International: What's Really Wrong With a Little Media Company Called Ebay

Everybody, of course, has heard of eBay, the massive e-commerce company. But have you heard of eBay, the massive media company?

e4m by exchange4media Staff
Published: Feb 9, 2008 6:22 AM  | 3 min read
International: What's Really Wrong With a Little Media Company Called Ebay

Everybody, of course, has heard of eBay, the massive e-commerce company. But have you heard of eBay, the massive media company?

Yeah, OK, they're one and the same. Actually, I've been arguing for years that eBay is more of a media company than an e-tailer. Now that the company's at a crossroads -- longtime CEO Meg Whitman announced late last month that she'll retire in March, and her successor, John Donahoe, has let it be known that he intends to shake things up. Given eBay's recently declining fortunes -- it might be helpful to stop and reflect on what eBay really does.

For starters, eBay doesn't sell stuff. Its sellers -- an army of independents -- do. Unlike, say, Amazon, eBay doesn't warehouse inventory or spend millions on shipping and handling. That's because it's mostly in the business of handling ones and zeros: the trillions of bits of data that course through its servers. It doesn't even, really, market individual products (though eBay, of course, has engaged in massive branding campaigns and does invest in advertising placements in Google search results for some of its major product categories). Rather, it delegates even the copywriting of individual product pitches to its sellers.

There's actually another company that does something very much like what eBay does -- and, curiously, nobody hesitates to think of it as a media company. Like eBay, Craigslist is all about maintaining a giant, searchable database of listings. It brings buyers and sellers together (it also, famously, brings other parties, like the oversexed and the lonely-hearted, together, but I digress). Of course, it does so, mostly, without extracting fees, because of the admirable sociopolitical sensibilities of its founder, Craig Newmark. Oddly, Newmark regularly gets slammed for single-handedly killing the newspaper classified-ad business, even though eBay, founded in 1995, is four years older (and vastly more profitable) than Craigslist.

Why does it matter, you might be wondering, how eBay thinks of itself? Because when you don't know what business you're in, you lose focus fast. Over the years, eBay forgot that it was in the information business and let its user interface languish. It fell behind, too, on its product-search functionality (new CEO Donahoe has promised to roll out a better system soon). It abused its sellers by repeatedly jacking up fees to pump up its balance sheet. (Donahoe just announced a listing-fee cut but pissed off sellers anew with a new, steeper back-end fee structure.) And it began to think of itself as a glamorous retail destination -- thus its recent "Shop victoriously!" campaign -- when, in fact, shopping on eBay is often a hugely frustrating experience.

My advice to Mr. Donahoe? Stop masquerading as a real merchant. Real merchants have control over their inventory, individual product pitches and fulfillment in ways that eBay, by definition, never will.

Stop pretending there's something inherently glamorous or "victorious" about poking around in your virtual yard sale; that's just a recipe for frustration and disappointment, which is why eBay recently has seen declines in unique visitors.

Remember your real value proposition. Back in 2000, eBay ran TV commercials with a tagline that nailed it: "If you broke it, lost it, need it cheap or just can't find it anywhere else: eBay." (In a recessionary economy, emphasizing that "need-it-cheap" angle in particular is surely the way to go.)

And remember that you live and die by your content -- all the data points you have in your giant eBay spreadsheet at any given time -- and how you present that content and how sellers and buyers interact with that content.

Mostly, though, just remember that you are -- no kidding! -- in the media business.

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E4M Our strategy is to target younger audiences through Sports: Rajiv Dubey, Dabur

The Head of Media at Dabur India spoke exclusively to exchange4media on the World Cup, associating with Indian Idol, the company’s digital spending and much more

e4m by e4m Staff
Published: Oct 27, 2023 6:15 PM  | 1 min read
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With quirky campaigns, memes and moment marketing, timed with the ongoing World Cup and particularly the India-Pakistan matches, Dabur India has got considerable consumer attention for its popular brands – Red Paste, Cool King Hair Oil, Chyawanprash, Dabur Vita and the recently launched Bae Fresh Gel toothpaste.

The 140-year-old company is going big on key sporting events, World Television Premiere (WTP) movies and reality shows. It is now gearing up to become the title sponsor of popular talent show ‘Indian Idol’ on Sony TV for the first time, shared Rajiv Dubey, who leads the media strategy at Dabur.

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Swapan Seth's new book 'COOL' is out

The book is a reflection of the author's 'eclectic taste across categories'

e4m by e4m Staff
Published: Oct 27, 2023 6:07 PM  | 1 min read
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Advertising professional and art collector Swapan Seth has announced the launch of his new book COOL. The book is described as "a ready reckoner to the hip and the happening, of the known and the very unknown."

The book is a reflection of the author's "eclectic taste across categories: from boltholes to exotic hideaways."

COOL has been published by Simon & Schuster India and is available on Amazon.

