Our core marketing strategy is accessibility, affordability: Anand Pathak, Netmeds.com

Pathak, CMO, Netmeds.com, on providing quality healthcare across India and the challenges of operating in the e-pharma space

e4m by Simran Sabherwal
Published: Jul 26, 2019 8:48 AM  | 8 min read
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Positioned as ‘India Ki Pharmacy’, the Indian online pharmacy Netmeds.com, started in June 2015, draws its legacy from its parent company, the over 100-year old Dadha Pharmaceuticals. In its very first campaign’, the company’s intent was clear: To announce that the company was ready to service the medical needs of the entire nation.

Today, Netmeds.com serves more than 3.7 million customers in over 610 cities and 19,000 pin codes across the country. Anand Pathak, Chief Marketing Officer, Netmeds.com says, “We understand the importance and seriousness of the business, that we are taking care of people’s lives. As we deal with medicine, it has to be dealt with the utmost accountability and responsibility.”

Online pharmacy is still at a nascent stage in India, and a big challenge for online pharmacies is the lack of online pharmacy laws in India. Conflicting court judgements – The Delhi High Court ordering the closure of all online pharmacies in December and the Madras High Court then suspending the ban after e-pharmacy companies filed an appeal – and the regulatory grey areas have not helped the sector. However, the government has come out with a draft proposing that only government registered e-portals can sell medicines, and they must retain prescriptions and verify details of patients and doctors. This puts a stop to online marketplace/aggregators from selling medicines.

This new policy is expected to be rolled out in the next two to three months. Commenting on this, Pathak says, “We expect some clarity in terms of policy and guidelines for operation of licensed e-pharmacies as prescribed under the Drugs and Cosmetic Act of 1940 in the coming months.

The Madras High Court’s order suspending the ban on online sale of medicines recently, validates our commitment to provide affordable and accessible medicines to customers across the country.

As a fully licensed pharmacy, Netmeds.com is committed to adhere to all the guidelines and standards as prescribed under the Drugs and Cosmetic Act of 1940.” Pathak adds that Netmeds.com does not process any order without a prescription, and each order passes through a stringent verification process by a certified pharmacist.

Another challenge is delivery and serviceability, particularly to remote areas.

‘India Ka Khayal Rakhe, India Ki Pharmacy’

Netmeds.com rolled out its first pan India campaign within two months of its launch, in August 2015. Speaking on the company marketing philosophy, Pathak says, “Our philosophy is ‘India Ka Khayal Rakhe, India Ki Pharmacy’. Our core marketing strategy is accessibility, affordability and providing quality healthcare across India. Accessibility means being accessible across the nation. By affordability, we mean that we are not charging extra, and even rewarding customers with some percentage of discounts. Quality health care means we are providing consumers in non-metros the same quality of medicine and healthcare that people in metro cities enjoy.”

A marketing challenge for online pharmacies is the restrictions on digital marketing placed by Google and Facebook. Pathak explains that not all the properties on Google or Facebook are available to online pharmacy players. “Due to policy clearance issues, Google or Facebook properties are available in a very restricted manner. These have to be compliant with their legal team.”

Leveraging Dhoni & Cricket

What has become a hallmark of Netmeds.com’s advertising is its brand ambassador, Indian cricketer Mahendra Singh Dhoni (MSD) and cricket. Commenting on what makes Dhoni a perfect fit, Pathak says, “The synergy and connection between Dhoni and Netmeds.com is strong. Dhoni is one of India’s most successful captains and a trustworthy face. The Dadha Pharmaceuticals business footprint goes back to 1914. Since he has come on board, we have utilized this connection to connect with his fan base across India. This partnership has worked phenomenally, as we saw a very high up-tick in brand recall, and in some surveys the brand recall was as high as 300%-400%.”

Taking the association with cricket forward, the company has spent heavily on cricket. Last year, Netmeds.com was the title sponsor for India’s Tour of Ireland, and also a sponsor for the 2018 Asia Cup. In January this year, the company was the title sponsor for the One Day International (ODI) and T20 series held in New Zealand. In fact, Netmeds.com launched its latest campaign ‘Har Ghar Mein Mahi’ during this period.

