Each of Coke's stories is relentlessly optimistic: Anupama Ahluwalia

Our work has straddled borders & challenged racial prejudices – guided by a common strand of DNA of optimism, says Ahluwalia of Coca-Cola, on the brand winning Cannes Lions Creative Marketer of the Year

e4m by Twishy
Published: Jul 3, 2013 8:28 AM  | 8 min read
Each of Coke's stories is relentlessly optimistic: Anupama Ahluwalia

In a world paralysed with negativity and despair, Coke’s resolution has been to go crazy and celebrate the unsung stories of kindness and joy that inspires us to adopt such acts of goodness. From ‘Believing in a happier tomorrow’ to being ‘Crazy for happiness’, Coca-Cola has always spread joy through moments of bonding and togetherness. Coke has showed the positive side of humanity by telling the world that for a fence someone puts up, 15,00,000 ‘Welcome’ mats are placed; for every grown-up who can’t write his name, there are 15 kids who can read a fairy tale; and while some fight over petty issues, millions share a Coca-Cola every day. The creative innovation across the world led to the brand being awarded as the Cannes Lions Creative Marketer of the Year.

Anupama Ahluwalia, Vice President – Marketing, Coca-Cola India and South West Asia, speaks to exchange4media on the brand winning at Cannes, Coke’s effort to unite India and Pakistan and much more...

Coke has been awarded as the Cannes Lions Creative Marketer of the Year 2013. Please share insights on the work that led to this prestigious recognition.
The Cannes Lion Jury notes that “this prize is presented to brands that have distinguished themselves by inspiring innovative marketing of their products across multiple platforms and who embrace and encourage creativity in their brand communications produced by their agencies. The Coca-Cola Company’s restless pursuit of creative innovation in the marketing of its brands across multiple platforms in many different territories has been honoured at Cannes for many years.”

Having said this, for years, Coca-Cola has always had a cultural point of view. Much of our work has straddled borders, challenged racial prejudices and defied gender stereotypes – all guided by a common strand of DNA – Each of our stories is relentlessly optimistic. We have always believed that Coca-Cola is a brand that will loudly say ‘yes’ in the face of ‘no.’ For the last 60 years, as long as Cannes Lions has been around, we have consistently backed creativity that makes a difference.

Coca-Cola's aim to unite India and Pakistan with interactive vending machines was much talked about. How effective, according to you, was it?
We have only received very positive responses from everyone who has interacted with the Small World Machines. The experience evoked many heart-warming and emotional reactions. One of the people from Pakistan who took part remarked, “It’s great to connect with an average Indian who is in most ways similar to an average Pakistani.” Another said, “It’s something to really bring the countries together”, and “It’s fantastic that you’re allowing people to see the other side as well, to not let it be a mystery anymore”.

The very fact that people have taken note of this video and are talking about it is what really matters and that keeps us going. We are very excited by the fact that this video has sparked a conversation – we consider this our success. Notably, this work has won several awards at Cannes this year.

Can you elaborate on the campaign themed around 'Refreshment at Rs 8' to drive the low price point?
In a move to further catalyse the market and fuel growth of the cola category, we have been offering our entry level pack for brand Coca-Cola – the 200 ml returnable glass bottle (RGB) – at a special promotional price of Rs 8.

The 200 ml pack, being the entry point into the category, is recruiting new consumers into the cola segment since it is an innovative and a very attractive price point. This promotional offer is in select markets and we have rolled out a strong communication programme to better optimise the proposition. We are leveraging our distribution and route to market capabilities to build on this exciting consumer proposition.

How are planning to tap the rural markets in India?
The rural market in India poses several challenges to beverage companies in terms of expanding their footprint, one of which is the availability of chilled products. One of the biggest challenges in rural market is getting more number of people introduced to consuming beverages in a ready to drink packaged form. In addition, distribution of soft drink beverages, including making them available in a chilled form is also a challenge. Hence, Coca-Cola India has been continuously thinking about newer and innovative ways to reach out to rural consumers.

We have done various innovations in chilling equipment. Due to intermittent or no supply of electricity, electric powered refrigeration is not a good option. Hence, Coca-Cola India has launched a new innovation named eKOcool. The eKOCool cooler overcomes the barrier of grid power availability and provides growth opportunities for many small business enterprises in areas, which have unreliable or no access to grid power.

Besides the eKOCool Coolers, in areas where electricity supply is intermittent, we have also placed eutectic coolers. These are coolers with brine solution that keep the product chilled even if there is no electricity supply for more than 12 hours.

