e4m India Social Media Summit: Of qualitative evaluation and measuring ROI
Using social media effective and achieving ROI was discussed at length at the India Social Media Summit 2009. The Summit, held in Mumbai on March 27, was organised by exchange4media.com in association with Blogworks.in, and presented by BigAdda.com. The event saw industry experts discussing at length the growth, impact and emerging trends of social media in India.

Using social media effectively and achieving ROI was discussed at length at the India Social Media Summit 2009. The Summit, held in Mumbai on March 27, was organised by exchange4media.com in association with Blogworks.in, and presented by BigAdda.com. The event saw industry experts discussing at length the growth, impact and emerging trends of social media in India.
Welcoming the delegates, Anurag Batra, Chairman and Editor-in-Chief, exchange4media, said, “This event is our offering to a community that is in the making in our country now.”
The keynote address was delivered by Suhel Seth, Managing Partner, Counselage. Rajesh Lawani, Founder & Director, Scenario Consulting Pvt Ltd - Pitchh.com; Blogworks presented the Social Media Survey 2009 Report.
The first panel of the Summit included Prasad Narasimhan, CMO, Virgin Mobile; Hari Krishnan, Country Manager, MySpace India/ Fox Interactive Media; Atul Hegde, CEO, Ignitee; Faisal Farooqui, CEO, Mouthshut.com; Dina Mehta, MD, Mosoci; Shivanandan Pare, COO, Bigadda.com; and Parminder Singh, Business Head, Google India. Rajesh Lalwani was the moderator for the first session.
Prasad Narsimhan commenced this session with a case study presentation on Virgin Mobile’s online initiative to create better brand awareness among the consumers. Explaining the various reasons for adopting social media marketing, Narsimhan said, “It is a good time to start reinventing one’s brand image. We cannot continue to get our message across by interrupting the consumers. And more importantly, social media marketing should not be treated as an alternative to traditional media, but as an important component of the media plan.”
Achieving ROI
Giving a suitable answer to the question of the session – ‘How can marketers use Social Media and how to achieve ROI’, Narsimhan said. “There is no benchmark to judge whether the results are good, bad or ugly. But ROI can be viewed at a qualitative level and from the long term and short term perspectives.”
Session moderator Rajesh Lalwani said, “Research professionals see social media as a source of insights while advertising professionals view social media in terms of virals and reach.”
According to Dina Mehta, “In order to achieve ROI, let us evolve a method to evaluate the conversations that take place on the social media platforms and where those conversations are happening. This will lead us to the fact that ‘listening’ is a big aspect in social media advertising.”
Hari Krishnan noted, “Most of the innovation on web is driven by social media. Methods such as Apps and social rich media, hyper targeting and consumer insights dashboards are effective in achieving ROI. But, one definitely has to customise as to how ROI will be achieved.”
Stating that advertisers in India were yet to get savvy about social media advertising, Atul Hegde said, “We work for a domain where clients are not sure of what to achieve, and as an agency, it is up to us to create an expectation from the medium and to set the initial blueprint of success of social media advertising for the clients.”
Shivanandan Pare, COO, Big Adda, reiterated that every marketer’s dream at the end of the day was to create fads. According to him, social media was a medium that created fanatics around them.
Of brands and social media
Taking a passionate approach to the discussion, Faisal Farooqui of Mouthshut.com got the crowd engaged by asking them to ponder over the simple magic of ‘love’. He said, “It is when a brand shows its love for its consumers and listens to them and talks to them in their language that the brand effect begins.”
However, Hegde pointed out here about the disadvantageous situation for a brand and how to let go off a brand in social media.
Comparing social media to social clubs, Google India’s Parminder Singh said, “The success of social media advertising lies in letting the consumer stay in the club and giving him reasons to be in the club.” Citing the FPFB method, that is, Fun, Pride, Feedback and Bonding, Singh explained, “If the club, along with the branding, can be made fun to stay, if people associate the brand with pride, if people get to give feedbacks, and if here is a sense of belonging, then the branding is sure to work and ROI gets achieved.”
Hegde pointed out, “The smaller the gap between message and product, the better the ROI. And if the marketer manages to bring the consumer out of the club and makes him listen to what he has to say, that is when the entire campaign is said to have worked in social media.”
The session ended on a clear note that ROI could be measured with quite a few tools available now, that there was still a lot of scope for research and development in this field. The panelists unanimously accepted the importance of qualitative evaluation that played a major role in measuring ROI and using social media for brand building.
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e4m India Social Media Summit: 'Social Media is like a tribe and one needs to be its tribal chief'
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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