Client-Agency Relationship: A marriage that just has to work
According to industry experts, clients & agencies need to deeply care about each others' profitability and leverage great ideas, strategies and great executions, which will help them win together

People in the advertising business describe the relationship between an advertising/ creative agency and marketer/ client as a marriage – one with ups and downs, demanding, extracting but more importantly, a relationship which one cannot do without the other.
Posing as a devil’s advocate, Karthi Marshan, Head - Marketing, Kotak Mahindra Group asked marketing heads questions he had “crowd-sourced” from the media and creative heads at Goafest.
To the query, “Is there a business model for a great idea”, Deepika Warrier, VP, PepsiCo said, “If the greatest idea doesn’t translate into results, it’s really not worth the paper it is written on and a great idea doesn’t give results then the brief is wrong.” Warrier also added on the importance of having a right structure and people in place in the agency and looking for creative solution that ensures that the best talent are compensated well and also get a part of the variable incentives paid by the client to the agency.
Sanjay Warke, Country Head – DS Division, Toshiba India agreed with Warrier and said, “Strategy is about choice and execution and without execution strategy is nothing. Similarly for ideas, the paper and time spent versus actual implementation and seeing the result of it are worlds apart.” Sameer Satpathy, EVP and Business Head, Marico remarked, “Our compensation structure and the way we run our advertising is not completely in line with the way the world is moving. I don’t think there is an equable solution that works both for the client and the agencies.”
On another point put forth by Marshan if retainer or commission model works best, Anuradha Narasimhan, Director, Marketing, Britannia Industries said, “The issue of scope of work is what we are guilty of. The annual process is not robustly done to determine the scope of work and the resources allotted to it. The solution is solving for the scope, despite that we continue to seek from our agencies perhaps more than what we had agreed to.”
Sanjay Tripathy, EVP, HDFC Standard Life revealed that his company has moved to scope of work and resources required for the same a decade back. The company sat down with its agencies asking them on the profitability they expected and based on resources required added the profitability, with the guarantee that pricing could be relooked at based on the work done. He added, “We ask for more people and time and that’s what the problem is. But, we should be fair and if we are changing the model then we should also remunerate more.”
PepsiCo’s Deepika Warrier reiterated the importance of making the right consumer connection and execution and says that clients today are looking at deepening relationships and the need for collaborations has never been greater. “We should deeply care about each others’ profitability and leverage great ideas, strategies and great executions, which will help us win together,” she added.
To the media question, “How do clients consistently end up clearing bad creatives and put money to release it, but a 1:2 reach point deviation becomes the biggest crime committed by media agencies?” To this, Tripathy responded that at times marketing heads no longer take responsibility and accountability of their work and if the creative has been liked internally they release the work rather than looking at what would work with the audience and the target segment. Marico’s Satpathy remarked that there will be variability and it is inevitable that sometimes bad creatives are put out as it is part of business and this has to be taken on one’s chin.
The industry experts were sharing their views at a panel discussion on Day Two of Goafest 2014.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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