‘Thums Up Jalsa’ is a unique consumer engagement initiative where Thums Up invites consumers to a thrilling action packed show which is running in its fourth year now. Thums Up has always been associated with action, attitude and adventure – a positioning that has made it India's largest sparkling drink brand. Through the ‘Thums Up Jalsa’ initiative, we aim to connect and engage with our consumers by giving them the opportunity to participate in and experience an evening of great entertainment and action. ‘Thums Up Jalsa’ is one of our largest consumer connect initiative for rural India and the response and encouragement that it has got from consumers over the years has guided us in making this event larger, better and more entertaining with every passing year.

We have also implemented a Hub & Spoke model for servicing smaller semi urban areas. This model enables us to reach villages with population of up to 2,000 and 6-7 outlets.

Why has Coke moved away from celebrity-focussed advertising?
The choice of celebrity depends on the core creative idea of the brand campaign. Depending on the requirement of the campaign script, we chose the characters/ brand ambassadors. Like our most recent ‘Coke Rs 8 Refreshment’ campaign features the cast of ‘Student of the Year’. They are extremely popular and were a perfect fit with the campaign thought and idea. So we don’t follow a particular rule; such decisions are based and dependent on the theme of the campaign.

In the West, Coke has created transparency in terms of calorie counts through the anti-obesity campaign. Are you planning for a similar move in India? If not, why?
The Coca-Cola Company is committed to providing factual, meaningful and understandable nutrition information about all our products. We believe in the importance and power of informed choice and support fact-based nutrition labelling and education that empowers consumers to make choices that meet their individual energy and nutritional needs, and those of their families.

For many years, we have provided basic nutrition information on our labels, even in countries where such information is voluntary. Where nutrition labelling has not been possible, e.g., on certain glass bottles, we’ve made the information available by other means, including company websites and consumer information telephone lines.

In September 2009, we were the first beverage company to make a global commitment to place front-of-pack energy information on nearly all of our packages by the end of 2011. We have rolled that out in India as well, which makes us the first beverage company in India to use front-of-pack labelling. We have also been providing nutritional information on all our packages.

How are you planning to enhance interactivity on the digital platform in India?
The digital platform is evolving at a great pace and we are, and we will, continue to invest ahead of curve on this very important medium as we understand its effectiveness and engagement potential, especially amongst our core target. With the rising popularity and the expanding user-base, digital media is definitely an important constituent of our marketing mix and the spends are progressively going up. A recent example is the Thums Up Facebook game we created for the digital platform. This is the first time Coca-Cola India took forward a brand thematic campaign through an engaging game to achieve top of the mind recall. The latest example is of the Fanta interactive graphic novel which brings alive the ‘Play’ proposition.

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Social Beat wins SEO mandate of Tata CLiQ tag rss

The account was won after a multi-agency pitch

e4m by sunny saini
Published: Oct 23, 2023 5:51 PM  | 2 min read
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e4m e4m Social Beat has won the SEO mandate for Tata CLiQ, one of the fastest-growing omnichannel marketplace in India. Social Beat has been entrusted with optimizing existing content, as well as launching new, optimized category pages systematically on Tata CLiQ’s platform to scale monthly organic traffic by 2x over the next year. The account was won after a multi-agency pitch and will be serviced by Social Beat’s offices in Mumbai. 

Shishir Kataria, Director - Marketing, Tata CLiQ, “Shoppers, e-commerce or otherwise, continue to heavily rely on search and discovery throughout their shopping journey, be it engaging with the latest fashion trends or hunting for the best buys. No wonder a platform's ability to be a part of this journey organically drives significant consideration for it amongst potential shoppers. We, at Tata Cliq, are confident that Social Beat will help us develop and optimise content that is highly discoverable to grow our engagement and revenue. Our goal continues to be to drive more and more shoppers to our platform with optimised and curated products and relevant content.”  

Vikas Chawla, Co-Founder, Social Beat said, “We are thrilled to partner with Tata CLiQ in their growth journey. We aim to scale traffic to the Tata CLiQ platform manyfold over the next year. Our team of specialised SEO and Content strategists will be working closely to achieve this”

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Will OOH dazzle this festive season?

