AI is now mainstream: Abonty Banerjee, Tata Capital

Guest Column: CMO and CDO of Tata Capital says today, there are AI tools for virtually every facet of marketing, making the function far more effective and efficient

e4m by Abonty Banerjee
Published: Aug 11, 2018 8:59 AM  | 4 min read

A few years ago, Artificial Intelligence (AI), was in its experimental stage but now, this has changed. Surveys clearly exhibit that over 80% of all organizations of some size are investing in AI in some form or the other. AI has become prevalent across functions including marketing. This is indeed a very exciting phase for marketers who are now witnessing massive automation in digital marketing. Automation is based on decision rules (algorithm) that marketers set up and run for things like programmatic ad buying. It is also pretty common nowadays to read reports about how start-ups claim that AI systems can write much better emails, Facebook posts or creative copy than expert human copywriters.

AI encompasses any technology that seeks to mimic human intelligence, which covers a huge range of capabilities such as voice and image recognition, machine learning techniques and semantic search. However, the real value for organisations lie in the ability to implement these technologies to solve real problems. Today, there are AI tools for virtually every facet of marketing, making the function far more effective and efficient.

So here are some of the ways AI makes a true difference to a marketer:

  • Virtual personal assistants: Basic tasks such as emails management, scheduling to optimized social media posting and cognitive bots for personalisation.
  • To drive better data driven decisions: This is done through omni-channel data management platforms, forecasting media buying mix, real-time content recommendations, social media analytics
  • Organizing and analysing visual assets: image classification, optimizing ad imagery 
  • Creating content: NLP platforms can be leveraged for for intelligent suggestions, automated campaigns and conversations with potential buys as well as comprehensive multi-purpose tools offering omni-channel marketing intelligence and automated targeting and optimization in media buying. 

AI in customer life cycle: Another facet of marketing is customer life cycle where AI has proved its mettle. Starting with prospecting to focused customer targeting to converting them to sales and finally to a process of continuous engagement. So AI today can actually be seen across all these 4 stages. In the reaching or prospecting stage, AI helps to build propensity models to attract the right customers at a lower cost. Also, AI generated content is also useful, either for routine tasks that are recurring in nature where humans can be replaced, or in niche applications as part of content marketing strategy. Another key use case which is being experimented with and will likely see success is voice search. This will impact SEO strategies in future, as AI driven personal assistants will lead to increased voice traffic.

Predictive Analytics

Predictive analytics is currently widely used with a wide range of behavioural and transactional variables. The success of these techniques to make accurate predictions will of course depend on the robustness of the underlying data. Further machine learning techniques can also be used to run through large data sets to predict the most effective content and ad placement. This has the potential to increase both productivity and efficiency in ad targeting. Propensity models can also be used to predict more accurately the stage in the buying process and personalise content which is far more relevant. Consumers want to be empowered by content that is specific to their needs and interests, and tolerance for irrelevant advertisements is at an all-time low personalisation in turn serves to increase conversion rates from prospects to customers. Then again machine learning can also be used to identify content that is most likely to bring customers back to your brand.

Optimising re-targeting ads to make them more effective is a good use case. Also, the use of chat bots for aiding customers with search and zoning in to the right offering has become fairly common. Bots today are able to respond to almost all common queries and further success will be based on the ability to constantly enhance learning.

AI is here to stay

Lastly, true cost savings and effectiveness will also come from using AI techniques in the customer engagement journey as a continuous process. Machine Learning tools can help establish most effective contact times, messages, triggers and much more. these can work to substantially enhance the effectiveness of marketing efforts.

Having said all this, for AI efforts to work better in any function, including advertising and marketing, it requires deeper understanding amongst the people using it. This will require up-skilling on internal teams to enable them to use the technology available more effectively. Automation probably works better than the technology has an advantage over humans. So the idea should be to use human time for strategic tasks and highly creative processes, and use AI techniques for the rest. 
The author is Chief Marketing and Digital officer at Tata Capital

Disclaimer: The views expressed here are solely those of the author and do not in any way represent the views of exchange4media.com

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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur

The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more

e4m by e4m Staff
Published: Oct 27, 2023 6:15 PM  | 1 min read
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With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.

The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.

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Swapan Seth's new book 'COOL' is out

The book is a reflection of the author's 'eclectic taste across categories'

e4m by e4m Staff
Published: Oct 27, 2023 6:07 PM  | 1 min read
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Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."

The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."

COOL has been published by Simon & Schuster India and is available on Amazon.

Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.

He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.

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Disney Star signs 9 sponsors for Asia Cup PAK

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board

e4m by exchange4media Staff
Published: Aug 26, 2023 11:48 AM  | 1 min read
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e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.

According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.

As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.

A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.

Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.

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Sorted 360 wins creative & social media mandate of Reliance Mall

The agency will manage offline and online campaigns for Reliance Mall

e4m by exchange4media Staff
Published: Aug 26, 2023 10:54 AM  | 1 min read
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Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.

“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.

“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.

"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."

"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."

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KlugKlug onboards Hemang Mehta as Country Manager for Indias

Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments

e4m by exchange4media Staff
Published: Aug 24, 2023 3:35 PM  | 1 min read
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KlugKlug has appointed Hemang Mehta as its Country Manager for India.

Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy

Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.

Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."

Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."

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