We are spending significantly on films and their digital distribution: Lim Shoo Ling, STB
Singapore Tourism Board's Director, Brand (Marketing Group), Lim Shoo Ling and GB Srithar, Regional Director (SAMEA), speak to exchange4media on their focus to attract more Indian tourists

To attract more tourists from India, Singapore is planning to increase its focus on Tier 2 and Tier 3 cities this year. “For India, there was growth from both tier one and tier two cities, due to strong travel demand and increased flight connectivity. In particular, the cruise arrivals from India spiked to 27 % as more Indian travellers took up new cruise offerings such as Genting Dream and Royal Caribbean Cruises' Voyager of the Sea,” shares Lim Shoo Ling, Director – Brand (Marketing Group), Singapore Tourism Board and GB Srithar, Regional Director (South Asia Middle East and Africa), STB in conversation with exchange4media.
Edited excerpts :
What are the different layers of storytelling utilized for Passion Made Possible?
Singapore – Passion Made Possible is a brand that captures the spirit of Singapore, a place shaped by its people and their passions, and driven by their passion to constantly pursue new possibilities and reinvention. It celebrates what we stand for as a country and supports the telling of many stories about this destination and its people.
With Passion Made Possible, STB presents, for the first time, a brand that tells a fuller Singapore story beyond tourism and business. We adopted an ‘inside out’ approach, i.e. it had to resonate with the people at home first. The Singapore story is shared by everyone with a stake in its success – from everyday locals and entrepreneurs to industry stakeholders and businesses and various government agencies.
To business and leisure travellers, we want to inspire them to connect with and deepen their passions through the possibilities Singapore offers. In connecting and communicating with STB’s target audience, we looked at their lifestyles, interests, and reasons for travel to form seven “Passion Tribes”. This includes Foodies, Collectors, Explorers, Action Seekers, Culture Shapers, Socialisers and Progressors.
Since August 2017, the brand has been rolled out through a global marketing campaign across more than 17 markets through consumer launches, trade events, industry partnerships, and global marketing campaigns featuring campaign films and visuals to bring across the deeper storytelling of our Singapore locals and the authentic experiences of Singapore, beyond our iconic offerings.
As part of bringing the brand to life, STB also continues to support the creation of tourism products and experiences, enabling the passions of travellers and tourism stakeholders to be realised through various possibilities in Singapore, such as is by curating tours and experiences that exemplify the Singapore Passion Made Possible brand and spirit, many of which are already in existence.
In India, the campaign was launched in September 2017 with a multi-pronged approach. There was a media event along with media buys (print, digital, cinema, and television). There were partnerships with key trade partners to promote Passion Tribe experiences – Thomas Cook, Make My Trip, FCM. We initiated media partnerships which enabled us to generate content catering to the specific Passion Tribes along with KOLs from India. We undertook some interesting consumer-facing collaboration such as Paytm and Ola, which gave the Indian audience a chance to experience and sample Singapore’s diverse offerings. In the music and entertainment space, we collaborated with Vh1 India for a music video titled ‘Unstoppable’ featuring International and local artists, which was very well received garnering 4.7 million views on YouTube. There were extensive trade, media, influencer, and consumer outreach so as to promote the brand. One major initiative was the collaboration with St+artIndia and Impresario Group for the Singapore Weekender.
How important is India as a market for Singapore? How has the visitorship been in 2018?
Singapore has always been popular with Indian tourists. In fact, in the last four years, more than a million tourists from India have visited Singapore. In 2017, Singapore received 1.27 million visitors from India with the country recording the highest growth rate of 16% among all the markets. In 2018, 1.44million Indian visitors visited Singapore with an increase of 13% as compared to the previous year. For India, there was growth from both tier one and tier two cities, due to strong travel demand and increased flight connectivity. In particular, the cruise arrivals from India spiked to 27 % as more Indian travellers took up new cruise offerings such as Genting Dream and Royal Caribbean Cruises' Voyager of the Sea.
The Indian outbound segment has been growing steadily over the years. Economic growth, higher disposable incomes, eagerness to travel frequently, attractive and affordable holiday packages and an increase in MICE activity has contributed to the growth of the Indian outbound market.
We are noticing a significant change among Indian holiday-goers. They are more evolved, aware and discerning seeking experiential holidays. Interesting trends include a noticeable shift from an annual vacation to multiple-holidays-in-a-year. Keeping these trends in mind, Singapore has always been focusing aggressively on promoting the destination in India. This has led to the destination becoming one of the most popular among the Indian travellers, witnessing a year-on-year growth in tourist arrivals.
What are the recent and upcoming brand and marketing initiatives planned?