Commenting on being cricket focussed, Pathak says, “We had Captain Cool as our brand ambassador, and therefore we had an immediate connection with cricket. For a start-up like ours, we need a celebrity like Dhoni to spur growth. Though spends on cricket are higher, it also deliver the numbers. Compared to cricket, the numbers from other sports is not that big. Having said that, if we find there is a synergy, we will be happy to associate with other sporting properties too.”

As for Netmeds.com’s preferred media platforms, the company has four main verticals that it focusses its monies on – Television, Digital, Print and Sports – this does not include on-air sponsorships but only on-ground sponsorship and activations.

An important marketing initiative for the company is engagement and educating the consumer. A challenge that the company faced was getting consumers to upload valid prescriptions, as many Indians continue using old prescriptions or even buy medicines without one.

“There are rules about what makes a prescription valid, and we have made videos to showcase and educate consumers about it. We are changing the consumer mind-set and behaviour, as purchasing medicine offline and online is different,” says Pathak. To educate consumers about this, short videos were made, and since then content marketing has become an important part of the company’s marketing plans.

Netmeds.com’s content is divided into three verticals. The first vertical is information about medicines, where the company posts informative short videos about various medicines such as their side-effects etc. Pathak forcefully says that these videos are not advisory in nature, as the company cannot advise consumers on what the medicine is for.

The second vertical is curated content for general health and chronic conditions. Depending on the customer’s condition, curated content is sent to them, so a consumer with diabetes is sent curated content on diabetes while one who suffers with hypertension, gets the relevant content.

“In each vertical we curate the content and this content is meant for our consumer base, to educate them and take care of them in terms of their health and wellness.” The third vertical is social media, where an in-house social media team is focussed on engaging with consumers.

When asked about the monies that the company is looking at spending this year, he said, “In terms of spending, the company’s growth trajectory is focussed on the top line, and our goal is to take it higher. Therefore, our marketing spends are going to be definitely higher, we would be spending somewhere around 15%- 25% more than last year.”

He continues, “Percentage wise, the spends will remain similar in terms of media verticals, and we may reduce the spends on sports. Last year was cricket heavy, and the reach and brand recall that the focus on cricket has given us is amazing. However, cricket is not cheap.”

Recently, Netmeds.com acquired health tech start-up KiVi Health, a clinic management platform providing cloud based, AI powered tools for effective doctor-patient interaction. KiVi Health is a practice/clinic management platform, and its USP is built around its unique “digital prescription pad” tool, which allows doctors to generate digital prescriptions. This acquisition is part of Netmeds.com’s goal to transform into a complete healthcare product and service company.

Future Plans: Meds & More

The online pharmacy’s association with medicines has also been strengthened partly because of its name, and the brand also has not done much to dispel the notion that there’s more to Netmeds.com. In addition to medicines, the online pharmacy also sells homeopathic and ayurvedic products and even non-prescription health, wellness and personal care products.

In short, Pathak says the company is a one-stop “health and wellness” platform. Recently, the company also launched its service for online consultation with doctors’ and is in the process of launching online lab testing soon, where customers can book appointments for lab facilities online. Currently, Netmeds has 14 Fulfillment Centers (FCs) across the country in 12 cities spanning over 3 lac sq. ft, and will set up 12 more FCs by 2020, in an effort to reach rural as well as urban areas and facilitate quick and efficient last-mile delivery of medicines.

Looking at the growth, Pathak says that the company has grown by 3.5-4 X over the last two years with, non-metros accounting for 60% of the revenues. He attributes this to the pan India Television advertising, which helped the brand reach across the country and establish brand Netmeds.com in small town India.

Looking ahead, he says, “We would like to continue to grow at the same speed, i.e. 4X.”

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
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Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
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The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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e4m by exchange4media Staff
Published: Aug 25, 2023 1:39 PM  | 1 min read

Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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