“Yahoo’s biggest challenge is to connect the consumer to the services that we offer” Neville Taraporewalla, Country General Manager, Yahoo! India, speaks about Yahoo!'s ambitious plans

e4m by exchange4media Staff
Published: Sep 16, 2005 10:35 AM  | 7 min read
&#8220;Yahoo&#8217;s biggest challenge is to connect the consumer to the services that we offer&#8221; <br>Neville Taraporewalla, Country General Manager, Yahoo! India, speaks about Yahoo!'s ambitious plans

If it were a country, it would be the third largest nation in the world — with over 398 million consumers across the globe. Each day, it delivers 18 times more mail than FedEx and has the highest usage amongst all other Internet sites in India. The Network delivered 2.4 billion page impressions in July 2005 to India. It has 14.8 million unique users vesting the Network from India in a month: 69 per cent of the online monthly population in India. The latest IMRB report shows it as having the highest awareness amongst Internet users in India (scoring a whopping 60 per cent+ in awareness levels) that is way above other competitors in the Indian market.

Who else but Yahoo! could possibly have pulled that one off? IMRB's recent study (the above findings are from it) of Yahoo! India revealed that its TOM (Top Of Mind) recall rate is the highest, while Indiatimes and MSN are distant followers. It is also showed that Yahoo! India is not only the most common website used for chatting, but also the most common IM (Instant Messenger) platform used. MSN was a far third.

The man behind it all, Neville Taraporewalla, Country General Manager, Yahoo! India, speaks to deepti khanna bose. Excerpts..

How is Yahoo! India doing?

You know, we started in 2000, and we had a good year; we had some bad years — 2001-2002 were not exceptionally good because they coincided with the dot com bust. The end of 2002 was our lowest ebb and after that, we did restructuring within the organisation. And since 2003 — to answer your question — we have been profitable every quarter. We mapped our resources based on the business that was in the market then. And since then, we have consistently grown overall both in terms of the users who come to the Yahoo! India portal; and the sum total of advertisers and marketers, who use the Yahoo! portal to target and reach out to their consumers. I personally believe that digital media —particularly the Internet — is here to stay. It's very clear that the audience is growing. And we are a market leader, in terms of various portal offerings that we have. So, Yahoo India has been doing well and we plan to further invest: in terms of business; in terms of infrastructure. Manpower wise, we're planning on expanding about two-fold and we will get the best talent in the business. In addition to that, we're also looking for a core senior management team, to scale up the business much faster in the next couple of years. So you will be seeing a lot more of Yahoo! in the year 2006.

Why all this new communication for Yahoo! Mail, when already in most people's minds, Yahoo=E-Mail?

If you see a recent survey done by IMRB, it talks about the level of engagement of Internet users in India — for over 70 per cent, the single biggest activity they do, is send and receive e-mails. And that is why, though users log on for different types of content. The largest consumption on our portal is of the Yahoo! Mail service. That's why a lot of people ask me about this new Mail campaign that we've just launched; it's a function of the fact that for over 70 per cent of Internet consumers, using e-mail is their primary activity. There is no better product than the Yahoo! Mail product, which pushes through better. The fact is that recently we've done a whole lot of product upgrades within the Yahoo! Mail service, which is one of its kind and not available among any of the competitors. The fact is that we are a superior service compared to all other competitors, and we felt that on a scale of 1 to 10, we are also on the higher side of the scale as far as product features, as compared to anybody else. Therefore it was important for us to talk about new aspects of the Yahoo! Mail, acquire more customers — new sets of customers who have recently started using the Internet — because we believed there was an opportunity for us, so we went ahead with it.

Has your new campaign delivered?

The new campaign has done well; it was just released in July. We've had a very good August in terms of new activations and increase in page views. We are monitoring the campaign and have acquired more registered users in comparison to the previous months; so I'd say the campaign has been very successful with the target audience we had planned it for. As for our advertisers, it has also delivered on that; and at the end of the campaign — which is the third month — we will evaluate its three-month performance. So far it has been very positive.

Why did Yahoo! India sign up Malaika Arora Khan as a brand ambassador?

I've been asked that question a lot. We never looked at her from a 'brand ambassador' point of view. If you look at the campaign, we've used six different people; the idea was to have people who are all from different walks of life. You have a girl, who is a student; a young guy who is a businessman, a father, and a celebrity (Malaika Arora), amongst other people.

Then why do you have Malaika on the sign-in page for Yahoo! India Mail?

