Any dessert choice is a competitor for me: Chaitanya Rele, VP, Head of Marketing, Havmor Ice Cream
Rele can't stress enough on the difference between frozen desserts and ice-cream..

Havmor, a 72 year old ice-cream brand, which till 2007 was confined to Gujarat, is steadily spreading its wings across the country and pushing itself into the top league of ice-cream makers. Chaitanya Rele, VP, Head of Marketing, Havmor Ice Cream Ltd tells us how the brand hopes to achieve a turnover of Rs 1,000 crore by 2020. Excerpts:
How did the peak summer season pan out for Havmor with regards to sales?
We have achieved more than 100% of what we had anticipated. This summer was significantly better than last year because back then we were still penetrating the market. In terms of visibility, we are a lot more prominent now on TV and Print. Because of that we have driven upwards of 25% growth in the first quarter this year. Despite GST’s impact, we are seeing growth even in July which is surprising because it is the worst month for ice-cream sales in India. We are doing phenomenally well.
Tell us about your latest digital film ‘Coolest Summer Job?’
Broadly ice-cream flavors in India are still categorized into the boring vanilla, chocolate and strawberry. We thought why not work with our consumers and create real flavors for India. Unlike MNCs which prefer to do market research and then work on the flavors based on the feedback, we brought the consumer into the manufacturing process itself. Havmor invited online entries for the position of Chief Tasting Officers (CTO) and the chosen few worked with us to create some brand new flavors. We had Vicky Ratnani and Sanjana Patel, famous chefs from Mumbai to guide them. Every month we’ll send some flavors to the CTOs for feedback and also get them to do a little market study for us. It’s going to be an annual exercise for us. As far as our marketing mix is concerned we are targeting Digital medium largely and banking on the Experiential component as well.
What are these unique flavors, and how soon will they hit the market?
A lot of my competitors have a long proud history of copying everything we do. If I reveal the flavors now, they might get it to the market before us. One of these flavors will hit the market by Diwali while the others will be out next year. The peak season kicks in around Holi. We will introduce the product in the market by February 2018 so that by mid March we have at least 80% penetration, post which we will start advertising. These are flavors nobody would have thought of. We are trying to make flavors that Indians will love. Don’t expect a pani puri flavor just because of the Indian thrust. A flavor like that will be a novelty, which you may taste once but may not have it every time. At the end of the day I am a mass market brand, and volumes are important. So, this was not a frivolous exercise, we were trying to work out their commercial viability.
What is the market share for Havmor today?
Out of the Rs 10,000 crore ice-cream market, the organized sector is about Rs 5,000 crore strong. At this point, if we were to speculate, Havmor is amongst the top five brands with about 10% market share. We should be able to overtake a few brands this year.
What is your strategy to penetrate the Southern market?
We are spending Rs 200 crore in the next three years on expansion in the Southern market, we are already in three states and yet to enter Kerala and Tamil Nadu though. The challenge in frozen chains is far greater than in cold chains and ours is the former. So, we are looking at investing in another facility in South-Central India in the next two years. But the response we have seen in some states is amazing. Firstly, some markets have been growing for us at over 180%. For e.g. Telangana market, Hyderabad specifically is doing very well for us and so are Chhattisgarh and Delhi. Our research revealed that in a lot of these markets the options in ice-creams was very limited.
What do you think about the ice-cream vs. frozen dessert war between HUL and Amul? And which category does Havmor fall in?
We make real ice-creams and not frozen desserts. Two factors are very important to Havmor—being a vibrant and fun brand, and authenticity. We proudly write all the ingredients we use, be it medium fat ice-cream or any other kind, on our packets. Brands like Vadilal, Cream Bell and Walls will try to hide the fact that they make frozen desserts as best as possible. We would prefer to help our consumers make the right choice by not lying to them. Also, we are the only brand in India which is singularly focused on making ice creams. For e.g. Amul has a dairy business with a total turnover of maybe around Rs 30,000 crore, but ice creams is barely Rs 1,000 crore. I am not even counting the second largest player – Walls because they don’t make ice-cream. Same is the case with Cream Bell and Vadilal as most of their products are frozen desserts. So it is that much more important for us to make authentic ice-creams.
You are in a steady expansion mode across the country, have you considered roping in a celebrity to cut the ice with the consumers?
Try my product, if you don’t like it, I won’t be able to convince you to buy it again with or without a Sachin Tendulkar or Virat Kohli. Most of the time we get a positive response, like for example our chocolate ice-cream bar Zulu Bar has completely won over the market that was once dominated by Feast. Feast was the most prominent ice-cream by Kwality Walls, which was heavily advertised, but over the past couple of years how often have you seen them advertising the product. We are very focused on the quality of our product and repeat purchases they inspire.
Who do you see as your biggest competitor?
I have plenty of competitors and not necessarily restricted to the ice-cream space. Any dessert choice is a competitor for me, because you won’t have a gulab jamun or cake and then an ice-cream. The reality is that while ice cream is not exactly a ‘healthy’ product, it is a nutritious product. The real ice cream is one of the best sources of vitamins and has only 10% fat as opposed to any other dessert which has at least 35% to 40% fat, making it the healthiest of the dessert options. So, our attempt is to give my consumer a Belgian chocolate flavor without him actually having to eat chocolate, or maybe rasmalai, modak or laddu ice cream, flavors that have really worked for us. In fact our pan ice-cream is made with real ingredients, so much so that the consumer says ‘we are eating pan’. My job is to give consumers different options in ice-creams.
With brands like London Dairy, Magnum, the market has opened up for premium ice creams. Is Havmor also focussing on the premium space?
I have a difference of opinion. The only thing that Magnum has proven is that sex sells. The brand is about sex appeal, showing sexy girls walking around with cats. Their current ad is a two-year old one from the US recycled for India. What they are trying to do promote a lifestyle for you. We have a less expensive product called Blockbuster that competes with Magnum and uses the same ingredients as Magnum. It is a good product, no doubt. As much as Walls’ marketing team and PR propagates that frozen desserts are better, their premium brands Magnum and Ben and Jerry are made with milk. Why don’t they make these with vegetable oil, it is obviously because they know they can’t emulate the flavor and texture that way. As far as Havmor is concerned, we don’t want it to be a lifestyle product. I feel like I can bring quality flavors, products, ingredients and great ice creams to every man, woman and child in the country. In fact ice-creams are a great leveler. Ice-creams are messy and that’s the joy of eating it. I would rather be seen selling that.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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