IMA 2016: No ad spends cut post-demonetisation: RS Sodhi, Amul

The last 5-6 years have seen Amul not invest more than 0.8% of the organisation’s turnover in marketing or advertising

e4m by Saif Ahmad Khan
Published: Dec 5, 2016 8:05 AM  | 7 min read
IMA 2016: No ad spends cut post-demonetisation: RS Sodhi, Amul

Speaking at Indian Marketing Awards 2016, RS Sodhi, Managing Director, Amul, revealed that his organisation’s budget for brand building and advertising has never been more than 1%. “In the last five or six years, we have never spent more than 0.8% of our turnover on advertising or marketing,” he stated while mentioning that their competitors incur greater expenditure on marketing.

When Nawal Ahuja, Co-founder & Director at exchange4media, asked Sodhi whether Amul was planning to cut back on its ad spends post-demonetisation, Amul’s MD joked that the time was opportune to increase ad spends by asking media companies for a discount of 20-30%. “What will we cut from 0.8%? There is no need,” he added.

Mantra for marketing

Referring to himself as a doodhwaala (milkman) in lighter vein, Sodhi said that Amul was an “iconic” and “ageless” brand that has tasted success over the last six decades. He told the gathering that Amul’s brand has two faces. “We are in the business of C2C i.e. cow to consumer,” he said.

Hailing 3.6 million farmers of Gujarat as the backbone of the business, Sodhi mentioned that their trust and faith in the brand means everything. He felt that Amul has succeeded not only in empowering villages by providing farmers with a source of livelihood, it has also given million of consumers quality and tasty food products.

Elaborating on Amul’s Founder Chairman Verghese Kurien’s mantra for marketing, Sodhi said, “Marketing is not for business but for development of the most under privileged society of India.” According to Sodhi, Kurien felt that a brand should command a similar sense of belief in stakeholders that they have towards their religion.

“Faith and trust is not an overnight job. It cannot come by advertising. It can’t come by doing some big display. It has to come from inside,” he said. He advised companies against underestimating the intelligence of consumers.

 Amul ads over the years

As per Sodhi, brand building involves concentrating on supply side of the business alongside marketing and advertising. Showing snapshots of print advertisements of Amul from the sixties and seventies, he said, “The other important thing in brand building is consistency in communication over a long period of time.”

He explained that Amul took brand positioning quite seriously and wasn’t in for changing it substantially when the same strategy has paid off during continuing decades. “Any brand, whether it is butter or milk, if any positioning has been taken, we have never tried to change it,” he asserted.

However, with changing times, Amul has exhibited dynamism by experimenting with new forms and ways of storytelling. For instance, Amul dabbled with coloured print ads in the seventies and made a film titled ‘Manthan’ to educate the people about its brand.

One brand as opposed to many

Sodhi was all praise for Amul’s singular brand identity status. “The strategy which has worked very well for Amul brand is umbrella branding strategy. All our products are under one single brand,” he said. While Amul’s advertising agencies advised them to bring in new and sub-brands, the organisation decided against it since it would require more investment.

In the words of the Managing Director, the increase in investment would have come from the pockets of the consumers only. Stressing on reaching “maximum consumers” with a “limited budget”, he argued the “need for advertising” but only that much to “inform the consumers”.

On the iconic imagery of Amul’s butter girl, Sodhi recounted how the first ad featuring her came fifty years back in the form of an outdoor hoarding. With immense pride, he put on record that the butter girl praised and often criticised the who’s who of Indian public life and nobody objected to it except for on one or two occasions.

As he spoke about creative freedom and trust in employees, he said, “Let me also tell you that this campaign (Amul butter girl) is created by our same advertising agency for the last fifty years and they do not show us the creative. We see the creative and you see it.”

Need for start-ups beyond computers

Following his speech, Sodhi engaged in a question and answer session with the audience moderated by Pradeep Dwivedi, CEO of Sakal Media Group. When Dwivedi urged Sodhi to lend leadership lessons to youngsters on start-ups, he sought to challenge the whole notion of a start-up being some sort of an exercise emanating out of a room or computer.

He encouraged youngsters to look at a field wherein they can interact with consumers and suppliers to establish an ageless product. He saw immense potential in the food business particularly. “In the last 70 years, we have got only 5% of the market and only 20% is offline,” Sodhi said.

The statistics were an indication of the space that can be taken up by others in the times to come since 80% of the concerned sector is still unorganised. Delving into the memory lane, Sodhi mentioned that the scenario was much different six decades back when India witnessed milk shortage like its neighbours. He claimed that countries like Sri Lanka and Bangladesh are still suffering from the same.

“India is the world’s largest producer of milk. Fortunately, we are also world’s largest consumer,” Sodhi said. Labelling farmers as “vulnerable sections” of the society, he stated that they nevertheless receive 85% of the money that consumers pay in Indian cities. Comparing the numbers with the developed world, Sodhi stated farmers got 36-38% in countries like USA.

Demonetisation has strengthened farmers

In the first few days post-demonetisation, Sodhi felt that demonetisation would have an adverse impact on farmers. “At Amul, demonetisation impacted both sides of our C2C business i.e. farmers and consumers,” he said. Some were concerned as to how farmers will manage to get cash.

At a board meeting last week, Sodhi was met with a pleasant surprise. The board comprises of 18 farmers who don’t understand the intricacies of the business. The Managing Director is the only professional. “Surprisingly, everyone said that what couldn’t happen in 10 years, happened in one stroke,” Sodhi claimed.

He insisted that Amul has been trying to alter the manner in which they make payments to farmers. Instead of paying them in cash, the idea was to put the money into their bank accounts. However, the same was being resisted by some vested interests at the village level that lent money to farmers and would take their respective cuts when payments arrived.

The cash scarcity left no option except for depositing money in bank accounts. Many of the farmers already had a bank account under Jan Dhan Yojana. Those who did not have one realised the absolute necessity of having it in the past three-four weeks. “From November 8 onwards, we have opened more than 3.5 lakh accounts,” Sodhi mentioned.

Nevertheless, certain problems arose owing to cooperative banks not receiving enough cash. But the intervention of Amul led to RBI sanctioning special money to make farmers’ payments. 

Phased growth is critical for success

On the question of keeping products fresh, Sodhi responded by saying that the task is both easy and difficult. He reasoned that “some of the very good brands fail” because “overnight they want to go national”. Being an industry veteran, he called food business a local thing.

He urged brands to follow a phased process of growth. He emphasized the need for creating a good product by using the latest technology and high-quality packaging. Thereafter, the brand has to establish itself first in the city followed by expansion in adjoining districts and states. “Once you have built your brand in the state then think about national,” Sodhi said.

He also opined that entry of new players in the sector will create transparency and competition besides ensuring better rates for farmers. “Brands can be ageless if all the stakeholders, be it suppliers, distributors, employees or consumers, enjoy the fruits and not just the manufacturer or marketer,” he proclaimed. 

The Indian Marketing Awards 2016 were presented  by Sakal Media Group and  powered by &TV.

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
test

e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
Test

Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
banking

The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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