What we thought (when we signed her up) was to extend her image to a couple of other things that we do, and putting her on the sign-n page was just one of those things. I don't know what you feel about her, but I think she looks wonderful. There was no other 'angle' to it; we wanted someone who was energetic, photogenic, and spontaneous for whatever it was we were going to do. So it came out of that. And then, we extended it to Malaika series for Yahoo! Mobile downloads. It's custom-made for mobile phones; this is the first time anyone's done something like this, where they've actually shot all the images only to be downloaded on mobile phoned. She modelled for it, Atul Kasbekar shot it, and if you see, it has Yahoo! branding and her autograph; it's the 'Malaika Signature Series' as we call it, and can actually be downloaded onto your mobile phone as a theme, and it's also animated!

A couple of days ago, The New York Times reported that Yahoo! had just hired some war correspondents/journalists. Do you have any such initiatives planned for Yahoo! India?

It's part of an overall strategy; we recently had Lloyd Brown join us for various things. And obviously, there is a move towards how we package content towards our customers. It was all part of that strategic move. How that gets rolled out in different markets is still too early to say... but I feel it is a beginning and see it happening in various markets. Every market is so different; there is so much stuff we can do in India, and be given the bandwidth and all the resources to do to.

How is Yahoo! India Mail doing versus its other e-mail service competitors in India?

Let's not just talk about e-mail, ok? We are a portal, which that offers content, plus communication. If you look at the Yahoo! Portal offerings, our home-page is a very big page. We have been used for cricket, finance and …

To read the entire article, buy a copy of Impact Advertising and Marketing magazine dated September 19-25

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Lionhearts at Cannes

The Indian lion hunters have had their best year so far. Cannes Lions 2006 is an even bigger whirligig of Advertising and the business of marketing advertising. And much more. Anurag Batra, Publisher and Editor-in-Chief – exchange4media Group, who’s in the thick of it all with his ear to the ground, writes from the French Riviera

e4m by exchange4media Staff
Published: Jun 26, 2006 5:40 PM  | 4 min read
Lionhearts at Cannes

The Indian Bull Run continues at Cannes as wego into print. Film is one category that might add further to India’s already respectable tally. There were a healthy number of entries too,from India this year – 738 against the 602 we sent in last year.

Sometimes, the list of winners doesn’t do justice to those that came so close to a Lion. So, for the record, and also in appreciation of all the blood, sweat and tears that went into each and every glorious short listed Indian entry at Cannes Lions 2006, Impact is printing the list of the short listed entries.


THE INDIAN SCORECARD:
At the time of going into print, JWT has two Gold Lions for the count, with fi ve entries in Press (Levi’s) bagging Gold, and one Promo Lion for Pepsi’s urkure. O&M and Rediffusion DYR won one Outdoor Gold each, for clients Discovery and MidLand Bookstore respectively. Also in the Outdoor category, Leo Burnett won Bronze for Dinodia Photo Library, and so did Everest for clients Cancer Patients Aid Association.

In Press, O&M’s work for Indian Association for Promotion of Adoption and Child Welfare won Silver, with its two entries. Leo Burnett bagged the Bronze Lion for its campaign for Maneland Jungle Lodge. In the Lions Direct competition, ediffusion DYR raked in Silver, for work on MidLand Bookstore.

Among the Media Lions were Leo Burnett and Madison. Leo Burnett won Silver for Prerana, while Madison Communications bagged two Bronzes – one for P&G Home Products and the other for Cadbury.

Our favorites like the Ariel ‘Corners’ campaign didn’t feature even in the shortlist, leaving us bewildered. But that’s the beauty of Cannes. You can’t really track who has done what and entered what in each sub category. Having said that, except for the Promo Lions winner from JWT, most other pieces are familiar works recognized at several awards.

At last count, we won four Golds, three Silvers and fi ve Bronzes. (See list of winners) And the Film Lions holds promise. We’re getting there.


UNIVERSITY OF CONVERSATIONS
I listened to Maurice Saatchi on Thursday, spellbound by his “One Word Equity for Brands” concept. Saatchi’s ruthlessly imple philosophy boiled down to the word being the word that a company wants associated with its brand. Google can be described through the One Word Equity by the word Search. Saatchi‘s call inspired and impressed me a lot. I also try and follow what I learn and implement it in my daily work. What is the point of knowledge if one does not apply it? We are not into it for intellectual and visual masturbation.

When I sat to write about Cannes for Impact, I said to myself I should be able to describe Cannes Advertising Festival in a single word. The two words that competed in my mind for that single word were: ‘University’ and ‘Conversations’. I am not sure the festival organizers necessarily think the same.

