road, while the Rs 2-crore Bentley market has seen half that number being sold so far.

The stupendously priced Maybach (Rs 5 crore) has suffered an image setback because of the three cars sold in India so far, two have gone to Gutka barons who have been exposed in a scam, and the third belongs to Anil Ambani who is entangled in ownership hassles with his brother for Reliance Industries.

But putting such controversies behind it, the World Luxury Council would like to see the “best of breed” British companies, for instance, make headway into India.

Therefore, Mont Blanc may soon have competition from Conway Stewart fountain and ballpoint pens, Henredon and Donghia from Adrian Alan period furniture, the various polo clubs and associations in India from the Royal County of Berkshire Polo Club, while Steinway (pianos), the Hanina Gallery of Fine Arts (a member of the Society of London Art Dealers) and The Silver Fund (vintage holloware and jewellery) should soon mark their presence in the country.

Once, Indians travelled overseas to shop for luxury goods. But now that these are becoming available at their own doorstep, it’s time that their holidays turned into a luxury experience instead.

And Abercrombie & Kent’s Vikram Madhok points out that his “original luxury travel company” with “insider access” has ideal solutions for the Indian traveller who isn’t scrimping on dollars for exotic destinations and superior management of holiday arrangements.

Fancy a villa in Tuscany, complete with maid service, great meals and a “personalised” holiday far from the madding crowds? For $1,000 per person per night, you can have it all.

Don’t forget your Prada shoes (Rs 40,000) and Gucci sunglasses (Rs 30,000) though — you wouldn’t want to look out of place now, would you?

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
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Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
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The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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e4m by exchange4media Staff
Published: Aug 25, 2023 1:39 PM  | 1 min read

Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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