International: Marketers Struggle to Get a Firm Grip on Social Media

NEW YORK (AdAge.com) -- If you just happen to be one of those people who think they have social media and marketing all figured out, don't tell Eric Plaskonos. He believes they're "fooling themselves."

e4m by exchange4media Staff
Published: Mar 21, 2008 8:15 AM  | 4 min read
International: Marketers Struggle to Get a Firm Grip on Social Media

NEW YORK (AdAge.com) -- If you just happen to be one of those people who think they have social media and marketing all figured out, don't tell Eric Plaskonos. He believes they're "fooling themselves."

"Just when you believe you have it figured out and try to expand [the campaign], it falls apart, or sometimes you try and implement it into another area of the company that wants to experiment and it doesn't work," said Mr. Plaskonos, director of brand communications, Philips Electronics North America, which has had a good deal of success in the space with its Norelco body-grooming campaign. "So each time, you have to just try and build on past experiences and take a macro view and address it on a case-by-case basis. It's a continual learning process on our side, and in a way that can cause a lot of the hesitancy that could keep you from going to the next step."

Experiments take time

Mr. Plaskonos was taking part in a panel called "Making Social Media & Marketing Work" at yesterday's Ad Age Digital Marketing Conference. Another panelist, Michael Barrett, executive vice president and chief revenue officer of Fox Interactive Media, said "most" companies are experimenting and trying to integrate social media and marketing into the marketing mix and that companies unfairly get a bad rap for not having figured it out just yet.

"Social media has come on fast, and it now exceeds search in terms of activity and popularity," Mr. Barrett said. "And we all tend to feel as though the agencies and marketers don't get it, but if you think about everything they need to process and how new it is ... it's a learning process. Once something moves from being a one-hit wonder to having multiple success stories, it becomes its own category and gets its own line item in a budget, and then starts to grow over time. But at the end of the day the reality is we are still all working on it together and it's grown more than the prior year, so it's not a bad thing."

Airline has good approach

David Armano, VP-creative, Critical Mass, said he had a good interaction with a marketer in the social-media space on his way to the conference. "It took me two touches on the kiosk to get my boarding pass on Southwest on my way here," Mr. Armano said. And wanting to tell people about the expediency with which he was able to board his flight, he wrote about it on Twitter. Little did he know that Southwest would be watching.

"Three hours later Southwest replied to me, saying, 'Glad to hear you a good experience,'" he said. "I had a good experience, and then it was reinforced with the personalized message." Mr. Armano believes this is exactly what the social-media space should be used for, "facilitating that human connection. And I don't see a lot of marketers doing that -- I see them asking, 'How do you monetize and how do you advertise?'"

Colleen Decourcy, chief digital officer, TBWA Worldwide, said it's a mistake for marketers to try and categorize social media and marketing as advertising or PR. She believes social-media assignments are still up for grabs and should be given to the discipline best suited for each particular assignment. "It should go to who can best manage the activity, because it's a completely different approach to communicating with people," Ms. Decourcy said. "Social networks can be like phone centers without the scripts."

"We're learning it's not always actually the same [discipline]," Mr. Plaskonos said. "The best place to have it reside is closest to the content that's being created and is most interesting to your consumer."

Troy Young, CMO, VideoEgg, said social media breaks marketers free of the constraints imposed upon them by the 30-second commercial. "But now marketers are saying,'Engage with our message,'and it's forcing them to create experiences that are utilitarian and entertaining," Mr. Young said. "Making that work systematically is a real challenge."

Source: AdAge.com

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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur

The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more

e4m by e4m Staff
Published: Oct 27, 2023 6:15 PM  | 1 min read
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With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.

The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.

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Swapan Seth's new book 'COOL' is out

The book is a reflection of the author's 'eclectic taste across categories'

e4m by e4m Staff
Published: Oct 27, 2023 6:07 PM  | 1 min read
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Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."

The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."

COOL has been published by Simon & Schuster India and is available on Amazon.

Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.

He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.

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Disney Star signs 9 sponsors for Asia Cup PAK

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board

e4m by exchange4media Staff
Published: Aug 26, 2023 11:48 AM  | 1 min read
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e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.

According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.

As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.

A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.

Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.

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Sorted 360 wins creative & social media mandate of Reliance Mall

The agency will manage offline and online campaigns for Reliance Mall

e4m by exchange4media Staff
Published: Aug 26, 2023 10:54 AM  | 1 min read
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Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.

“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.

“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.

"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."

"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."

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e4m by exchange4media Staff
Published: Aug 25, 2023 4:39 PM  | 1 min read

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Published: Aug 25, 2023 4:38 PM  | 1 min read

KlugKlug onboards Hemang Mehta as Country Manager for Indias

Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments

e4m by exchange4media Staff
Published: Aug 24, 2023 3:35 PM  | 1 min read
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KlugKlug has appointed Hemang Mehta as its Country Manager for India.

Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy

Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.

Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."

Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."

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