Before I elaborate on the choice of my words, let me start by telling you a story about Roger Hatchuel. Hatchuel was the founder of the Cannes Advertising festival which is regarded by most as the “Olympics of Advertising”. Now that could be another expression for Cannes. Romain Hatchuel, Roger’s son, who was the festival’s chief executive till 2002, joined EURO RSCG in a senior position after disagreements with his dad over shifting the festival’s London headquarters to Paris, and this led to Emap communications taking over the festival two years ago. While Emap has tried to broaden and professionalize the appeal by initiatives like the Media Person of the Year, giving a separate award and jury for outdoor, it would be fair to say that Hatchuel has created and left behind a masterpiece and laudable celebration of advertising creativity. What continues aspart of his legacy is the weeklong stint at Roger Hatchuel Academy by international students studying advertising and communications.

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Kids have emerged into an assertive consumer group, says KidSense study

So you&#8217;re buying a car? Or an exotic summer holiday package for the entire family? A washing machine, perhaps, to replace the one that&#8217;s, well, outlived its lifespan, or an air conditioner? Or Insurance, maybe? You&#8217;ve compared prices, specifications, colour, plan, features, whatever, right? And made a decision about what to purchase? Good. But wait. Don&#8217;t bring out that cash or credit card yet, because if your toonager or tweenager, or even your tot of a toothager prefers something else, chances are you will change your mind, give up your own selection, and end up buying what your kid prefers.

e4m by exchange4media Staff
Published: Jun 12, 2006 12:06 PM  | 3 min read
Kids have emerged into an assertive consumer group, says KidSense study

So you’re buying a car? Or an exotic summer holiday package for the entire family? A washing machine, perhaps, to replace the one that’s, well, outlived its lifespan, or an air conditioner? Or Insurance, maybe? You’ve compared prices, specifications, colour, plan, features, whatever, right? And made a decision about what to purchase? Good. But wait. Don’t bring out that cash or credit card yet, because if your toonager or tweenager, or even your tot of a toothager prefers something else, chances are you will change your mind, give up your own selection, and end up buying what your kid prefers.

So – and much more – say the findings of a study conducted by Disney, the leading media brand, and GroupM, the world’s leading full service media investment management company.

KidSense, which Rajat Jain, MD, The Walt Disney Company (India) describes as “ a strategic initiative to bring insights into the world of kids,” is a comprehensive single source study on Kids in India that combines both quantitative and qualitative research.

And why did Disney and Group M decide to venture upon this joint endeavor to explore the exciting world of kids in India?

Because kids have been largely ignored by the media and marketing fraternity due to their insignificance and their relatively lower spending power. Hence they have for long been classified into a holistic segment of ‘4-14 year olds’ which was rarely researched into. This led to the failure to realize the potential of this knowledge to create better and relatable products for Indian kids.

Says Jain, “The study was jointly launched to explore the world of kids and share insights with the media and marketing fraternity. Kids have increasingly emerged as savvy, sensitive and an extremely important consumer segment today. As global leaders in this genre, it is our responsibility to understand kids and provide a knowledge-house for all the stakeholders.” Jain hopes that the findings of this study would act as “a credible reference-point for the industry, our business partners and help grow the business in this industry as a whole.”

Ashutosh Srivastava, CEO, GroupM, South Asia, says, “The association of GroupM with Disney is all about unlocking value in this growing market segment of young consumers. An important learning for all is that kids like to be spoken to in their own environment – their schools, their play areas, their homes and their shows. Disney’s KidSense shows new realities of influence from this genre on purchase decisions in categories ranging from confectionery to cars and insurance companies.” In other words, if marketers want to sell more, they need to influence the parents through the kids. And how do they do that? Simple. As Srivastava puts it, “talk the kids language to enter their homes.” And if you want to connect with kids in the 4-14 age group, you’ll have to speak not one, but three languages. That’s right, but more on that in a bit.

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New Age Media: Wanna read my newspaper? Sorry &#8211; it&#8217;s personal!

e4m by exchange4media Staff
Published: Jun 3, 2006 1:25 PM  | 1 min read
New Age Media: Wanna read my newspaper? Sorry &#8211; it&#8217;s personal!

The first thing that begins our morning everyday, along with the mandatory cuppa is the newspaper. People from all walks of life- vegetable vendors, businessmen, savvy housewives and inclined-towards-art souls read it. While there are some news pieces which are relevant to all, quite a bit of the content as well as the advertisements fail to evoke the desired interest in some readers.

We have come a long way from having print editions to the online avatars. A logical step ahead would be a possibility that would accommodate customized content and advertisements based on the reader's preferences.

