91% Indians say they will spend more money on e-commerce sites in 2019: Kantar IMRB report
Kantar IMRB has presented a comprehensive report on predictions for 2019 from a plethora of consumer insights across companies

Kantar IMRB has presented a comprehensive report on predictions for 2019 from a plethora of consumer insights across companies. The report uses data and reference from various business units within Kantar and a host of syndicated studies such as- Target Group Index –Kantar IMRB, Global MONITOR 2018- Kantar Consulting, Kantar Worldpanel, eMarketPulse- Kantar IMRB. The report will provide sharp insights to brands on what to expect from the market and solutions to reach out to the consumers in the most effective manner.
The outlook for India has never been so uncertain. With national elections looming a few months from now, the voter/consumer has much to consider. The resultant instability, compounded by a fast-changing technology, financial and business landscape has created a deep sense of insecurity in Indian consumers. Their overriding response would be to seek stability. “At Kantar, we recognize that it is imperative to achieve a balance of human insight and data-enabled decisions in both the business world and our personal worlds. While data might give us the confidence to believe, our personal experience and foresight give us the guidance to act differently and courageously. In identifying the key trends and how they may manifest over the coming year, we have attempted to exhibit that spirit of digging deep and finding stability “, said Preeti Reddy, CEO, South Asia, Kantar Insights Division.
Key Predictions:
RECOGNIZE ME
Consumer Truth
68% of Indians agree that they are free to shape their identities and transform themselves in whatever way they want. The percentage has increased sharply from 57% in 2017. As every micro-segment of India’s population demonstrates a hunger for recognition, they are no longer inspired by a few role models, but by achievers, they see around themselves. They reject collective labelling as the emergent middle class, small-town resident, aspirational homemaker, and would like brands to meet their unique needs and help fulfil their dreams. The defining characteristic of this duality is an expectation to be recognized for both selves:
Market View
Brands and categories which recognize the consumer for who they are and where they are will flourish. Expect identity and location data to be more precious than ever. For online retailers, a small-town push would be a no-brainer. Overall e-commerce spends by non-metro shoppers have quadrupled in 2018, while e-tail spends by metro shoppers have grown by 3X. The recognition of diversity and inclusion is inexorably making its mark in the consumer’s consciousness. A focus on regional language support – driven by technology use in local languages, has seen Google announce the addition of Marathi for its popular Google Assistant, with plans afoot for seven more Indian languages, including Tamil, Bengali, Gujarati, Telugu, Urdu, Kannada and Malayalam. User-generated content will grow by leaps and bounds as people of all shades and intentionally seek to be recognized. How marketers can understand human motivations and their diverse origins will pave the path for the fulfilment of their needs. There will be an explosion of agents of change. This will cause an evolution from coaching centres and middlemen, to enablers who are able to spot the potential and facilitate transformation, with technology playing the dual role of connector and showcase.
PROTECT ME
Consumer Truth
47% of Indians say that they feel stressed these days. The percentage has increased from 39% in 2017, and more women than men feel this way. In 2018, Kantar brought to fore that consumers are in a state of perpetual anxiety. That feeling has magnified, with young Indians feeling even more anxious than ever – according to Kantar IMRB’s TGI study, 64% of 15-19-year old worry about crime and violence around them
Market View
Protector products are expected to see a sharp uptick as we go forward into 2019. Hand sanitizers, for example, have grown by a massive 59% in the previous year, Chyawanprash – the traditional Ayurvedic immunity booster, by 26%. #Metoo has spurred women to find ways of defending themselves. Smart jewelry brand Leaf Wearables embeds a device called Safer Pro – priced at only Rs 1899, which sends out an alarm signal and the user’s location to predetermined contacts. The smart device recently picked up the $1 million Xprize for Women’s Safety. Expect more such devices, especially for young children, to hit the market soon.
Implications
With technology and social media giving birth to new forms of threat such as online trolling. Brands will have to create a stable, positive environment and enable support groups to change the discourse of negativity. At the same time, the entertainment industry – where the portrayal of women as victims hitherto pandered to the male gaze and fantasy – will be compelled to change their storytelling and bring in more powerful women’s voices.
STIMULATE ME
Consumer Truth
76% of Indians say that they’re looking for new experiences and sensations that will liven up their everyday activities. The percentage has increased from 64% in 2017. Indians are most likely to look for experiences that allow them to help and connect with others, are memorable and make them feel recharged. Mobile gaming has taken off and with 250 million gamers, India is one of the top 5 gaming countries in the world. The desire for new experiences and stimulation is not limited to young people. For many seniors, laughing clubs are passé – they are running marathons, and pushing the boundaries of their physical capability and flexibility, like taking up dance after 60. The penchant for celebration, which has been magnified by the Great Indian Wedding, is now a regular occurrence.
