Online ads get up close, and personal
Personalised content is the buzzword in advertising targets, but are advertisers striking the balance between being attractive and discreet, subtle and specific?

Thanks to the booming online market, personalised content has of late become the buzzword in advertising targets. Research by several international business schools has shown that customers want ads that strike a chord with them, anticipate their needs and time the offering in sync with their plans, without being intrusive or ill-timed.
Other than some text ads that show up alongside your search results — which have truly revolutionised the ad business — most commercials you see online don’t seem to know much about your buying habits or who you are. The challenge for advertisers, therefore, lies in reading the consumer well, and time and place the ads accordingly.
Missing the point
The past decade has seen brands such as Amazon, eBay, Facebook, Apple, Google, and LinkedIn set benchmarks for personalised content, products and services. However, as more brands try to adapt to the changing market matrix, they end up looking at short-cuts to reach out to consumers in the name of personalisation. More often than not, online pop-up ads are irrelevant to the consumer — either by being repetitive, or by being completely out of context.
To this, Kulmeet Bawa, Director Enterprise, South Asia, Adobe, said, “The secret is in right targeting and personalisation. If it's done well, it should be relevant, valuable, and promote a relationship between the brand and the consumer. It’s the perfect mix between art and science.”
Bawa cites an example. “It is irritating for me as a consumer to return home to Delhi from a trip to Kashmir, only to be served an advertisement of a flight promotion between Delhi and Kashmir, or offers on Kashmiri hotels, right after I have finished my vacation. Marketers and their systems should be smart to understand the dates of my travel and should not serve me the ad when my travel is already done.”
In order to avoid a waste of the advertiser's money and resources, the ads should track the consumer smartly – offer broad tips on the destination while the destination is being searched and offer specific tips of hotels and services right after tickets are booked. TripAdvisor, for instance, keeps a tab on a subscriber's destination searches on Google or ticketing platforms and suggests hotel deals within minutes.
Capturing consumer interest
According to Gautam Talwar, Chief Strategy Officer, Rediffusion Y&R, “The reason why there is irritation and the tendency to hit the skip button is that most advertisers do not understand the media consumption habit on this medium.”
The idea is to engage the user. “I am searching for something, or I am positing or sharing on the medium… I am not passively consuming, and hence, all digital campaigns must result in some very high active engagement and action that is required of the consumer.”
In 2013, Reebok kicked off a global marketing campaign called 'Live With Fire' about the more holistic benefits of exercise. The effort – comprising TV, print, digital and out-of-home media as well as consumer events and activations – focuses on people who have made major lifestyle changes by getting off the couch and being active with others. The 360-degree campaign extended its core training and running focus to yoga and dance, partly to appeal more to women. The brand's digital campaign was primarily driven by personalised consumer needs, and even included an online flash fitness mob and a downloadable app. Through this campaign, all viewed the ad, and registered to the website received daily personalised calls/messages from actress Nargis Fakhri with their daily fitness plan.
“With ‘Live With Fire,’ Reebok has broadened this message by issuing an invitation to people to pursue their passions and to live life in a way that will inspire others to follow. The ‘fitness brand’ concept attracts interest. Our entire digital campaign is centered on personalisation of content,” said Kanika Mittal, Head – Digital Marketing and Brand Communications at Reebok India.
Similarly, Asian Paints recently launched an ad campaign for the android app to choose customised colour schemes for its customers’ homes. Dulux Paints also launched a similar app a few months back.
Targeting loyalty
Shreya Shivangi, Head, Digital Marketing at LG India, said, “Getting ad personalisation right does not just influence short-term performance. It can improve brand perception and life-time customer value too. Marketers should be using their data to deliver a positive customer experience and improved business performance rather than just storing it. In the next decade, the businesses that use their customer data in the smartest way will be the ones that win.”
According to a 2012 report in the Forbes magazine, most people (an overwhelming 75 per cent) in the US found personalised ads to be an invasion of privacy as they do not want their online behaviour to be tracked and the information used for commercial purposes. But these days, there also remains a huge potential to be tapped and consumers actually expect brands to understand their needs and personalise their customer experience in a smart, specific communication.
Marketers keen to reach out and engage with the target audience need their ad providers to deliver campaigns that fit in perfectly with their consumer's digital footprints.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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