ASCI upholds complaints against 74 out of 110 advertisements

Out these, 28 belonged to the Personal and Healthcare category, 25 in the Education category and 21 from other categories

e4m by exchange4media Staff
Published: Oct 27, 2015 8:07 AM  | 10 min read
ASCI upholds complaints against 74 out of 110 advertisements

In July 2015, ASCI’s Consumer Complaints Council (CCC) upheld complaints against 74 out of 110 advertisements. Out of 110 advertisements against which complaints were upheld, 28 belonged to the Personal and Healthcare category, followed by 25 advertisements in the Education category and 21 advertisements from other categories. Below listed are some of the complaints that have been upheld.

Health Care and Personal

The CCC found claims in health and personal care product or service advertisements of 27 advertisers to be either misleading or false or not adequately/scientifically substantiated and hence violating ASCI’s Code. Some of the health care products or services advertisements also contravened provisions of the Drug & Magic Remedies Act and Chapter 1.1 and III.4 of the ASCI Code.

The advertisement for Nivea Deodorize (Beiersdorf (India) Private Limited)claims “India’s 1st Body Deodorizer”, regardless of the disclaimer “from Nivea”, is misleading by ambiguity as it is not the first deodoriser in India nor the first deodorizer from Nivea in India. Also the claim, “Day Long Odour Control from Just One Use”, was not substantiated with evidence. 

The use of the word "nourishment" in the advertisement of Ganier Fructis Oil in Cream (L’Oreal India ) is likely to convey to the consumer that their product does something more than just making hair more smooth and manageable. In addition, the claim “2X Nourishment of Hair Oil” was considered misleading by ambiguity and implication. 

Shiseido India’s Za True White Day Cream advertisement claims, “SPF 20 PA++”, “94% Improvement in Skin Clarity*, More Glowing & Radiant Skin*”, “100% Improvement in Skin Tone*, Reduction of Spots & Pigmentation*” and “Now see results in just Seven days!*”, were inadequately substantiated.  

Kent RO Systems’s Kent Mineral RO Water Purifier advertisement claims “sabse surakshit pani”, “100% protection” and “100% Health”. These claims have not been substantiated and are considered to be misleading. It claims “100% or total protection” which was misleading by exaggeration. Also, the claim, “100% protection/Total Protection from waterborne diseases”, is an absolute claim which was not substantiated. 

Reckitt Benckiser Healthcare’s Harpic toilet cleaner disclaimers in the TVC were not legible, and contravened the ASCI Guidelines on Supers.  

Godrej Consumer Products’s Cinthol Original Soap TVC showing an actor (non-medical person) as a real skin specialist doctor by name “Dr Subha Iyer” endorsing the product is misleading. 

Lotus Herbals Phyto RX advertisement claims “100% women discovered firmer, younger skin in Four weeks”, “See the difference in Four weeks: - Firmer skin. - Reduction in fine lines, wrinkles & dark spots”, “SPF 25/ PA+++” and “Active Organic Ingredients - Ginseng, Ginger & Whey Protein”. These claims were not adequately substantiated and were found to be misleading.

Hindustan Unilever’s Fair & Lovely Men Charcoal Face Wash claim “Gives fair look for eight hours” was not substantiated adequately.

Emami7 Oil in One’s statement in the advertisement, “Everyday you lose up to 100 hair strands as regular hair fall but don’t lose heart”, the claim, “With the Magic of Seven Oils Hairfall is reduced from 100 to upto Four”, is misleading by ambiguity as it implies natural hair loss whereas the claim refers to hair fall due to breakage.   

Jivo Canola Cooking Oil’s advertisement claims, “Effective for healthy Heart and in reducing bad Cholesterol”, “Effective against diabetes, heart diseases”, “Effective against Cancer”, were not substantiated with clinical evidence specific to the product. The claims indicating efficacy against diabetes, heart disease and cancer were considered to be misleading by exaggeration as no specific credible clinical research was submitted to prove claims of efficacy against serious diseases.   

The advertisement for Shathayu Ayurveda claims “Redefine your natural curve with detox and fat burning paste massage to enhance metabolism and reduce body fat”, were not substantiated.

Rich Feel Trichology Centre’s advertisement Hair and Scalp Clinic- Ana-d-tox treatment claims “Rich Feel Introduces for the 1st time in India, a post hair colour treatment was found factually incorrect and misleading by ambiguity. 

Stem Cell Society of India’s advertisement claims "Prime Minister Narendra Modi's vision for Stem Cell Therapy". The Advertiser has used the photograph of the Prime Minister (PM) in the advertisement without his permission, which is misleading and confers an unjustified advantage on the product advertised and tends to bring the PM’s name into ridicule/disrepute. This violates Chapter I.3 of the ASCI code.

Education

The CCC found that claims in the advertisements by 25 advertisers were not substantiated and, thus, violated ASCI Guidelines for Advertising of Educational Institutions. 

The claim in the Southern Academy Maritime Studies TVC, “if anybody who is willing to study in this college, can get a job as a Captain in a Ship and can earn upto 60 Lakhs per Annum”, was not substantiated and is misleading by ambiguity and exaggeration.   

