“Personalisation is the highest form of segmentation”

We can’t personalise everything in a country of 1.2 bn people. Talk to people who are directly relevant to your biz, says Piyush Pandey of O&M

e4m by exchange4media Staff
Published: Nov 28, 2012 7:29 PM  | 4 min read
“Personalisation is the highest form of segmentation”

In the creative domain, the earliest sign of personalisation was the Asian Paints commercial for West Bengal, which was around the grandeur of Durga Puja. The brand then went with a Pongal theme for Tamil Nadu, Onam for Kerala, Diwali for North India and so on, way back in the late 80s and early 90s, shared Piyush Pandey, Executive Chairman and Creative Director of South Asia, Ogilvy & Mather, while talking about the theme for IMPACT’s eighth anniversary issue ‘The age of personalisation’.

“They did some stunning advertising,” said Pandey.

“Now, we can’t personalise everything in a country of 1.2 billion people. It makes good marketing sense if you are able to talk to people who are directly relevant to your business, cater to their needs, anticipate their future needs, service them properly so that you are not talking with 80 per cent of your money to those who may not be relevant to your business. That is segmentation, and personalisation is the highest form of segmentation,” he further said.

Sell a product if the person using it feels special: Prasoon Joshi
Art tries to kill and dilute itself when it tries to make sense to everyone, to its lowest common denominator. So it should make sense to its intended audience. “If your communication makes people feel special, then you have done justice to it. You should sell a product if the person using it feels special. And brands have realised that. Look at American Express when it says that ‘American Express is not for everyone’. It is not exclusive strategy; it is in fact inclusive since everybody wants to feel special. So eventually exclusive becomes inclusive,” said Prasoon Joshi, Executive Chairman and CEO, India and President, South Asia of McCann Worldgroup.

Tech has a big role to play
Technology will play a big part in the process of personalisation as it is increasingly about apps and QR codes, new devices and new screens. To be effective, addressable advertising will require a robust subscriber database, the personalisation algorithm, ad splicing technology and the required bandwidth to support all that.

“The NFC or Near Field Communication technology is the latest development in the telecom ecosystem. Though its penetration would be niche, retailers are abuzz with the possibilities it opens up in the area of personalised promotions as well as loyalty programmes,” said Sandip Biswas, Director, Tech, Media & Telecom; Strategy & Ops, Deloitte Touche Tomatsu, India.

The internet’s capability to sort, select and serve relevant answers is not short of a miracle of technology created by people who have figured out how zillions of gigabytes of data can be sifted and served to the user. With this comes tremendous new opportunities for marketers – not only can relevant and contextual ads be served up to people who are searching for specific answers, but messages can be personalised, keeping in mind individual preferences.

Vendors such as Whatsonindia, an electronic programme guide for television, have personalised offerings, tailoring it to individual choices, preferences and behaviour, so that what a consumer sees on the site is a reflection of what he or she prefers.

The future
Marketers are trying to be more intuitive, more contextual and more personal. Customers too want brands to recognise them and give them that exclusivity and personal touch that has the hallmark of a great salesman – never forgetting, always connected, forever relevant.

The future is about being able to reach everyone in a personalised way. In 2020-25, when you have an app on your phone, it will be able to tell you things it believes you want to know. It will know what you have looked for in the past and throw up those stories for you. Brands delivering the right message and experience to the right user at the right time and on the right device – that is the kind of personalisation we can look forward to.

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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur

The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more

e4m by e4m Staff
Published: Oct 27, 2023 6:15 PM  | 1 min read
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With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.

The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.

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Swapan Seth's new book 'COOL' is out

The book is a reflection of the author's 'eclectic taste across categories'

e4m by e4m Staff
Published: Oct 27, 2023 6:07 PM  | 1 min read
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Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."

The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."

COOL has been published by Simon & Schuster India and is available on Amazon.

Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.

He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.

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Disney Star signs 9 sponsors for Asia Cup PAK

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board

e4m by exchange4media Staff
Published: Aug 26, 2023 11:48 AM  | 1 min read
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e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.

According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.

As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.

A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.

Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.

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Sorted 360 wins creative & social media mandate of Reliance Mall

The agency will manage offline and online campaigns for Reliance Mall

e4m by exchange4media Staff
Published: Aug 26, 2023 10:54 AM  | 1 min read
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Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.

“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.

“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.

"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."

"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."

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KlugKlug onboards Hemang Mehta as Country Manager for Indias

Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments

e4m by exchange4media Staff
Published: Aug 24, 2023 3:35 PM  | 1 min read
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KlugKlug has appointed Hemang Mehta as its Country Manager for India.

Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy

Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.

Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."

Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."

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