PNB MetLife launches new campaign to showcase customer-centric approach
The campaign is the creative rendition of how the organisation has moved towards customer convenience & service - key reasons for believing & investing in a brand

Riding on the success of the ‘Be Double Sure’ campaign, which showcased the coming together of MetLife and PNB, the company is taking the next step towards engaging customers through its latest marketing campaign.
The new brand campaign is the creative rendition of how the organisation has moved towards customer convenience and service, which are the key reasons identified for believing and investing in a brand, said an official release.
The campaign is intended to reach out to a mass market audience, defined as married males (with children) in the 35-50 year age bracket falling into the ‘Strivers’ and ‘Seekers’ income groups i.e. INR Rs 5 lakh - 20 lakh .The campaign is live now through a multi-media platform and will run in eight languages including Hindi.
The launch campaign, earlier in the year, on coming together of two corporate giants, delivered big on the message of ‘Trust’, which is the biggest driver of consideration in the category. As per the Brand Track survey, PNB MetLife’s ‘Spontaneous Awareness’ score went up to 32 per cent from 12 per cent before the campaign while ‘Consideration’ score improved to 24 per cent.
The next leg of the campaign will continue to take the message of ‘Double Sure’ into more tangible customer benefits. Therefore, showcasing how the organisation has been taking decisive steps by launching several initiatives that benefit the customer.
Speaking about the new campaign, Balachander Sekhar, Chief Marketing Officer, PNB MetLife India Insurance Co., said “After establishing ‘Trust’ with the first ‘Double Sure’ campaign, we are now moving to specific benefits that the customer will appreciate – showcasing that the partnership now brings them access to over 7000 brick and mortar establishments across the country – will drive both the factor of trust and convenience. It will also address several issues that customers face with service in general in this category.”
The TVC revolves around an ‘over the counter’ service experience that customers are subjected to across categories and then draws parallels to that of life insurance. The TVC showcases the ease with which consumers can buy and access their policies and even get personalised advice from their trusted life insurance advisor, all just around the corner at the closest PNB MetLife branch. It highlights the extensive reach of PNB MetLife across 7000 locations across the country, which affords the company the wherewithal to service all customer queries with ease, while also settling claims in a hassle free manner.
Talking about the creative approach to depicting PNB MetLife’s commitment to serving customers needs better, Alok Lall, Executive Director, McCann Worldgroup said, “Customer Service often takes a back seat across product and service categories. We all as consumers encounter road blocks on a day to day basis while trying to get what is duly owed to us. Be it repairs which fall within warranty or while making claims or for that matter post sale service. The TVCs are set in a transactional space to showcase the lack of service that one encounters every single day, this is juxtaposed with the customer centric outlook of PNB MetLife, a Life Insurance partner who is always available to help.”
The creative agency behind the campaign is Little Lamb Films, with Bauddhayan Mukherji directing and producing the film.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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