This will bring about a shift from a pushed content to a pulled content. The possibilities are vast. There can be translated versions for people who want news only in a particular language. There can be kids who will be happy with a personalized edition that features stuff on their favourite games. The stock market buff will be delighted to go through his unique personalized newspaper that has anamysts' say on the ongoing boom or bearish trends as the case may be.

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Baby I&#8217;m A-want You!

e4m by exchange4media Staff
Published: Jun 3, 2006 1:23 PM  | 3 min read
Baby I&#8217;m A-want You!

That’s what each women’s magazine seems to be telling every potential reader. Women's magazines arguably have a certain homogeneity to them. The glossy look, the thin, preposterously dressed women, the endless perfume and make-up ads. Yet we love the escapism they offer. The Indian market place has exploded with brands and magazine in the last 10 years, and now, there’s another – Marie Claire’s India edition, launched on the 2nd of June. Shalini Amarnani casts an analytical look at the world of Indian Women's magazines – which are definitely bracing for renewed battle with one more aggressor – and tries to see where Marie Claire is likely to find its place.

The battle for the Indian Woman's mind-space began some 10 years ago. Till then the English magazine-consuming population had a limited choice reading women Eve's Weekly, Femina and Women's Era.

The paper quality was poor, as was the photographic element. The content was mainly about how to be a blushing bride, handle your in-laws and dish out the most scrumptious food. Woman' Era is still stuck in that era.

Foreign magazines like Vogue, Harper Bazaar, Cosmopolitan, Elle, Marie Claire and the like would come to you only if you had friends coming from abroad, or you could catch a year-old issue at the raddiwala.

Enter stage left : Marie Claire

After a decade we are seeing the entry of another big international name. The entry of Marie Claire in the Indian market from the solid Outlook Group has rattled a few quarters. The advertising pie will be redistributed, as will the readership. Claims Suresh Selveraj, the magazine’s Associate Publisher, “Marie Claire's entry in India will change the journalist standards amongst the women's magazine in India.”

Marie Claire is known worldwide as a fashion magazine for the thinking woman. So, besides a lot of elegant fashion and beauty they have strong features content. Says Editor Shefalee Vasudev, “We have first-person articles, special investigative reports, relationships, photo stories, and hope to develop a lot of bold and beautiful reports that tell people about India and not the rich urban India. We believe in being real. So we will talk about issues in India as they are. Our fashion content is slick and doable – it doesn't come from a dream factory but it shows women possibilities in fashion. And leaves them with many good ideas.”

The older players are shuffling along The change in Women's magazines in India came with the entry of Cosmopolitan and Elle in the Indian marketplace. It shook the players out of their slumber and got them rethinking their strategy. In this story, one has attempted to analyze the major players in this arena, and their strengths and weaknesses.

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Research shows how B2B sites can achieve success

Anew research study by the International Federation of the Periodical Press (FIPP) has unveiled key methods used by business-tobusiness (b2b) magazine publishers to create some of the world's most successful and profitable b2b websites.

e4m by exchange4media Staff
Published: May 21, 2006 7:42 PM  | 1 min read
Research shows how B2B sites can achieve success

Anew research study by the International Federation of the Periodical Press (FIPP) has unveiled key methods used by business-tobusiness (b2b) magazine publishers to create some of the world's most successful and profitable b2b websites. The Routes to Success for Business-to-Business Publishers' Websites study has found that around 66 per cent of websites surveyed are in profit, compared with only about 25 per cent in the same survey four years earlier. The proportion of sites making a loss has fallen from about 50 percent to less than 20 per cent. The objectives of the survey were: to examine good practice online among publishers of printed b2b magazines worldwide; to learn how success has been achieved; and to better understand how publishers are using the internet in conjunction with their magazines.

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Will Bangalore move to the Mid-day beat?

Word on the streets of Bangalore is that The Hindustan Times is looking to enter the market. Admittedly, Bangalore is next on the Deccan Chronicle's agenda too. Rumors on the next stage of DNA's ambitions featuring Bangalore are doing the rounds too. But all these are rumours. And then, there's fact. About a publication. t h a t ' s mastered the art and business of the English tabloid in India. Midday, the paper whose t a g l i n e professes it's for - and profiles -- Mumbai on the Move, is on the move itself. Midday, it's been confirmed, is Bangalorebound.

e4m by exchange4media Staff
Published: May 21, 2006 7:39 PM  | 2 min read
Will Bangalore move to the Mid-day beat?

Word on the streets of Bangalore is that The Hindustan Times is looking to enter the market. Admittedly, Bangalore is next on the Deccan Chronicle's agenda too. Rumors on the next stage of DNA's ambitions featuring Bangalore are doing the rounds too.

