Media plans are fake approximations of a person's life: Sanjay Nazerali, Chief Strategy Officer, Carat Global
Sanjay Nazerali, Chief Strategy Officer at Carat Global, believes that the best blueprint for a media plan is life. Excerpts from a freewheeling conversation with him during his recent visit to India

Sanjay Nazerali, Chief Strategy Officer at Carat Global, believes that the best blueprint for a media plan is life. He does not subscribe to the idea of chopping up mediums into standalone entities and feels planners should look at media plans as one seamless medium which reflects the consumer’s life. In India recently, to participate in Goafest 2017, we caught up with him for a freewheeling discussion that touched on the recent issues surrounding digital advertising, the future of advertising and the elusive God Metric, among other things. Excerpts.
Where do you think advertising is headed, considering we live in a world where people increasingly think ads are intrusive?
I think it (The future) is so beautiful. I think it comes down to one word – value. We need to give the audience value. The days of we being able to shove our commercial messages down people’s throats are, beautifully and happily, coming to an end. Now, we are having to do information, education, utility. We are having to offer value to the consumer and the audience. For me, that is a beautiful place to be, because it is making us less lazy. We were lazy once upon a time when we felt that we could just say, “Hey listen, we can make your clothes a bit whiter.”
Now, we are having to say, “We know you are busy. We know you have that terrible stain on something. You want to come here, we will give you 4 tips on how you might be able to deal with that better than ever before, and if you have any friends, you might want to share this button with them if it helped you save time. If you want to stay in touch with us, we will let you know about any new scientific developments that will help you save even more time.”
This is true added value and it is about brands having humility, honesty, and decency. It is very old fashioned in a way. I know it is new, but it takes us back to the very old fashioned values. I think that will happen with content marketing primarily, rather than a traditional 30-second ad.
How do you take something that is a mass media like TV, print or OOH, and something like digital, which is more targeted, and generate this value?
I think a media plan is a fake approximation for a person’s life. Throw away the media plan, look at how they are living their life moment to moment and minute to minute, and at the point where we can we add most value. For me, that starts to create the connection between offline and online, and between digital and analogue, which is, how can I tell a story across these mediums.
We haven’t cracked that yet. We haven’t cracked how to use life as a media plan.
Why is this so?
Because we commoditized the world into television, print, and digital. We chopped up life into an Excel spreadsheet. And the reason why I am so passionate about Carat is because I feel Carat is an agency that gets closest to real people and how real people lead their lives. What they want at a particular moment in time and how you go beyond media plans and look at life as a media plan. That is why I am excited about the work Carat is doing in India, especially in the outdoor and experiential space.
Do you think advertisers and agencies are giving too much leverage to a few digital platforms?
It is an interesting question and I do not know whether we are giving too much leverage or power. In the end, we pursue two things – reach and relevance. If someone is delivering to you the right eyeballs and the right audience, then it is not very different from what we used to do with television. So, I do not think we are giving away too much power, we are just transferring budgets and following the consumers. If they are increasingly spending more time on Facebook rather than television, then it is right that the budgets should move from one to the other.
Is there a need for oversight or regulations when it comes to these platforms?
My one word answer is yes. But, I will challenge one thing you said earlier when you said that Facebook and Google are still young companies. I think they are very mature companies. Their growth rate has started to plateau, the number of employees, the rate at which they change organizationally; these are now big, fat establishment companies and I do not think of them as young upstarts anymore. What generally happens in industries is that you get a young upstart, it comes into the industry, takes everybody my storm, becomes big and then, what happens is that the government comes in and begins to regulate. Fundamentally, whether they like it or not, what you are now seeing is that once upon a time, at the birth of digital, there was a disconnect between the platform and the content, and now you are seeing them come back again. I, personally, believe that you are going to see that the major platforms have to exercise editorial responsibility in the way that old media used to do.
Think about television stations in India. All the stations are governed, they have to maintain some standards of decency and that is something we are going to start seeing on the digital platform. And, I think this is a really good thing because of one reason, viz brand safety.