Seth is an ad veteran with a long and illustrious career in the industry. He became the youngest-ever Creative Director at Clarion at age 24. He was VP at 26 at Trikaya Grey. Two years later, he started his agency Equus.

He writes for publications such as The Economic Times, Hindustan Times and India Today. This is his second book and he has previously published THIS IS ALL I HAVE TO SAY.

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Disney Star signs 9 sponsors for Asia Cup PAK

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up come on board

e4m by exchange4media Staff
Published: Aug 26, 2023 11:48 AM  | 1 min read
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e4m Staff Disney Star has signed nine broadcast and digital streaming sponsors for the upcoming Asia Cup.

Charged by Thums Up, Nerolac Paint+, Amazon Pay, Jindal Panther, My11Circle, MRF, Samsung Galaxy Z Flip5, Wild Stone and Thums Up have come on board for the upcoming tournament.
As reported earlier by exchange4media, Disney Star has sought Rs 26 crore for the co-presenting sponsorship on TV and Rs 30 crore for Disney+ Hotstar.

According to industry sources, the associate sponsorship on Star Sports has been priced at Rs 19.66 crore, whereas for the ‘powered by’ sponsorship on Disney+ Hotstar, the broadcaster is seeking Rs 18 crore.

As per the information available with exchange4media, Disney+ Hotstar has three sponsorship tiers-- co-presenting (Rs 30 crore), powered by (Rs 18 crore) and associate sponsorship (Rs 12 crore). The broadcaster is offering an estimated reach of 120-140 million for co-presenting sponsors, 90-100 million for powered by and 60-70 million for associate sponsorship.

A spot buy for 10 seconds has been priced at Rs 25 lakh for the India vs Pakistan matches, while for the non-India matches, the ad rate for 10 second is Rs 2.3 lakh. The India matches plus the final for ODIs has been priced at Rs 17 lakh per 10 seconds.

Asia Cup is scheduled to be held from 30 August, 2023, to September 17, 2023.

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Sorted 360 wins creative & social media mandate of Reliance Mall

The agency will manage offline and online campaigns for Reliance Mall

e4m by exchange4media Staff
Published: Aug 26, 2023 10:54 AM  | 1 min read
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Sorted 360, an integrated creative and social media agency, has won the mandate to providing brand solutions for Reliance Malls across India.

“Sorted 360 is set to enhance Reliance Malls' market presence with their unparalleled creative prowess and strategic thinking,” read a press release.

“Sorted 360's commitment to pushing the boundaries of creative communication aligns perfectly with Reliance Malls' ethos. With a pan-India presence spanning across 19 cities and growing, Reliance Malls has consistently captivated customers by offering an array of Reliance brands and third-party fashion & lifestyle brands. The mall has established an unparalleled connection with its patrons through superior quality, a remarkable value proposition, and an unmatched shopping experience,” it read further.

"We are thrilled to welcome Sorted 360 as our trusted partner in advancing our brand presence across the nation," said the Head of Marketing at Relaice Malls. "Their proven expertise in retail, shopping center management, and innovative creative strategies make them the perfect fit for our vision."

"Partnering with Reliance Malls is a testament to our commitment to shaping extraordinary brand experiences," remarked Prerana Anatharam, Co-founder of Sorted 360. "We are excited to leverage our strategic and creative acumen to further elevate Reliance Malls as the epitome of convenience, choice, and excellence."

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e4m by exchange4media Staff
Published: Aug 25, 2023 4:39 PM  | 1 min read

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e4m by exchange4media Staff
Published: Aug 25, 2023 4:38 PM  | 1 min read

KlugKlug onboards Hemang Mehta as Country Manager for Indias

Mehta was most recently Head of Agency Relationships at Network 18 Media & Investments

e4m by exchange4media Staff
Published: Aug 24, 2023 3:35 PM  | 1 min read
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KlugKlug has appointed Hemang Mehta as its Country Manager for India.

Mehta will play a pivotal role in driving KlugKlug's growth and expansion within the Indian market and be responsible for Sales & GTM Strategy

Prior to that, he has also represented organisations like Exponential (now VDX.tv), India Today Digital and Rediff.com. His expertise spans various domains including digital media sales, mobile marketing, media planning, and buying, social media marketing, and more.

Hemang Mehta expressed his enthusiasm about joining KlugKlug, saying, "I am thrilled to be a part of KlugKlug, a forward-thinking platform that is reshaping the influencer marketing landscape. As much as I look forward to collaborating with the exuberant team at KlugKlug, I am super excited to interact with the brands to deliver powerful data-backed Influencer solutions that will guarantee business outcomes."

Commenting on the appointment, Kalyan Kumar, Co-Founder and CEO of KlugKlug, stated, "We are excited to welcome Hemang Mehta to our team as the Country Manager for India. His extensive experience in digital media sales and marketing will be instrumental in driving our efforts to provide influencer marketing solutions to our clients. We believe Hemang's leadership will be key in scaling our operations and expanding our reach within the Indian market."

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