Chinese brands are becoming more global in nature: Vikas Agarwal, GM, OnePlus India
Vikas Agarwal, General Manager of OnePlus India, discusses about their unique marketing strategies and how Chinese brands are competing with global smartphone players

OnePlus, a Chinese phone manufacturing company, was founded only in 2013 but it is one of the most popular brands in India today. In a chat with exchange4media, Vikas Agarwal, General Manager, OnePlus India, tells us how the smartphone market of India is different from China, their strategy behind launching one phone every year and how they deal with all the tough competition from global giants Apple and Samsung. Excerpts:
How is the smartphone market in India different from China?
It is not fair to compare the Indian market with China because both are comparatively at different stages of evolution. If you look at global stages of the smartphone market, US is a market where mobile penetration is nearly 100% and primarily dominated by premium brand such as Apple and Samsung. However, the China market is maturing into a developed world where they have a really high mobile penetration, and it will take a few years for them to reach where India is.
Smartphones have almost become a commodity in China and people look their phones as an extension of themselves. People are upgrading from local brands to more global brand like Apple and the Chinese brands are becoming more global in nature as these local Chinese brands are competing with the global smartphone market. The Indian market seems to have both Indian and global brands like Samsung and Apple. Today India is a very cost conscious market where the average spend seems far lower than the Chinese and the global market but overtime we feel the market will start maturing and the dynamics will eventually change as well
Could you tell us something about OnePlus star community?
The OnePlus star community is a concept we thought of sometime back when we realised a lot of celebrities are also using OnePlus and we thought this to be an interesting trend because we are like a start-up community. So, we thought of highlighting these celebrities among our own community. These celebrities are highly influential in their own domain. So we started the community with Amitabh Bachchan who is one of the biggest celebrities in the country today. Later we highlighted other noted celebrities like Sania Mirza and designer Sabyasachi, making a total of 10 such influencers who are actually OnePlus users and we showcase it on our digital channels and create highly engaging and exciting content on social media channels.
Post the launch of the OnePlus 5, we again highlighted a series on digital and social media influencers and we ran campaigns around unboxing their new OnePlus 5 device. So, the whole idea here was to highlight the product and to create some sort of word-of-mouth marketing because all of these influencers have a very large fan following. A transparent and open communication is what we like. Secondly these people have huge following on social media channels. As a brand we take digital communication very seriously and we look at different ways of creating some sort of distinctive experience for our community. So then the content of these people helps us in mapping the social media engagement and virality around this content.
One Plus always believed in word-of-mouth publicity but in March you got Amitabh Bachchan as your brand ambassador for India. This will ultimately lead to an increase in cost so why this change in strategy?
Initially I would say that this campaign was also word of mouth. If you see the core message of this campaign was: which is the best rated smartphone in India? We noted that One Plus 3T had the highest rating on Amazon which is a testament of how satisfied One Plus users were. We took that as a core of the campaign and then we decided to communicate to our users about one of the core achievements that we have accomplished on Amazon and we thought outside the One Plus community, that this could be the key message and that we can create a campaign around this. Hence, we created an integrated campaign which we promoted on TV, out of home, print and digital channels and there was a pick of the draw component wherein one of the users actually won Rs 1 crore. To make sure that the content reaches out to maximum users we got Amitabh Bachchan also on board.
I would say there are certain intervening costs, we used to rely totally on social media. We don’t go overboard with multiple campaigns in short bursts, essentially we look at fewer campaigns with a bigger impact. So we have done only two campaigns this year one was with Amitabh Bachchan and another was around the One Plus 5 launch. The budget we are allocating for these campaigns is really a reflection of how the business has grown. We have a certain percentage allocation for marketing and we therefore invest that money for selected campaigns.
You seem to be following the footsteps of Apple by launching one phone every year. Any reason behind it?
These are two different things. We both operate in the same industry and that makes all other brands our competition. The smartphone segment is dominated by Samsung and Apple and makes them our direct competitors. But launching one smartphone a year is our business strategy whereas the other brands really focus on the premium segment but it takes a lot of research and efforts to actually create a cutting edge competitive product in this segment. So you see one year as a launch period because it’s not easy to create a highly competitive product every year. And we really don’t want to compromise on our product hence we focus all our resources on one launch every year.
Do you believe Apple is one of the main competitors? How do you convince the consumer you are better than them?
We don’t really look outward to who our competition is - we are our biggest competitor. Probably we are building our business differently than other brands. Our main focus is to build our business model and where we spend our resources for eg: unlike other brands our products are exclusively available online. And even in the online channels we are only working with Amazon. It is a very unique approach to the market and hence our challenges are different than those of other brands. Most of the other brands do enjoy a huge mass awareness and that is a challenge we are facing - to make sure everyone knows what One Plus is and also be aware of the product we are offering. So our basic promise is a high-quality Android smartphone and that is what we want to be known for.
What are your plans for India?
One Plus is currently present in over 35 countries and we are based in US, Europe, India, China and out of all these markets India is the topmost priority and the reason for this is that India as a market is still not mature, the premium segment is still very small and in a very short time One Plus has become a dominating player in this segment and that shows how big the potential is in India. Unlike other regions here we actually have a potential and looking at the demography and the tax saving nature of the audience the acceptance of our product is much higher than any other region. And these are some of the reasons that India is really a market to focus on. We have big investment through partnerships and influencer campaigns. In fact we did a OnePlus 5 TVC during the India-Pakistan World Cup match. That was a big campaign which gave us visibility across almost the entire nation. The focus for us is really on building awareness.
You recently launched OnePlus 5. How’s the response from market?
OnePlus is the best ever phone you will get… the response we got even before the launch was phenomenal. We got over 1 million registrations on Amazon, which is a record and when we launched, it was top selling product in the launch week on the site. This is great for us because we are operating in a niche segment and are competing with brands at a much lower price that too on a platform which is highly competitive. In such a competitive environment, becoming the highest selling smartphone during the launch is an achievement for us that shows how popular the OnePlus 5 is in India.
What are your future plans?
From a company perspective, 2017 has been a landmark year. We have done a number of things starting with the launch of the Experience Store in Bangalore which is the first store in the world. We also have offline experience centre in Delhi and we are looking at expanding our offline presence. We now have close to 10 centres. We have almost 100% in-house solutions for OnePlus 5 in India. Local manufacturing has become a big focus for us. Now we are looking to create more engaging properties to engage with our community.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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