BBC is the most re-tweeted news source on Twitter: Naveen Jhunjhunwala
Jhunjhunwala, COO, Indian Operations, BBC Global News talks about Brand BBC, its differentiating factors, its increasing importance in the Indian market and its innovation in content

The iconic brand BBC has a special focus on the Indian market. The Indian operations of BBC Global News are now being helmed by Naveen Jhunjhunwala, the COO, Indian Operations of BBC Global News Ltd who took over early this year. Jhunjhunwala speaks about BBC, the brand, its differentiating factor, its increasing importance in the Indian market and its innovation in content.
What do you think gives BBC the edge over competitors?
The BBC in India has a legacy of trust, which when coupled with a long existence in the Indian markets, give the ‘BBC Brand’ an edge over competition. Globally, BBC has been known for its breadth and depth of global news reporting.Trust and impartiality have always been our cornerstones and audiences are at the heart of what we do, so we strive to ensure that all of our output is of the highest quality.
According to research, BBC is the leader in global breaking news, with journalists in more countries than any other international news channel and bureaux in 85 cities around the world. With this network we are able to provide our viewers with local insight and expertise because our teams live and breathe the story of their homeland every day. Whilst other channels have to send people to cover news in many places, ours are already there. The BBC’s leadership in coverage of fast moving international stories is also reflected in independent data which shows that the BBC is by far the most re-tweeted news source on Twitter.
We have invested over the years internally, and have built an excellent team and worked on enhancing their knowledge and understanding of what we do best. Coupled with excellent relationship management we bring immense value to our clients. These factors give us the edge that we enjoy in the market.
Going forward, what would be BBC’s commercial priorities and what objectives have you set for yourself?
My objective is ‘commercial growth along with growth in audience base’. Besides growing our distribution business and increasing ad revenue, I want BBC to reach more audiences whether via TV, on-line or mobile.We already have strong India-related content and one of my targets is to build on this with even morerelevant programs to make content closer to our Indian audiences.
We are in continuous talks with different segments to enhance our offerings, on screen and on-line, and come up with innovative programs, and target to engage, not only the traditional BBC audience, but reach out to more people and draw them to sample our offerings.
We are providing special emphasis to our on-line business, and it is one of our fastest growing areas in today’s world. We are planning to invest in and enhance our India portal and beef up our presence.
How important is the Indian market for BBC?
As many of you may be already aware, BBC has been broadcasting to and from India since the 1930s – people started relating to BBC via the World Service Radio, and we were one of the first to broadcast News - we are very proud of our channel’s heritage here and our continuing relationship with the Indian market. India’s the world’s largest democracy so it is a critical market for any international broadcaster who wants to build their business. BBC already enjoys a leadership position in India as it is the number one international news channel in India as per the recent Ipsos Affluent Survey for Asia Pacific. And this year, BBC has identified India as one of the key markets for investments across the Globe, making the India market a huge priority.
India’s economic growth coupled with a young English speaking, digitally engaged audience interested in global affairs gives BBC opportunity for expanding its reach in India. The Indian mobile and digital industry is growing at a phenomenal pace and that is also a positive factor for our business with interests across broadcast and internet.
Digitization in India has opened up doors for in-organic growth in India which makes it a very attractive market. The Government’s recent move to increase the Media Ownership Guidelines is welcome, and also the move on FM Radio is very encouraging.
What kind of innovations in content does BBC offer to advertisers and do you think there is need for further innovation?
Collaboration is most important for any successful business partnership. Media space is very dynamic since the audience is on the move and it’s up to us (broadcasters) to provide solutions that clients want.
As a commercial international news provider, we work with our advertising partners to package solutions across all devices and have achieved extremely encouraging results. It’s seamless and that’s what’s attractive to clients and audiences. Advertisers only need to think about the audience they want to reach and we at BBC give an integrated solution in a joined-up way rather than a fragmented and separated approach to TV, desktop and mobile audiences. This is a good thing, as we strive to give both audiences and advertisers what they want individually on all the screens that they are using. Our USP is that you have a great globally recognised brand, with a great product; audiences know they can get the same great trusted high quality BBC content whenever, wherever they are. In India we are increasingly gettinginterest from national clients (which is great), as they see our ability to push their message both at home and around the world.
Do you think the current news channels in India are offering enough scope, professionalism, service and innovation to clients?
As a global broadcaster, BBC appreciates the freedom of press that exists in India which allows so many news channels to operate.BBC has always maintained its distinct identity of carrying international news and is not in competition with the domestic channels. BBC World News is an international news channel; we pride ourselves on telling the stories of India around the world and bring stories of global importance to Indian viewers.
As an international channel, delivering news to more than 380 million households across the world, our ability to offer a global perspective, with knowledge and insight from our vast network of journalists is what makes us stand out.
We also believe that in spite of the number of channels increasing we maintain our position of being the most trusted source of news in India. We enjoy a positive relationship with the domestic channels and are happy to work with them from time to time.
What are some of the steps you will be taking to ensure audience growth for the BBC in India?
BBC is already the leading international news channel in India andbbc.com continues to be India’s #1 English-language international news website reaching 3 million unique visitors and with 17.4 million page views across desktop and mobile according to ComScore (May 2014 ranking) and Omniture (May 2014 traffic). Plusbbc.com is also this country’s #1 international news provider among young Indians (15-34 age group). There are more BBC World News Facebook fans in India than any other country with folk here making up 17% of our total FB fans.Having said all this, I maintain that there is always room for more. Some of the initiatives that you can look forward to are:
· More India relevant content to engage Indian audiences
· More focus on digital since households in India doubled post digitization from 20milion to 39million now.
· Continuing initiatives like India being chosen as the pilot area for our instant messaging trial – during the elections we shared content with audience via WhatsApp
· More innovative launches like India edition of BBC.com on mobile which launched in March. This complements the desktop edition and India section of the BBC.com news site and provides a tailored experience, including top India news stories along with global news headlines, video, business, sport and the best from our features content. It also gives people access to news headlines from the BBC World Service Hindi and Tamil sites.
Can we expect more India centric content from the BBC in the near future?
One of my key priorities is to build even further on our content on the channel and online which are more relevant to the Indian audience.
BBC is committed to the Indian market as highlighted by our coverage of elections, plus India Direct Series and Hardtalk Specials that went out earlier this year. Our bureaux in Delhi and the team in Mumbai makes sure the Indian story is being shared around the world on a daily basis through general news reporting and through programmes like India Business Report, which airs weekly and covers India centric developments.
Coming up we will have dedicated focus on business in India, especially when eyes around the world will be on the World Economic Forum in November. Our international correspondents will be covering stories and features which will be very relevant to the Indian audience and also cover India across the globe.
Plus, we will look at delivering India relevant content that works across both TV and on bbc.com. For example, we will have Made In India, which starts in September, a series of six short films and online content that explores the stories behind Indian brands and products.
Also, you may be aware, we have BBC websites in local languages, and are focusing on the Hindi website as it is gaining in popularity.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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