As the celebrations begin, experts tell us the trends and challenges for the OOH sector this season

e4m by sunny saini
Published: Oct 12, 2023 4:13 PM  | 3 min read
Test

Be it the flower-clad taxis in Mumbai for Made in Heaven Season 2 promotion or Zomato’s ‘kheer mangoge kheer denge’ billboards, India's OOH advertising sector has undergone substantial transformation and expansion in the recent years. Even though the medium was severely hit during the pandemic years, it has now managed to rebuild its status. Now, with the onset of the festive season, elections and the cricket world cup, OOH is expected to see more and more advertisers come on board.

Amarjeet Hudda, Chief Operating Officer, Laqshya Media Group, believes most of the clients spend a lot of money during the festive season, especially for Durga Puja, Dussehra and Diwali, targeting their customers in a festive mood. The categories that spend heavily during these months are Auto, Consumer Durables, Real Estate, Organised retail, and E-commerce. 

According to Dipankar Sanyal of Platinum Outdoor, there was a huge surge in the festive season last year, and he expects the same this year too. “Last four to five years have turbulent for outdoor. It was picking up in 2019, but then Covid came and everything went flat for two years,” he mentioned.

According to EY-FICCI’s M&E Report 2023, OOH media grew 86 percent in 2022 to Rs 37 billion. The value includes traditional, transit and digital media, but excludes untracked unorganised OOH media such as wall paintings, billboards, ambient media, storefronts, proxy advertising.

Sharing the brand’s perspective, Shivam Ranjan, Head of Marketing, Motorola-APAC, said, “We are going into this festive season with a strong mix of media, including OOH. Within OOH, we are focusing on digital OOH, due to its capability of programmatic serving, measurability, and near real-time insights that allow us to be agile with the communication and optimisation of our campaigns.” 

With urbanisation, improved infrastructure, rising consumerism and an increased spending power, clients' expectations from OOH advertising too have evolved. “The clients expect better ROI on every investment, best in class innovations, tech-led planning and execution. Today, technology plays an important role starting from planning the campaign, to measuring metrics to ROI,” Singh explained.

Another trend that Sanyal has observed is that traditionally advertisers looked at spending on OOH nearly two weeks prior to the festivities, but now, most advertisers have now started advertising a week earlier so that they can get maximum eyeballs. Additionally, the digital OOH advertising (DOOH) has also emerged big. The digital OOH screens increased to around 100,000 and contributed eight percent of total segment revenues.

“Now with digital, there is more space for advertisers to come in one frame. Because of this, you can see it is getting more attractive. The innovations too are coming in at a much lower cost and creating a greater impact,” shared Sanyal.

The only challenge with the medium, according to Ranjan, is OOH being a fragmented industry with lack of measurability and agility. This becomes a serious issue for ROI-centric brands. However, the growth of DOOH, which is dynamic, agile and measurable, is giving marketers the confidence to invest in the medium backed by relevant data and outcomes. 

Adding to this, Hudda highlighted that availability of good media spots is the biggest challenge in this season as media assets are limited and demand is very high. Due to the gap in the festive season, many clients are not able to fully optimise their campaigns. Rather sometimes, clients are even compelled to divert their budget which adversely impacts the industry, he shared.

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Banking on positive consumer sentiment: BFSI optimistic on doubling festive AdEx : Cache

Some categories within the sector, however, may spend more in the quarter that follows the festive season

e4m by sunny saini
Published: Oct 11, 2023 6:10 PM  | 5 min read
banking

The BFSI sector is expecting a surge in demand for loan during the festive season and is looking at increasing its ad spends to cash in on the celebration spirit. Industry leaders say they are hopeful of witnessing a good growth in the number of applications for auto loan, home loan, credit card and health insurance during October, November and December due to positive consumer sentiment this year. However, though most of the BFSI players are planning to double their advertising budget this time compared to the previous year, there are some who are not investing too heavily on marketing during the festivals as they plan to save the money for the fourth quarter.  

According to Shailendra Singh, MD & CEO, BOB Financial, they witness incremental growth every year during the October-December quarter, and they anticipate an increase in consumer spending as well as new enrolments for cards this year too. “There remains a surge in customer demand for credit during the festive season,” said Singh. 

Singh shared that the company is fully geared up for the launch of #FestiveShoppingRewards on all Bank of Baroda credit card variants under the theme ‘Reimagine Festivities’. They would kickstart festive offerings with the start of Navratri. 

The festive season does not just see the demand for credit go up, but there is an increase in applications for health and motor insurance too during this time of the year.

Aabhinna Suresh Khare, Chief Digital & Marketing Officer, BajajCapital Ltd, shared that among insurance products, health insurance and motor insurance reign supreme during festivals. According to Khare, the demand for mutual funds and SIPs too sees a hike.

