Audio will eventually take over: Susana Tsui, CEO, PHD, APAC
Susana Tsui, CEO, PHD Asia Pacific, and Jyoti Bansal, Managing Director at PHD India talk about the four marketing essentials for brands to equip themselves to adapt to AI and how audio will leapfrog in the time to come

Susana Tsui CEO of PHD Asia Pacific and Jyoti Bansal Managing Director at PHD India talk about the four marketing essentials for brands to equip themselves to adapt to AI, how audio will leapfrog into another dimension in the near future, targeting ecommerce as a category and more. Edited excerpts:
According to you, what are the four marketing essentials to herald the age of AI (Artificial Intelligence) for brands?
ST: Firstly purposeful innovation, but it is very important to understand that while everyone talks about innovation it needs to have a business objective.
The second essential is you need to embrace technology, which means accepting and embracing change that technology brings.
We talked a lot over the last 10 years about digital transformation so if you are a brand still using transformation as a part of your strategy you are still 10 years late. It is time to talk about digital progression, which essentially means digital enabling your business.
The next one is true integration and I am a huge supporter of traditional media and I believe it must be used correctly. So make sure there is true integration and purpose of communication. We must understand the channel mix and not over emphasise on digital so much.
How much do you think audio will grow in the coming years?
ST: Google Home or Apple TV are good examples of audio because they are all voice activated. One of the trends we are looking at is voice activation and how technology is seeping through to change our lifestyle. Recently we find that a lot of interest has been on audio, we are now on the new phase of audio technology and video is a little out-dated in that sense. Audio will eventually take over because video is imagery and the biggest challenge is typing when it comes to visual technology. Once we see the relevance and convenience of it we start using it. Voice activation is very convenient, it makes our lives easier and that’s how technology seeps in.
JB: Though we may not be hearing or seeing so much of audio currently, but it will quickly leapfrog into another dimension. Because we are not the most literate audience in the world, audio activation will be the way forward and it will make life easier for people. After a lot of backend technology and the kind of dialects we have like when we did “lo kar lo baat” the advertisers were already doing it and we had to do 20 kinds of dialects for “lo kar lo baat” to work. The other direction is the ability to convert whatever language the content was created in and make it into another language. We currently do it in dubbed movies but technology to do it at scale and speed, in real time, is what will make it all exciting and super-efficient and effective.
How are brands looking to adapt AI in India?
ST: Most of them are already investing in some kind of programmatic and it’s a part of AI. There is only so much you can do with just AI, the bigger point is the ability to work with AI to actually apply it to our business and deliver a better product, connect, or experience to our consumers.
JB: The actual conversations with clients are happening into the space where we begin to aid business performance and if we are able to show, it does make a difference then the clients are ready to open up and show deeper interest. It is not the fear of what AI will do but how we can use it to our betterment. For us it is about the opportunity to use the immense power that AI can unleash into making our businesses more relevant to consumers and becoming a part of their lives.
How much does India contribute to APAC revenues currently? Where do you want to take it in 2018? Which is your top market in APAC?
ST: India’s contribution is around 15 per cent, right now, I think the growth should be around 30 per cent in the next couple of years.
China is our top market in the APAC region, and the Chinese market is growing over 50 per cent and it is the top domestic market in Asia.
Any particular category you are targeting in India in terms of clients?
ST: e-commerce is something we are definitely looking at.
How ready is PHD India for this new age of AI?
ST: As an agency we are recruiting to be ahead of others for this age, we are looking at adding skill sets which will equip us to leverage the immense opportunity of AI and these big tech trends for our clients. We are looking at up-skilling and reskilling our people to be on top of this game. You will see our structures adapting to these new realities as they emerge.
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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur
The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more
With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.
The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.
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Swapan Seth's new book 'COOL' is out
The book is a reflection of the author's 'eclectic taste across categories'
Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."
The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."
COOL has been published by Simon & Schuster India and is available on Amazon.
Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.
He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.
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Disney Star signs 9 sponsors for Asia Cup PAK
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board
e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.
Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.
According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.
As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.
A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.
Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.
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Sorted 360 wins creative & social media mandate of Reliance Mall
The agency will manage offline and online campaigns for Reliance Mall
Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.
“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.
“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.
"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."
"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."
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KlugKlug onboards Hemang Mehta as Country Manager for Indias
Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments
KlugKlug has appointed Hemang Mehta as its Country Manager for India.
Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy
Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.
Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."
Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."
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