We have seen brand safety being talked about in the last few weeks, but does it go way beyond what we are hearing about?
Here is my worry – how many YouTube views globally in a day? A lot. We have seen just a few that contravene this (brand safety). What about all the others that we haven’t seen that might also be doing so? I am quite scared about that. I am not going to beat up YouTube for this because I believe that they are horrified by it as well, but I think we, as an industry, need to come together and help them. And, this includes broadcasters as well, who understand standards around taste and decency and editorial policy. We need to support them and help them reach an environment which is brand safe.
It is interesting that you mention broadcasters who see platforms like YouTube as challengers to themselves. I assume they would be happy with any problems that digital platforms face.
Yes, they do, and they say it quite openly. Fox Networks, at a conference I recently attended, made a joke about it saying that they are brand safe and that they are sure that there are no robots watching their shows. Part of me thought it was funny and part of me also thought that this is not how we are going to build a digital future. People are going to watch YouTube regardless and people are going to watch TV regardless, and we need to come together and just for a period of time drop the competitor issues we have around ourselves and just ask ourselves what we owe society. We owe it certain standards of taste and decency. We owe society not spreading hatred and falsehoods. We need to come together as an entire media sector to do this.
How many of the various issues surrounding digital advertising can be ascribed to the advertiser and the fact that many of them don’t seem to want to dig too deep into issues of transparency, etc.?
Personally, I have not come across this kind of attitude on the client side. What I have seen from the client side is “We don’t want to wreck our relationships” and “There is no other option.” Sometimes there is a little bit of acceptance for it. I think whatever has happened is actually, in a weird way, good news because it will make us better.
I refuse to beat up Facebook for whatever has happened recently because, of course, they do not want issues around visibility or around dreadful racist and hateful things being propagated. So, let us work with them to work around this and to come up with metrics that really are transparent and are verifiable by third parties.
I do think there is something weird about marking your own homework and reporting your own data. Do I think that it makes people evil? Absolutely not, but I do think that gives people an opportunity not to be subject to scrutiny. We have TAM here, we have BARB in the UK, Neilsen in America, and at least it is some independently verifiable view.
You spoke about transparent metrics. Which kind of metrics would you like to see getting adopted?
That is the single most difficult question that anyone can ask and I do not know the answer. I can tell you a couple of dreams that I have. I would love to work, first, with the business outcomes we have. Forget about media, what is the business outcome I want? And then, what is the metric common across media that helps me arrive at this outcome. And, this metric might be something that I have never promoted before. On the basis of this exposure, would I recommend it to someone? Now, this could be anything, a banner ad, a television ad, a piece of content, etc. So, this is a common metric, but is it the right metric? I don’t know the answer to that.
One thing I do know is that it is not about taking one lump of data, which is ratings, and one lump of data, which is impressions, and saying how do we hotch them together. Neilsen has tried to do it in the US and I find the methodology flaky. I wish I had the answer. I sometimes call it the God Metric.
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Social Beat wins SEO mandate of Tata CLiQ tag rss
The account was won after a multi-agency pitch
e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai.
Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”
Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”
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Will OOH dazzle this festive season?
As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season
Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.
Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce.
According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.
According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.
Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.”
With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.
Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.
“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.
The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes.
Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.
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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache
Some categories within the sector, however, may spend more in the quarter that follows the festive season
The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.
According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh.
Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri.
The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.
Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.
“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare.
The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare.
Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.
Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year.
“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi.
According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print.
Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III. So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.
According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital.
Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare.
He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”
Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year.
“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.”
For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.
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OMD appoints Dileep Raj Singh as Head of Digital for APAC
Singh will report to Charlotte Lee, CEO of OMD APAC
OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.
Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.
As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.
“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.
“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.
“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.
Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.
Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.
McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.
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Chandrayaan 3: Brands over the Moon
Some of the best moment marketing posts on India's crucial lunar mission
The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research.
To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.
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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan
WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah
As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.
Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid, BCCI secretary Jay Shah tweeted.
Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.”
“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”
“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”
The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray.
Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved.
The BCCI was reportedly expecting ₹4,000 crore gain through team auction.
It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.
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