Aakash Educational Services’ Aakash Institute advertisement claims that Twins Rahul Bansal and Sahil Bansal (AIIMS-2015 ranks 23 and 40) and Yuvraj, (AIIMS-2015 rank 11) are from their coaching institute. This was false and was not substantiated. 

BSE Institute Limited claim in the advertisement, “Become a Professional Banker in Just Two Months”, is misleading by ambiguity, as it is offering a “Professional banking program” conducted internally and the jobs being offered were inclusive of basic functions such as Welcome Desk.

The claims in the National Board of Computer Education advertisement, “Affiliation from International Accreditation Organization (IAO), Houston, U.S.A.”, and “Affiliation from Copy Right Division under Ministry of Human Resource Development, Govt. of India”, were not substantiated with supporting proof. 

Complaints against advertisements of all educational institutes listed below mostly are UPHELD because of unsubstantiated claims that they ‘provide 100% placement/AND/OR they claim to be the No.1 in their respective fields’:

Endeavor, Indus Early Learning Centre, Thangavelu College Engineering, Indian Institute of Medical Representative Private Limited, GCS Institute of Computer Technology, Rama Naidu Film School, Patel Computers,  Red & Multimedia Education White, Shree Venkateshwara Hi-Tech Engineering College, Shri Guru Ram Rai Institute of Technology & Science, Career Master, Capital Infosys Institute of Hotel Management & Tourism and Brilliant Tutorial.

Others

The mention of “price” in the advertisement of BMW in place of “down payment” was found to be misleading. 

HDFC Bank Ltd’s advertisement claim “Avail of your preapproved paperless Personal loan of up to Rs 7.50 lac in just 12 hours” was not substantiated and is misleading by ambiguity.

Max Bupa Health Insurance’s claim in the advertisement, “Cashless approval in 30 minutes”, was not substantiated.   

Glaxo Smith Kline’s product Boost’s TVC is misleading by showing adult players demonstrating an increase in stamina. The visual depicted in the TVC read in conjunction with the disclaimer, is misleading, as the disclaimer in the TVC is about the scientific study published in a peer reviewed scientific journal and are proven for the age group of 7-11 years.

Britannia Industries Nutrichoice Heavens Cookies claim in the advertisement which stated“….yet healthy”, was not substantiated, and the claim, “loaded with ripe Bananas and crackling almonds”, is misleading by exaggeration. 

LG Inverter V Air Conditioners’ advertisement’s claim “India's only* AC that keeps mosquitoes away” was not adequately substantiated. Also the claim, “Mosquito protection” was not substantiated with evidence. 

Bloomberg TV India’s advertisement claims “The market opens with Bloomberg TV India. The No.1 market opening show 9 a.m. – Street Smart Dealing Room. Factual. First. Fastest. Final. Future”, “When it comes to business and markets programming, Bloomberg TV India is the channel of choice” and “The most preferred destination for business and markets content. No. 1. Bloomberg TV India leads with 43% market share in the English Business News genre”. All the three advertisements violate the BARC Principles which state inter alia that "The period of comparison must cover at least four consecutive weeks of data". The audience definition chosen by the advertiser violates the principle that subject matter of comparison is not chosen in such a way as to confer an artificial advantage upon the advertiser or so as to suggest that a better bargain is offered than is truly the case. The baseline claim in the Ad, “First. Fastest”, was also found misleading as the Advertiser has not provided any evidence to substantiate this claim. 

The advertisement for Ebay claims, “EBay Guarantee - Don’t Worry, Buy Happy”, "EBay guarantee" and "100% Satisfaction or refund/replacement", were false, not substantiated and were misleading. 

Imperial Vehicles’s Ashok Leyland ‘DOST’ claim offer in the advertisement of “cash discount + free android phone + exchange facility” is false and is misleading.  Also, it is a lapse in the fulfilment of an advertised claim offer. 

The TVC of Amazon Kindle is misleading by omission of a disclaimer qualifying the price of the actual product being promoted.

Asianet Communications’s Sell me the answer has a scene in the advertisement showing “the school teacher hitting the student on his palm with a stick”, of Corporal Punishment in Schools and Institutions was considered likely to result in the physical, mental or moral harm  to children. 

The TAM data for weeks 11 to 14 shows that OTV stands at #4 by average reach across weeks and at #5 by TVTs. Sarthak, Star Plus and Tarang have been consistently ahead of OTV.  The claim, “OTV repeat history again. Ahead of not only News but also entertainment channel”, was thus found false. The advertisement runs against Rule 5 of TAM guidelines regarding use of averages as only one week’s data has been shown. Any estimate of channel ranking whether based on reach or TV ratings must be based on at least 4-8 weeks to be conclusive. Rule 7 also not observed as the estimate is in fine print at the bottom of the ad and not clearly stated. This confers an artificial advantage upon the advertiser so as to suggest that a better bargain is offered than is truly the case. 

Jewelsouk.com’s claim, “The World’s largest Jewellery Marketplace”, was not substantiated.

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
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Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
banking

The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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e4m by exchange4media Staff
Published: Aug 25, 2023 1:39 PM  | 1 min read

Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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