“Overall, the festive season presents an opportune moment to secure insurance coverage. A plethora of attractive products and services are on offer, with financial institutions extending special discounts and promotions to entice new customers,” said Khare. 

The company launched #BlessMeGanesha campaign during Ganesh Chaturthi. “Our goal for this festive season is not only to provide financial solutions but also to create memorable experiences and deepen the connection with our customers,” said Khare. 

Though all major sectors spend heavily on advertising during the festive season, within the BFSI sector, some categories spend more in the quarter that follows the festive season.  

Explaining the trend, Samir Sethi, Head of Brand Marketing, Policybazaar.com, said that the festive season has varying impacts on the BFSI sector. In the banking sector, for instance, the demand for loans surges as many individuals purchase items and undertake home renovations. Conversely, in the insurance category, the festive season doesn't result in significant changes. Instead, the insurance industry experiences its peak season after the festive period, particularly during the fourth quarter of the financial year. 

“As the festive season approaches, there is a noticeable increase in car sales though, leading to a surge in the demand for motor insurance. Consequently, we see a significant uptick in the requests for motor insurance policies. During the festive period, there is an upswing in demand for various categories, such as electronics. However, in the insurance sector, this period doesn't significantly affect us, so we don't run specific campaigns targeting festivals. Nevertheless, we do roll out multiple campaigns throughout the year, and some of them may coincide with the festive season,” said Sethi. 

According to the TAM AdEx report on BFSI sector across media for H1, the advertising volume of the sector grew on TV, radio and digital, but declined in the print medium. The report indicated that ad impressions on digital saw 91% rise during Jan-Jun '23 over Jan-Jun’22. The increase was 32% for radio and 4% for TV. The ad space of the BFSI sector decreased by 7% in print. 

Speaking on media mix, Singh shared that BOB Financial has a good mix of customer segments belonging to Tier I, II and III.  So, understanding their needs and preferred form of media channels, the company will reach out to them through relevant media promotions. “For the easy discovery of our offers, we shall have a dedicated offers page with regular promotion of top offers on our social media and other digital channels,” said Singh. Without disclosing the figure, Singh shared that the company’s promotion budget has surely increased from last year and it will be visible through their multi-channel promotional activities.

According to the TAM report, in the BFSI sector, life insurance is the leading category on TV and radio whereas mutual funds is the top category on digital. 

Khare highlighted that in recent times, Bajaj Capital has observed a significant growth in audiences on online platforms and the changing preferences of their clientele. “This observation led us to recalibrate our marketing approach, placing a heightened emphasis on digital avenues,” said Khare. 

He further added, “Our promotional efforts are primarily digital-focused, accentuating areas like social media engagement, search engine outreach, content-driven marketing, and targeted online advertising. As we approach the festive season, we've fine-tuned our online approach. By harnessing the insights from data analytics, we aim to grasp our clients' needs and inclinations better, ensuring our content is both tailored and pertinent.”

Khare also mentioned that Baja Capital has doubled its advertising budget compared to the previous year. 

“This increase in our ad spend signifies our confidence in the opportunities this festive season presents. This impressive surge in our budget allocation underscores our dedication to maximizing the potential of this festive season and driving significant expansion within our business. We firmly believe that this increased investment in advertising will not only elevate our brand presence but also lead to an exceptional uptick in customer engagement and sales.” 

For Policybazaar.com, the media strategy primarily involves a blend of television and digital platforms, an approach that has remained consistent in recent years and is expected to continue in the foreseeable future.

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OMD appoints Dileep Raj Singh as Head of Digital for APAC

Singh will report to Charlotte Lee, CEO of OMD APAC

e4m by exchange4media Staff
Published: Aug 26, 2023 9:02 AM  | 3 min read
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OMD has added a Head of Digital (HOD) to its Asia Pacific (APAC) regional leadership team with the hiring of Dileep Raj Singh.

Singh is a digital native and brings with him a wealth of experience across product, media agency and client side in APAC, North America and the United Kingdom. His last 10 years have been spent building diverse digital marketing teams covering areas like performance marketing, digital media planning, ad/martech, product marketing, branding and measurement.

As HOD, he will accelerate OMD’s digital leadership agenda, rooted in helping clients address their business challenges and digital ambitions. He will be supporting OMD’s local teams in APAC on operational excellence, and digital transformation frameworks and roadmaps; and the development and implementation of our digital leadership agenda. He will also be working hand in hand with both our regional and global networks to initiate complementary workstreams for our clients in APAC.