But all these are rumours. And then, there's fact. About a publication. that's mastered the art and business of the English tabloid in India. Midday, the paper whose t a g l i n e professes it's for – and profiles -- Mumbai on the Move, is on the move itself. Midday, it's been confirmed, is Bangalorebound.

Four weeks from now, a team of 50-odd journalists and other staffers that comprise the team of the forthcoming Bangalore Mid-day, will heave a collective sigh of relief. Many of them were hired as long as three, even four months ago, but were sort of kept on hold, doing nothing much.

A few got so bored, they left. But now, it is final. Under the stewardship of Editor Anil Thakraney and Publisher Sundar Kondur, Tariq Ansari is now ready to unleash the Bangalore edition of Mid-day, with the same tagline: Bangalore on the move. And so, Bangalore will soon witness intense action in the print daily space in English, in the months to come. Vijay Times, the last entrant into Bangalore's English daily market, from the. publishers of the leading Kannada daily (ABC) Vijaya Karnataka, has grown appreciably since its early hiccups. Market leader The Times of India is still miles ahead, and Deccan Herald from The Printers (Mysore) is ahead too, but by a much smaller margin

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It’s EMVIES time again

e4m by exchange4media Staff
Published: May 13, 2006 5:21 PM  | 4 min read
It’s EMVIES time again

The time to celebrate media initiatives are here again. The Bombay Ad Club instituted Media awards, EMVIES are just around the corner. In keeping with its annual schedule, this year the awards are planned on June 22, 2006. Action around the EMVIES has commenced with the Bombay Ad Club inviting entries for the event. In the past four years, EMVIES has seen the trend of increasing the number of entries that it has been getting last year seeing a peak of over 350 entries. EMVIES Chairperson Apurva Purohit states that this is what The Ad Club is expecting this year as well. To take a closer look before commencing action around the awards, the Ad Club had organised a pre-judging cocktail, inviting professionals from the industry to given their opinions on the awards and the judging process. “We received a very positive feedback from these industry leaders and they commended the Ad Club to be able to out together such an event for the media,” informed Ad Club's Bipin Pandit.

The EMVIES has seen in participation year-on-year, the number of entries in the first year was 78, which steadily notched up to 125 plus, 200 plus to the 350 plus mark last year. Purohit puts in a word of caution here. Purohit said, “Getting the mark of 400 was a sense of peak as every agency had participated last year with a decent number of entries.We are expecting to secure the margin this year as well.” She believes that between the addition of new categories and streamlining of some of the existing categories, the said target can be achieved. Another noteworthy factor that was seen in 2003 were the different industry bodies that participated in the EMVIES. Moving beyond from just the media agencies, research agencies, marketers, channels and interestingly creative agencies had competed to take home an EMVIE. “And we had seen some very good work coming from all of these organisations,” emphasised Purohit.

She further added, “EMVIES really are pan industry award for media innovations and I expect the same kind of participation this year as well.” Another area of expectations comes from the quality of entries. Purohit said, “Without doubt, every year we have seen improvement in the kind of entries that have come and this year wouldn't be any different either. Especially in categories like new media, out-of-home, never before used media, we have seen some genuine innovations.” Hopefully TV and Print will also show the next level of media innovations this year. Nonetheless, all said and done, the expectations from the industry to feature some ground breaking work is also high. EMVIES forms are sent across to agencies and can also be downloaded from exchange4media.com. The last date isMay23, 2006. The awards has roped in Times Now as the title sponsor. The category sponsors are indiatimes.com for the digital category and Radio Mirchi for the radio category. TAM continues with the award sponsorship of the 'Best TV Research' category. exchange4media.com is the official media partner.

Explaining more on the reasons why TimesNowpartnered with the event, Partho Dasgupta, Vice President and Business Head of the channel elaborated, “Times Now supports advertising and media fraternity.We even have a weekly show called the Brand Equity dedicated to this audience. We were associated with the Ad Review 2006, International Advertising Association, the Brand Equity Quiz and with Abbys. EMVIES takes us a step further in our celebration of good work by media agencies.” While Dasgupta “wishes to recognise the excellence in media industry through EMVIES”, Prashant Panday, Dy CEO, Radio Mirchi opines that as a media event, EMVIES has come a long way. “Given the kind of industry initiatives we have been associating with, EMVIES surely fits our scheme of affairs perfectly.” The countdown has begun. Can MindShare retain its Champion status?Will Lodestar claim back 'Agency Of The Year' Award? Will agencies like Maxus and Initiative, Starcom take home the Grand EMVIES?

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