Wanna drive like Priyanka and Kajol?

Indian roads are revving up to the sound of new launches. And the best yardstick to measure this is the MUV/SUV sector. These rugged vehicles have also morphed as family vehicles, used as much as ferrying BPO executives as well as taking family and friends for a picnic. And what's more this sector is getting a touch of the femme.

e4m by exchange4media Staff
Published: Sep 6, 2005 8:07 AM  | 7 min read
Wanna drive like Priyanka and Kajol?

Indian roads are revving up to the sound of new launches. And the best yardstick to measure this is the MUV/SUV sector. These rugged vehicles have also morphed as family vehicles, used as much as ferrying BPO executives as well as taking family and friends for a picnic. And what's more this sector is getting a touch of the femme. The list of celebrities rooting for a 4x4 include Priyanka Gandhi, Kajol, Priya Paul, Renuka Chowdhury, Rajshree Pathy and Deepti Naval.

Over the last few years we have seen Sumo, Qualis, Tavera, Scorpio and Innova among others vying for the top slot. Among these Qualis has been the most successful in staying at the top for the longest period. Even now it seems popular though the company (Toyota) has not released any new models.

Sumo came at a time when the demand was robust for a powerful and economical utility vehicle. It was a runaway hit when launched in 1994 and was considered as the best MUV around the time. The big car had become synonymic with the call centres in the early days of the sector. In its heydays the car was used both as a fleet vehicle as well as a family one.

However, Sumo was soon sidelined in the personal car segment with the advent of Qualis and Tavera. Tata tried to recapture the market with its Sumo Victa version, which was presented as a true lifestyle vehicle. However, consumers could not differentiate between the new model and the old.

There were common factors that worked both in favour of and against the Sumo. The car was loved for being a simple and rugged workhorse in the fleet vehicle market segment. However, the very commercial-vehicle feel that it presented worked against it when it came to family cars. Tata tried to reinvent the interiors in its Sumo Victa model with a non-commercial look and a luxury car-like feel. But, the repackaging was rather late and was pale in comparison to the new entrants on the block.

Times were changing fast and so were the tastes and requirements of the car users. Toyota read the opportunities right and came up with its ideal offering of quality and service, Qualis. Toyota presented Qualis as a multi-purpose vehicle (MPV), rather than calling it an MUV or SUV.

The Qualis soon became the emblem of the BPO sector. The car provided both comfort and power required in this segment. It was a natural hit as a fleet vehicle. However, when it came to the family car segment, the bouquets were not many, especially in the metro centres. In small centres however, the car somehow managed to hold its own.

The quest for better comfort levels has been one of the biggest drivers in the evolution of the car market. While launching Tavera, General Motors focused on reliability, fuel economy and value-for-money as key drivers for the fast-growing MUV segment in India. When it came to a stylish look, the car left Qualis miles behind. GM made Tavera longer than Qualis and other utility vehicles on the block. The concept hit the right chord with Indians, who have traditionally been fascinated with the length of a car ever since the British era.

Kewal Krishna Pahwa, who owns a chain of cyber cafes in Delhi, says, “I bought a Tavera late last year. The car is much better both in looks and handling than the Qualis.” Pahwa adds that his Tavera offers excellent fuel efficiency with a mileage of around 13-14 kmpl.

The Tavera, along with its eight, nine and ten-seater models has also worked well with fleet operators. However, the car somehow failed to generate much interest at lower end of the market segment due to its high-end pricing and maintenance costs.

Mann Singh of Delhi-based Kuldeep Tours and Travels, who operates vehicle fleets for a number of MNCs and BPO firms, says, “Tavera became an excellent proposition for our bigger clients who were willing to spend some extra money for better comforts.” Singh adds that some of their BPO clients projected their Tavera fleet as a differentiating metric in providing better comforts to their employees.

Toyota took serious note of the growing popularity of Tavera and bounced back with its newest offering, Innova.

The verdict is still divided when it comes to Innova or Tavera. To add to the competition, there are others like Scorpio too vying for a piece of the cake. However, ask an Innova owner and he would swear that the car is miles ahead when compared to Qualis or Tavera.

Both Qualis and Innova came from Toyota's global IMV (Innovative Multi-Purpose Vehicle) project. While Qualis was third-generation IMV from the Toyota stable, Innova was projected as a fifth-generation IMV.

Samir Padukone, a technical-support associate with a leading BPO firm and a self-acclaimed car lover, says, “Just a plain look and Innova is ages ahead of Qualis.” Padukone says that Qualis was an ugly duckling that knew its work well. “But Innova and Tavera both score much better than Qualis both in work and looks,” he adds.

The huge success of Qualis can be mainly attributed to its fleet vehicle avatar, while Innova is more of a lifestyle vehicle. Not surprisingly, one of the most-loved features of Innova is its better air-conditioning when compared to Qualis. Toyota has tried its best to make Innova much more stylish that Qualis and Tavera.

The car has been so far quite successful in attracting eyeballs in both the family and fleet segments. The one thing that is not working in favour of Innova is its higher price tag when compared to Tavera and Scorpio. However, Toyota is trying its best to retain the glory of Qualis in the fleet segment, while attracting new markets from the lifestyle segment. The company has even roped in Aamir Khan as a brand ambassador for its new Innova.

Scorpio has been there since long and that also quite successfully. It is the only SUV that realty looks like a sports vehicle, whereas the Qualis is more of a fleet vehicle and Innova and Tavera are predominantly lifestyle vehicles.

Navin Aggrawal, a Delhi-based advocate and a holiday-freak who has owned a Scorpio since 2001, says, “I quite often go on weekend holidays to nearby places and Scorpio has been my companion ever since I bought it.” Aggrawal says that Scorpio is the only true SUV available in its price-range and its market segment.

“The difference between a Scorpio and other utility vehicles is the fact that in one you are in driving seat and in others you are on driver's seat,” says Ankur Mohanti, a senior executive with a BPO firm who is planning to buy a Scorpio. Besides looks and performance, Scorpio beats Qualis and other rivals by a wide margin also on the pricing front, Mohanti adds.

Fleet vehicle operators have been one of the biggest beneficiaries of the BPO boom in the country. However, families stayed away from Qualis and Sumo, notwithstanding repeated attempts by Toyota and Tata to attract the attention of families with new and better models. The fact that both Sumo and Qualis provided good resale values also helped the families to switch over to other models like Tavera. The used cars, especially Qualis, were lapped up by smaller fleet operators.

Gulshan Rai Makkar, a retired police officer and owner of a travel agency, says, “We started the agency with a fleet of used vehicles. Qualis and Sumo are the best options.” Makkar adds, besides the cost factor, Tavera and other newer models are not always preferred by the fleet operators, due to extra maintenance efforts required for these vehicles.

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
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Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
banking

The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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e4m by exchange4media Staff
Published: Aug 25, 2023 1:39 PM  | 1 min read

Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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