Indian consumers are in sync with their global counterparts: CEO, American Express, India
Manoj Adlakha of American Express talks about the new campaign that targets those whose work and personal lives are intertwined

American Express has unveiled a new global brand platform and marketing campaign in India. The brand campaign showcases how American Express supports its customers in life and business.
The company, which has existed in the Indian market for 90 years, has for the first time launched a campaign that resonates with the country and reflects the new-age highly-integrated lifestyle. The brand has adopted a 360° marketing approach for the 'Powerful Backing of American Express: Don’t Live Life/Don’t Do Business Without It' campaign.
With the new brand platform, American Express is drawing on its heritage of service, security and trust, and modernising many elements of its brand iconography, including a modern articulation of their famous tagline, refreshing its Blue Box logo & visual identity, and introducing a hand-drawn version of its famous card design that features customers at the centre.
We spoke to Manoj Adlakha, CEO of American Express, India, for insights on the campaign, the consumer trends in the banking sector and more.
Watch the video here, or read below:
Excerpts:-
How is the campaign relevant to Indian consumers?
The Indian consumers today are totally in sync with their global counterparts. Our campaign is aimed at people who are driven to get more from every aspect of their lives. They have strong passion-points which find expression in the way they lead their lives.
All over the world, the way people work and live has transformed – there is greater interconnection in both their personal and work life, as well as real and virtual interactions. This blended, hybrid lifestyle is the new norm across the world, and India is no exception. Our campaign celebrates this new reality that life and business are increasingly interconnected, and highlights the role played by American Express in supporting people to live hybrid lives.
What would be the marketing mix for the promotion of the campaign?
The advertising and marketing elements include a heavy focus on digital content, online video, high-impact out-of-home advertising and social influencer engagement. We are focusing on communications channels that are at the intersection of life and work. The campaign is designed to meet people at the places where life and business intersect, both online and offline. Whether travelling, going to work, heading out to have fun, engaging with digital content or connecting on social media, Indians will be continuously reminded that American Express has got their back.
American Express has always been considered an elite bank. How are you going to take your brand to masses?
American Express operates at all ends of the market. While it is true that we have strict checks and balances and only offer cards to prospects with existing and good credit rating, the perception that we are only for the ultra-affluent is incorrect. We have a MRCC product that is our entry-level card for first-jobbers.
As a brand we are all about relationships. Through this campaign, we are reiterating our commitment to building long-term relationships with our customers in an increasingly short-term transactional world.
Do you think banks in India are leveraging the full potential of digital marketing? What exactly does American Express do to reach out to its customers?
At American Express, we are rethinking every customer touch point with a 'digital first' approach to ensure that we can meet our customers, whenever and wherever they need us. The smartphone penetration among AMEX card members is almost 100%, hence it is imperative for us to have a 'digital enablement' strategy to serve them optimally.
We ensure that our staff is continually trained in new age digital capabilities, such as AI, analytics and personalization capabilities. Through our machine learning capabilities, we have predicted customers’ spending patterns and needs, and are able to pitch customised offerings or upgrade even before the customer anticipates the need. These capabilities have helped to prevent credit losses on the card members’ account.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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