“We will continue to invest and win in digital as part of our wider goal to be our clients’ most trusted business transformation partner,” said Charlotte Lee, CEO of OMD APAC.

“It is our global ambition to continue our leadership position in digital, data and technology. In line with this ambition, we are excited to have Singh come on board the OMD APAC leadership team. His background of agency, in-house and start-up experience position him perfectly to understand and address our clients’ business needs,” added Lee.

“Digital media and access to our audience, as we know it, is changing quite rapidly around us. This puts most of us in a delicate but remarkable position, a position from which we can shape and contribute to conversations about the next evolution of digital media. As we embark on this journey, I want to leverage the strength of the OMD network – people, technology, data, tools and platforms – to help our clients pivot and navigate through all the new and evolved possibilities in digital media. With this, I aim to position OMD as an unrivaled partner for our current and future clients; to dominate and succeed in this incredibly competitive and multifarious digital realm,” said Singh.

Singh will report to Lee, and work closely with the team including Chief Strategy Officer (CSO), David McCallen, and Chief Client Officer (CCO), Sadhan Mishra, to drive and support APAC local markets as well as regional clients on digital, data and technology needs.

Mishra was promoted to CCO of OMD APAC recently in June 2023. He will continue to be CEO of OMD Singapore, a position he was promoted into last August. Mishra has been with OMD for over 13 years and in his concurrent new role as CCO, he will focus on key client relationships, understanding their business needs and ensuring we remain a critical partner on their transformation journeys.

McCallen was elevated to the role of CSO of OMD APAC in April 2022, and was previously the CSO of OMD New Zealand for five years where he helped the agency to attain the top place in the market for new business, overall billings and award wins. Since starting in the APAC role, his focus has been on connecting and elevating strategic best practices across the region, building capabilities across a range of strategic outputs, and supporting new business growth both regionally and locally.

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Chandrayaan 3: Brands over the Moon

Some of the best moment marketing posts on India's crucial lunar mission

e4m by exchange4media Staff
Published: Aug 24, 2023 2:22 PM  | 1 min read
Chandrayaan

The nation is in a celebratory mood with its moon mission Chandrayaan 3 making its smooth landing on the lunar surface on the evening of August 23, 2023. The Pragyan rover is in pursuit of discovering water on the moon and is a vital feat for India's ambitious space research. 

To celebrate this momentous episode in Indian space research history, netizens have taken to the internet to express their excitement, hopes and fears for the nation's  lunar mission. Joining them are brands who have crafted creatives to mark the historic occasion and capture the emotions of the nation who have their eyes set on the moon. Here is our pick of some of the best Chandrayaan 3-moment marketing posts.

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BCCI rakes in Rs 4670 cr in Women's Premier League team auction: Jay Shah 26 Jan

WPL has broken the inaugural auction record of Men's IPL in 2008, tweeted Shah

e4m by sunny saini
Published: Jan 26, 2023 4:21 PM  | 2 min read
women ipl

As expected, Wednesday turned out to be another historic day in Indian women's cricket with BCCI having a windfall gain of Rs 4,600 crores by auctioning five team franchises for the first season, a higher sum compared to what men’s IPL franchises offered to the cricket body during the launch in 2008.  

 Adani, IndiaWin Sports, Royal Challengers, GSW- GMR cricket and Capri Global have won the bid,   BCCI secretary Jay Shah tweeted.

Shah shared in a series of tweets, “Today is a historic day in cricket as the bidding for teams of inaugural #WPL broke the records of the inaugural Men's IPL in 2008! Congratulations to the winners as we garnered Rs.4669.99 Cr in total bid.” 

“This marks the beginning of a revolution in women's cricket and paves the way for a transformative journey ahead not only for our women cricketers but for the entire sports fraternity. The #WPL would bring necessary reforms in women's cricket and would ensure an all-encompassing ecosystem that benefits each and every stakeholder.”

“The @BCCI has named the league - Women's Premier League (WPL). Let the journey begin…”

The country's top corporates had bid aggressively for the league. Over 16 groups including IPL franchise owners, Adani group, Torrent and Haldiram were believed to be in the fray. 

Given the popularity of IPL in India, the event is touted to be a big draw for all stakeholders involved. 

The BCCI was reportedly expecting ₹4,000 crore gain through team auction.

It’s noteworthy that Viacom18 has won the Women's IPL media rights for Rs 951 crore for the next five years creating euphoria around the league whose first season will be held in March.

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