One of the recent initiatives was a partnership with Ola where Ola ran a campaign on its various platforms for its users to win a trip to Singapore. In addition to the campaign, the Singapore Tourism Board’s brand of Passion Made Possible was further entrenched through the showcasing of our branded content across Ola’s platforms. With technology redefining mobility for the Indian consumers, the Singapore Tourism Board wanted to reach out to India’s digital natives on the Ola platform through this partnership.
We are also having the second edition of Singapore Weekender in Delhi, a three-day experiential festival by Singapore Tourism Board in association with St+art India Foundation and Impresario Group. This is the second time that all the three brands (Singapore Tourism Board, St+art India Foundation and Impresario Group) have collaborated for the festival (Singapore Weekender). The first edition of Singapore Weekender took place in 2017 at Sassoon Docks in Mumbai when the Singapore Tourism Board launched the new brand campaign titled ‘Passion Made Possible’ globally.
This time, the collaboration has been done as a part of the STB’s second phase promotions of the Passion Made Possible brand with an aim to highlight the Passion Tribes of Culture Shapers, Socialisers and Action Seekers. In pursuit of their passions, artists from Singapore will be showcasing their work at the festival and in doing so, bring a slice of Singapore to inspire and provoke audiences here to discover/ deepen their passion for art and life. Another interesting initiative which is a part of the Singapore Weekender is Atypical Singapore, an art and augmented reality (AR) technology showcase, which is an interesting initiative undertaken by Singapore Tourism Board as a part of their brand campaign ‘Passion Made Possible’. As part of the showcase, Khairuddin Hori, curatorial director and partner of Chan+Hori Contemporary, has handpicked few contemporary artists with different specializations, ranging from performance art, sculptures, painting, gif animation, video art to AR effects.
Since the launch of the Passion Made Possible brand, the STB has embarked on a series of marketing campaigns and activations to showcase Singapore’s passions and talents through storytelling and to allow visitors to connect with their passions and discover a deeper side to Singapore as a destination. Singapore Weekender is one such activation aimed at the Indian market.
STB is committed to sharpening our strategy for quality tourism. We want to tell a great authentic Singapore story, target the right fans and adopt innovative marketing practices to create richer and more immersive experiences for visitors and locals. We hope to expand our regional footprint in India with great in-market trade and non-trade partnerships.
How are tourism boards today adapting unique approaches to promote their campaigns?
Indian travellers are becoming more experiential, technologically-savvy and consequently more demanding. While visiting a destination they are not just convinced by visiting the attractions but rather they would want to experience the place and check out its varied unexplored and unique offerings. This is one thing that tourism boards across are taking note of and are trying to come up with strategies and campaigns which incorporates such new and upcoming trends. Our campaign Passion Made Possible is one such campaign which has taken an inside-out approach. It is showcasing Singapore’s passion and talents through storytelling and allowing visitors to discover a deeper side to Singapore.
We have done some interesting collaborations and undertaken some initiatives to promote the new brand such as experiential events for the consumers– we did a consumer travel fair in Bangalore last year and also collaborated with St+art India Foundation for the Singapore Weekender where Singaporean artists came to India to showcase their works, and in doing so, bring a slice of Singapore to inspire and provoke audiences here to discover/ deepen their passion for art and life. We have also done tie-ups with major consumer brands like Ola and Paytm so as to promote our offerings to their strong user base through contests, offers, etc. Last year, we also collaborated with Vh1 India for a music video which featured international artists and also Singaporean talents. The song titled “Unstoppable” was an effort to connect with the discerning young travellers from India who are seeking immersive, local experiences. The song urges listeners and viewers to evoke their experience-and-discover spirit by pursuing and living up their passions.
How have you planned your ad spends for 2019?
We are spending significantly on films and their digital distribution. That doesn’t mean we will not focus on traditional forms of media, TV, print, radio and outdoors continue to remain an important part of the consumer mix. Moving forward, we will be focusing on PR and digital mediums to reach out to our target audiences.
What would you say has been the biggest shift in the way Singapore is marketed as a tourist destination between now and a decade ago? What are your focal areas as we go forward?
Earlier we were promoting Singapore with more emphasis on the attractions available in the destination. We were talking about the popular attractions that one could visit, what to eat there, where to shop, etc. In the eyes of the global stage, while Singapore’s strengths of safety and cleanliness are lauded, more people wanted to know what was different about Singapore and we realized that there was a great need to let the real Singapore story emerge and anchor what Singapore stands for.
Our current brand identity focuses on the attitude and spirit of Singapore in telling a fuller Singapore story beyond tourism. The tagline ‘Passion Made Possible’ is consumer-focused and reflective of the universal desire to pursue passions. At a tourism level, consumers want to experience what’s local and authentic and we want to inspire visitors to connect with and deepen their passions through the possibilities Singapore offers.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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