Market View
The momentum driving India’s Experience Economy will only increase in 2019. Over the last three years, the demand for adventure activities and local experiences grew by 178%, with the percentage of people above 50 years rising from 8% to 11%. According to beauty doyenne Shahnaz Hussain, over 700 spas are expected to open doors in the next two years. It’s an industry that is growing at 40% annually. Some travel agents are also reporting young inbound tourists paying anywhere between $150-250 to attend and experience the sensory overload of an Indian wedding. The multi-player game Player Unknown’s Battleground (PUBG) really took off after the launch of a mobile version in March. The ability to chat with other players adds significantly to its attraction.
Implications
Going forward into the next year, we expect that many more brands will leverage the power of senses to attract consumers. This will provide a more engaging user experience, even as new technologies such as AR/VR offer immersion and superimposition of imagined worlds for the consumer. With gaming no more a niche experience, it presents a fantastic opportunity for brands to both be involved in the game ecosystem and to gamify their user experience.
SERVE ME NEARBY
Consumer Truth
149% more traffic congestion than comparable cities around Asia – that’s what Indian metro dwellers have to deal with. Traffic congestion in Mumbai leads to commuters spending 135 per cent more time in road travel than any other Asian city; commuters in Kolkata take 171 per cent more time than the average to travel during peak hours, the figure for Delhi is 162 per cent. With the changing contours of Indian cities, neighborhoods will become more significant than the city itself. The consumer’s expectation is that all the services will be delivered at the doorstep. While the benefit of proximity in terms of convenience is obvious, the opportunity for service providers is enormous. We are witnessing a reskilling of this workforce, particularly in the form of leveraging technology and improvement in customer service. The familiar warm relationship between the neighborhood grocer, chemist or barber will be increasingly enabled by technology.
Market View
91% of the people surveyed by Cashkaro.com said that they will spend more money on e-commerce sites in 2019. A massive part of that growth is expected to come from services, with specialized platforms gaining popularity over marketplaces. At-home service platforms like HouseJoy and UrbanClap have witnessed exponential growth in customers and service providers alike. The latter reported 2.5 million registered users, with 75% repeat users and average transaction value between Rs 1200-1500. The home chef business is pegged at Rs 408,040 crore in 2018; It is estimated that there are as many as 2 lakh beauty professionals across India, with nearly one-fourth of them being freelancers. Online curated beauty services platform Vanity Cube, which services between 150-200 bookings a day, expects that demand to grow 15X within a year.
Implications
There’s a massive B2B opportunity for food, beverage and grooming brands to fulfil the unique needs of the service providers – in the form of new products and new ideas. Brands need to work out how to engage with them and convert them into advocates. Content marketing will become the norm – and it will be vital to help them create interesting content using the entire gamut of options from Instagram to TikTok. Simplifying the transaction through payment gateways will become as important soon, as rewarding customers and users for their loyalty.
UNPLUG ME
Consumer Truth
53% of Indians (amongst those who use the internet) say that they wish social media had less of an influence in their lives. Even as technology engagement grows by leaps and bounds – the 18% growth in the number of smartphone users in 2018 is the highest in the world – a growing section of the population is reducing their screen time and seeking ways to reconnect physically with the world. Astronomy buffs in Mumbai head out to far-flung villages over the weekend; travel experience platform Unhotel offers walks in the Himalayas along with book readings and guided bird-watching. Mainstream newspapers like The Times of India propagate the joys of a Slow Life unhindered by technology. Even the Maharashtra government steps in to declare one day in a week as a ‘No Mobile’ day.
Market View
Digital detox is emerging as a big business, starting at the very top of the heap. Tech platforms such as Android and the iPhone track and report all our screen time; Android labels it under the ‘digital wellbeing’ banner. The SHUT (Service for Healthy Usage of Technology) clinic in Bangalore has seen as steady rise in the number of patients seeking help for tech deaddiction ever since it opened four years ago; As more people embrace physical activity ranging from the new-age Zumba to traditional yoga to long-distance running and cycling, the athleisure market has exploded, growing by nearly 14%. Some 35000 people of all ages were at the starting line of the Delhi Marathon, each having paid Rs 1900 to participate. It is no small wonder that there are now over 1000 marathons organized in cities big and small across India. On a more sedentary note, even book reading clubs. Litfests have mushroomed across cities, from Pondicherry and Chandigarh to Pune, Jaipur, and Allahabad, some reporting a threefold increase in visitors over the last 2 years.
Implications
The travel and leisure industry has much to feel optimistic about as more Indians seek physical and social in-person experiences. In the face of uncertainty and pessimism, this kind of reconnection and exploration provides platforms for stability. In 2019, we expect even more brands and industries to find opportunity in addressing the growing realization of the perils of technology engagement, particularly at a young age. Others will rekindle the nostalgia of relationships, memories, and places that allow us to rediscover ourselves.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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