MakeMyTrip completes 10 years in India, focuses on disruptive creative ad format

Saujanya Shrivastava, CMO of MakeMyTrip says the customers can look forward to self-customizable holidays, a seamless mobile-app experience, rich vernacular content, integration with wearable devices in the coming year

e4m by Ankur Singh
Published: Sep 16, 2015 8:29 AM  | 4 min read
MakeMyTrip completes 10 years in India, focuses on disruptive creative ad format

MakeMyTrip has completed a decade of India operations. From being among the first OTA in the world to offer low-cost inventory online, launching the first iPhone travel app in India, to opening up new avenues for Indian travellers and travel-partners alike, MakeMyTrip ushered many first-in-industry offerings. Today, it has a dominant position in the OTA market as a whole, and especially in flights, mobile and hotel-transactions.

In an interview with exchange4media, Saujanya Shrivastava, Chief Marketing Officer-MakeMyTrip.com, says, the customers can look forward to self-customizable holidays, a seamless and delightful mobile-app experience, rich vernacular content, integration with wearable devices, among other things in the coming year. Excerpts:

How has marketing and advertising evolved in the travel e-commerce space over the past decade?

The decade has seen many significant milestones for OTA marketing. Today, travel ecommerce marketing is about partnering the emergent customer at multiple relevant touchpoints in a manner most desired by the customer and about things that matter to her in the context of the category. OTAs in India have in fact been a vanguard of the Digital and Online marketing space. MakeMyTrip occupies a special place in that line-up. Starting with our clutter-breaking viral campaigns with webchutney, to the Beta Mahesh TVC and the massive re-positioning exercise that we undertook earlier this year, we have been at the forefront of mapping out the customer’s evolution and showcasing how the brand can partner their growing travel ambitions.

MakeMyTrip has done some really impressive advertising over the past years, what kind of spends have been planned for the year? Could you share a percentage division of spends in different mediums of advertising?

Our Marketing spends are in-line with what is required to consolidate our leadership position as India’s leading travel services provider. The first half of the year focused on conventional & digital media to establish the new brand identity, while the latter half will be witness to MakeMyTrip  providing compelling reasons to customers to undertake leisure travel! This year, we apportioned a substantial A&M budget to back our ambitious business growth plans. Also, we are keen on upping the ante on new age media. We will have a stronger focus on Digital engagement & peer to peer conversations. We are sure that our disruptive creative format combined with some industry first marketing programs will result in clutter-breaking results.

Please share the festive season plans for this year in terms of marketing and advertising?

We have extremely aggressive festive season plans and the same is under development. By virtue of being the market leaders, the onus of category growth and innovation is on us . The thought will be reflected in our offering strategy for the festive season.

What are the key learnings of the past decade?

Customers can be your strongest advocates and active engagement with them via owned and earned media is a key focus area that needs to start early in the brand’s life-cycle.

It is important to reach out to the consumer at various stages of the purchase cycle. At MakeMyTrip, we listen to our consumers at different stages of their interactions with us and pitch the relevant and appropriate products and services.

In a very dynamic category like eCommerce, one needs to push the envelope – the extra effort helps set you apart as a leader. At MakeMyTrip, we have fronted travel innovations like Route Planner, Chartered Holidays, DIY Holidays and Uncancel. The accent on innovation and category creation will drive us into the next phase of hyper growth

What are the top trends in the e-commerce travel space that will shape the industry?

Customers can look forward to:

  • An ecosystem that has at its core hyper personalization
  • Seamless and delightful mobile-app experience
  • Self-customizable holidays
  • Rich vernacular content

On the customer-behavior end, we expect the following to shape some of the industry offerings in the near-term:

  • Leisure travel a part of lifestyle discourse, no longer about an annual event. 
  • Staycations

Casualization of travel

 

 

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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur

The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more

e4m by e4m Staff
Published: Oct 27, 2023 6:15 PM  | 1 min read
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With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.

The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.

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Swapan Seth's new book 'COOL' is out

The book is a reflection of the author's 'eclectic taste across categories'

e4m by e4m Staff
Published: Oct 27, 2023 6:07 PM  | 1 min read
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Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."

The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."

COOL has been published by Simon & Schuster India and is available on Amazon.

Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.

He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.

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Disney Star signs 9 sponsors for Asia Cup PAK

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board

e4m by exchange4media Staff
Published: Aug 26, 2023 11:48 AM  | 1 min read
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e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.

According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.

As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.

A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.

Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.

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Sorted 360 wins creative & social media mandate of Reliance Mall

The agency will manage offline and online campaigns for Reliance Mall

e4m by exchange4media Staff
Published: Aug 26, 2023 10:54 AM  | 1 min read
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Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.

“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.

“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.

"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."

"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."

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e4m by exchange4media Staff
Published: Aug 25, 2023 4:39 PM  | 1 min read

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e4m by exchange4media Staff
Published: Aug 25, 2023 4:38 PM  | 1 min read

KlugKlug onboards Hemang Mehta as Country Manager for Indias

Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments

e4m by exchange4media Staff
Published: Aug 24, 2023 3:35 PM  | 1 min read
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KlugKlug has appointed Hemang Mehta as its Country Manager for India.

Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy

Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.

Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."

Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."

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