Business Today Knowledge Management Forum discusses the foundation of a thriving organisation
The Business Today Knowledge Management Forum, which was held in the Capital on June 14, revolved around the theme ‘Leadership, Participation and Measurement: The Foundation of a Thriving Organisation’. America’s foremost experts on quality and leadership, Patrick Townsend and Joan Gebhardt, were there to provide their insights on the topic.

The Business Today Knowledge Management Forum, which was held in the Capital on June 14, revolved around the theme ‘Leadership, Participation and Measurement: The Foundation of a Thriving Organisation’. America’s foremost experts on quality and leadership, Patrick Townsend and Joan Gebhardt, were there to provide their insights on the topic. The forum will also take place in Mumbai on June 16.
Aimed at offering a common ground to business leaders and managers of India Inc to listen, discuss, debate and deliberate with visionary leaders, management gurus and business titans, addressing the opportunities, strategies and tactics, required to face the challenges of today’s business landscape, this edition of the Business Today Knowledge Management Forum was organised in association with Apollo Tyres Ltd.
The morning session commenced with a welcome address by Pavan Varshnei, Publishing Director, Business Today. He said, “The aim of the Business Today Knowledge Management Forum is to bring business leaders and managers to discuss issues that are very dynamic in today’s business domain.”
Patrick Townsend began by quoting the definition of leadership from ‘Five Star Leadership’ according to which, “Leadership is the creation of an environment in which others are able to self actualise in the process of completing the job”.
Townsend further said, “Leadership is a behaviour and not a position. Leadership is both rational and emotional, leadership is interaction with human beings and humans are both rational and emotional.”
The forum, which was very interactive, dwelt on the aspect whether leadership is an art or science. Most of the audience considered it to be an art, Joan Gebhardt agreed with the audience. Talking about followership, Gebhardt said, “You have to know what you want from your followers.” A list of followership principles from Five Star Leadership acted as a catalyst for discussion.
Townsend and Gebhardt attributed integrity, technical competence, passionate belief in the goal, care for people, unwillingness to ask others to do what he/she would not personally do, trust in others to follow his/her example, mastery of the gesture (to succinctly project an idea) and little tolerance for incompetence, as some of the characteristics of leadership.
Both the speakers then laid stress on the styles of leadership, which according to them are authoritarian, participative and delegative.
Townsend and Gebhardt also dwelt on the aspect of Corporate Culture, which is about encouraging initiative and meeting subordinate’s needs. They also talked about the interconnection between love and leadership and measurement of leadership. According to them, ‘morale’, ‘discipline’ and ‘proficiency’ were some of the parameters to measure leadership.
The first half of the day concluded with an emphasis on creating a focus, which according to Townsend and Gebhardt, was about ‘quality in fact’ (which is about meeting your own specifications) and ‘quality in perception’ (which is about meeting your customer’s perceptions).
Townsend said, “It’s about continually evolving effort to ensure your specifications and the customer’s experiences are the same. If they are not the same you must do something, either adjust your specifications to meet their expectations or educate their expectations to match your specifications and then insure that you are meeting your specifications.”
When asked to comment on the three aspects of leadership, participation and measurement as a whole, Townsend told exchange4media, “These three elements together give a chance to a company to be a quality base competitor. Companies need to understand that they need to simultaneously pursue all three in order to make it thriving.”
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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