Swiggy at 5: How the app has delivered creative hits over the years
We take a look at the brand’s slice-of-life advertising approach

There are ads that help a brand fetch visibility. And then there are ads that change the fortune of a brand. The latter is the case with food-delivery platform Swiggy. It has carved a niche for itself by becoming an intelligent and dynamic brand that has created simple stories rooted in real consumer behaviour. As Swiggy turns five, we chat with the agency behind its creative success and chalk-out the most endearing spots by the brand and why they reign over the hearts of people.
Where it all started
One of Swiggy’s best work came in during IPL 2018. The platform’s tongue-in-cheek campaigns with simple story lines and minimum dialogues became a rage. The best from the lot has to be the 20-second spot showing a middle-aged man order just one piece of gulab jamun from Swiggy and pop it in his mouth without his wife getting to know about it.
The ad has no dialogue between the characters but with endearing expressions from the actors and running commentary on TV during a cricket match, it sends across the message that the brand cares to deliver even the smallest order to their customers. The narrative focusing on how Swiggy brings convenience in the lives of the consumers through 'Swiggy Karo, Phir Jo Chahe Karo' thought hit the right spot.
Serving crackling creatives
The bright, creative stars MullenLowe Lintas Group, which is behind Swiggy’s advertising, decoded the secret sauce behind its advertising success.
According to Amer Jaleel, Group CCO and Chairman, MullenLowe Lintas Group, the draw lies in the fact that though Swiggy is a cult brand that has been carefully crafted, at its heart its stories are extremely endearing and rooted in the middle-class. “Swiggy’s ‘commentbaazi’ and it’s lensing of these stories are what makes the brand both cool and contemporary as well as quite classy. It’s the classic portrayal of Indianness, tongue firmly in cheek, observing with humour, never looking down on anyone, yet able to extract the innate cuteness of the situation. It never tries to be ‘young’ or ‘hip’ and there is an achievement there that we are most proud of,” Jaleel stated.
Sagar Kapoor, CCO, Lowe Lintas asserted that as cricket is an integral part of entertainment in India and food is at the heart of all entertainment, the Swiggy IPL campaigns attempt to highlight the unbeaten partnership of food and cricket. “The IPL placement led to the device of the 'commentary'. The comment in each film added to the humour, while the situations (moments of truth) by themselves were cheeky creating adorable characters. It was the icing on the cake,” remarked Kapoor.
Snackable spots
Continuing its creative spell, the brand kept rolling out short, relatable and witty spots. One commercial shows two roommates having an argument on who would cook ‘egg bhurji’ while the match is on. With neither showing any intentions of leaving the couch, they turn to Swiggy.
Another commercial shows two women complaining about their families ‘wasting time watching cricket’ as cricketers get all the fame and money and they get nothing in return, until the batsman hits a six and they quickly turn to Swiggy to cash in on the Swiggy Sixes discount.
The last commercial shows a couple. The husband has ‘mistakenly’ invited all his school friends over to watch the match, while he has only prepared a meal for two guests. As the whole group turns up, they turn to Swiggy for the unexpected guests.
Tugging at the heartstrings
Swiggy released a delivery partner-focused digital video, #WhatsInAName which caught the attention of netizens, who were all praises over how thoughtful the ad is and how the message is conveyed through it. The video drives home the message about how very often, albeit unknowingly, we tend to overlook the human element in our daily transactions with delivery partners. It showcases a flashback about the delivery partner’s name and juxtaposes it in the present day, wherein it has become a practice to address them simply as ‘Swiggy’.
Through Swiggy’s trademark understanding of consumers and delivery partners, it conveys a message that delivery partners, like each one of us, have a name and unique identity that they would like everybody to acknowledge. It received a lot of love on social media and has also led to people actually addressing the delivery partners with their names.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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