Disrupting the market with innovation is in our DNA: Nipun Marya, Vivo India

Marya, Director - Brand Strategy, talks about building the brand through IPL and giving cricket-crazy consumers unique differential experiences

e4m by Tasmayee Laha Roy
Published: Feb 13, 2019 9:20 AM  | 8 min read
nipun marya

From investing in sports to disrupting the market with new technology, Vivo has been riding on innovations to stay afloat in the competitive smart phone market in India. Nipun Marya, Director - Brand Strategy, Vivo India spoke to exchange4media on the dynamic smartphone market in India and the marketing strategy that works best.

Edited excerpts:

We have seen lot of changes happening in the smartphone landscape. There has been saturation and competition. How has Vivo re-strategised its marketing game?
As a brand, it has been 14 years since we've been in existence worldwide. Right from 2004, our focus has been very clear and it has been on keeping the customer first and getting the fundamentals right. In India, we started in 2014 and right then we were very clear what our strategy would be and how we wanted to  approach the Indian market since, all said and done, it is the world’s second largest smartphone market. It is a market which is so huge in potential and opportunity that you need to have a solid fundamental and foundation to really go a long way.

Having a good sales and distribution network, and a good after-sales network is very important for us to live up to the promises we make to our consumers. We have put our focus and force on all these things combined. That apart, there is innovation, which is something we truly believe in. If you look at the last one-and-half years, we have innovated in so many ways. The Nex dual display for instance is an industry-first technology that we introduced, and the rest of the market is now trying to catch up.  

Apple took a hit on sales recently. How does it affect other smartphone makers. How has it favoured your growth and sales?
If the question is only about Apple, then my answer would be that Apple has so far focused in the extremely high priced segment. If we look at the last two years specifically, we'd see that they have only focused on the Rs 50,000-plus segment and this is not where our focus is. If we are talking of what we offer and at what price, the question then shifts to value proposition of Competition vs Value proposition of VIVO. The customer doesn't buy features when they buy a phone or the price. They buy the brand. They put their money in a brand and the brand value justifies the price they pay for it.

For us to do well in the market, we need to have good value proposition which means good features good quality, good word of mouth and good after-sales service. The combination makes us a good brand that people want to invest in.

The market constantly sees disruptors in your segment. How do you keep yourself agile?  What are the three biggest challenges smartphone makers have today?
In technology, disruption is the name of the game. If you are not disruptive or innovating, it becomes very difficult for you to survive. Our research, investments and our thinking are all targeted towards how we can innovate and bring the innovation to our customers. Just to give you an example, we have the Vivo NEX pop-up camera or another example is of the upcoming V15 Pro which is the first to feature a 32-megapixel pop-up selfie camera. These are the features, which we launch first in the industry in specific price segments or across price segments too sometimes. Disrupting the market with innovation is in our DNA.

Talking of challenges, I see opportunity in every challenge. To start with, a consumer changes his smartphone every year-and-half and in a family every three to four months there is a new smartphone that is purchased. The challenge to make them buy your phone is an opportunity to sell your brand more.

The second big challenge and opportunity is the level of consumer awareness. We have to treat consumers as equals and give them the best because they know what they are looking for and who can make it available to them at the price they are ready to pay for it.

The third challenge and opportunity is competition. The market is filled with young, agile and disruptive brands. Competitive scenario is dynamic and not forgiving. You really have to be on top of your game all time to do well. It keeps pushing us to not settle at any point. We are constantly innovating and moving forward.

Coming to sports now, over the years you have mastered the art of sports marketing and associated yourself with almost every big sporting tournament. You obviously give the innovation route an upper hand against the traditional marketing tools. What is the brand’s thought around being so heavily involved with sports?
Our marketing is based on being experiential and driving on a passion point. Passion point marketing is what we really believe in. We focus on passion point marketing because in the age of Instagram and other similar platforms people have the choice to follow their interests. It is so much about the passion point rather than bombarding people with information that they do not seek at all. Cricket in India is a big passion point, especially when cricket and entertainment come together the proposition becomes very good. For the 45 to 50 days when IPL is on, we see great fun not just inside the stadium but also outside it. In places like sports bars and anywhere and everywhere actually you go, you see people talking about the tournament. We are now also associated with the FIFA World Cup. We do Pro-Kabaddi League. We market ourselves through all those platforms that excite people, that people are passionate about.  Like any other marketing tool, this also helps us understand our customers better.

The two major events people are looking forward to this summer are the Lok Sabha elections and IPL. Do you think there would be a big clash in captivating interest from the people who are both consumers and voters?
We are ultimately part of a democracy and we have to go by the rules of the land. Once the Election Commission announces the dates of the elections, BCCI will do look at it. It is between the Government of India and BCCI, I don't think there is a clash. Rules will be followed and the natural course of action will be taken.

You paid a whooping Rs 2,200 crore to retain the IPL title sponsorship for 5 seasons. How do you plan to make the most of this investment and recover the money from it?
To start with, Vivo is here to stay for a long time. If Vivo has to stay here for the next 10 or 15 or 50 years, we have to invest in everything that works for us. Another example to demonstrate our long-term plans is how we already have one manufacturing unit and we have opened another one. We are looking for long-term investment.

As for how do we recover the money, recovery is expected in two fronts. We are building our brand through IPL. We give our cricket crazy consumers unique differential experiences. We've done this in the past and we will try to do it in the future as well. A lot of activities around IPL which you will see will be centered around customers. Like last time, we did a perfect fan contest where you have to participate in digital engagement and some participants get the opportunity to watch the VIVO IPL match in the VIVO IPL BOX which is a property created and designed by Vivo. It is a Vivo property inside the stadium. Not just consumers but our retail partners and distribution partners are also excited about these contests. Then we take the IPL trophy for tours to let people see it. There is also the Vivo IPL fan park. A lot of cities don't get to experience the match inside the stadium so what the BCCI does and what we participate in is the VIVO IPL fan park. These fan parks are properties we have invested in. The parks have huge screens and gives a stadium like feel to the 5,000-7,000 people who can be accommodated at one time. So, it is not about investing X and getting back 5X. It is about creating a brand value and a brand recall.

Do you see hike in sales during IPL?
This is a phase we are at the peak of our brand activations with new set of communication. We also generally launch a new product around this time. It is a combination of new products and new set of communications that sees a hike in sales during these 40-45 days.

There were talks of Samsung being in the limelight when they came on board with Mumbai Indians last season. What do you have to say about it?
As title sponsors of IPL if any brand gets maximum visibility it is US. Right from the name of the tournament to  the ticket to the boundary rope to pretty much everything you see it is Vivo. If we say IPL, the brand that comes to mind is Vivo. So we see no threat to visibility.

Are you looking at investing in any new sports?
With PKL, FIFA and IPL, we feel we are quite well covered. Having said that, we are always on the lookout for new opportunities. But it has to make the right business logic for us. If that happens we are ready to invest in it.

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
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Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
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The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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e4m by exchange4media Staff
Published: Aug 25, 2023 1:39 PM  | 1 min read

Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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