Edelman Trust Barometer – Filling the trust vacuum
Edelman Trust Barometer 2011 shows trust in media sliding, while trust in government is at an all time low. Businesses have fared better.

In its 11th year globally and fifth year in India, The Edelman Trustbarometer is all about the business of trust. The firm recently unveiled its annual survey Trust Barometer for 2011, which gauges attitudes about the state of trust in business, government, NGOs and media across 23 countries.
In conversation with exchange4media, Robert Holdheim, Managing Director, Edelman India, laid bare the facts and figures of 2011’s Trust Barometer. This survey, as he explained, was carried out every year and people were asked one simple question – Who or What do they trust. The questions are asked to the candidates over detailed telephonic interviews and take place during October-November every year.
The trust currency, according to Holdheim, was a four-fold concept – the government, the businesses, the media and the NGOS. Trust in business has gone up to 70 per cent from 67 per cent last year, according to the survey. However, only 42 per cent worldwide trusted companies that were headquartered in India. This was a staggering low compared to the 86 per cent in India who trusted India headquartered companies. The probable reason for such a skewed result is that not too many Indian companies have a global footprint. The recent scams in both public and private sectors have hit India’s trust factor. Holdheim stressed that this was exactly what India needed to work on, though he added that this trust deficit was witnessed in all the BRIC countries. Holdheim further said that the latest results showed that people trusted CEOs of companies the most of all, a good 78 per cent even more than experts in specific fields and people of their own level, and this was the highest in the Asia Pacific region.
Though skepticism in India has gone up drastically to 82 per cent, once people begin to trust a company they are willing to recommend it to friends, buy their products, even pay more for the products and buy their shares.
On the other hand, trust in media has gone down in India by 15 points in the last two years. It has come down to a 50 per cent, which, according to Holdheim, was the danger mark. When it comes to seeking information, people all over the world – and not only India – turn to Google as the first stop for information. Though newspapers come quite high up on the list for sources of information, lately, due to the scandals, trust on the fourth pillar of democracy has been on thin ice. Reflecting on the possible causes for this, Holdheim pointed to the trend of Pay-for-Play as being contributory, saying further that the ‘trust deficit’ would need to be addressed by leaders of the industry.
NGOs have upped their trust factor by 14 points to 61 per cent, moving in very close to the businesses. Holdheim noted that the NGOS were probably the bridging stone between the government and the businesses. In a lot of cases NGOs have acted as third party watchdog for big companies. NGOs in most cases act as arbitrators between the society and the government, which will be beneficial to the society in the long run.
Trust on the government is on an all time low at 44 per cent – the lowest in the Asia Pacific region. As a solution, the government can join forces with NGOs for more credibility. Rather than adversaries, NGOs should be treated as partners to be got on board.
Holdheim noted, “As much as the companies need other ways to communicate, they also need to work exclusively on their soft skills. Honesty, transparency and behaviour towards clients are becoming more and more vital.”
Clearly, as the results foretell, it is more important to be credible and human than be merely successful. The Trustbarometer runs true.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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